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山景酒店的評價

2 out of 5
山景酒店
2400 Executive Park, Cleveland, TN

評價

6.4
10 分評分，優異；311 則評價中有 68 則" "
8 分評分，不錯；311 則評價中有 66 則" "
6 分評分，一般；311 則評價中有 71 則" "
4 分評分，欠佳；311 則評價中有 48 則" "
2 分評分，很差；311 則評價中有 58 則" "

6.4/10 

整潔度

7.2/10 

職員與服務

4.8/10 

設施服務

5.8/10 

住宿狀況

評價

4/10 欠佳

Jorge

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚

2/10 很差

Jason

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel experience ever.
於 2020 年 12 月住了 1 晚

2/10 很差

MargaretSweat (Wrightsville ga)

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Like nothing about it, it was nasty no more service graffiti on windows nasty words two towels ants two was cloths from Thursday till Sunday plus wanted too pay 20.00 extra at check out but didn’t pay it
於 2020 年 11 月住了 3 晚

2/10 很差

kevin (Tampa, Fla.)

伴侶同遊, 寵物同遊
不滿：整潔度、職員與服務和設施服務
Property nice, owner a jerk, rooms filthy, smoke burns on sinks, non smoking rooms smelled of smoke, waited to hours for room to be cleaned and still was not clean.
於 2020 年 11 月住了 5 晚

6/10 一般

Holly

讚好：整潔度和住宿狀況
My stay
When I got here there was no one in the office for me to check in I had already booked and paid before I got here finally after an hour I got to a room I got in the room no pillowcases no TV and no one at the front desk to help me I'm not satisfied
於 2020 年 11 月住了 1 晚

8/10 不錯

Tammy

於 2020 年 11 月住了 2 晚

6/10 一般

真實旅客

於 2020 年 10 月住了 3 晚

2/10 很差

Stephanie (Albertville, AL)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I wasn’t allowed to check in. I received no notice when I was booking the room that there was a cutoff time for check in. Once I arrived at 9:07pm, I was informed they closed at 9pm and was not allowed to check in. I was also informed that there were no vacancies and no record of my booking.
於 2020 年 10 月住了 1 晚

8/10 不錯

Jon

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 9 晚

2/10 很差

Bobby

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Did not stay bedbug,cockroach infested in every room that was shown to me
於 2020 年 10 月住了 1 晚

8/10 不錯

Nicole

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚

2/10 很差

Frank E

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice clean rooms. Very quiet. Helpful friendly staff. Would stay again
於 2020 年 7 月住了 2 晚
Peter 於 2020年8月5日的回應
I'm so glad we were able to make your stay comfortable. I'll relay your compliments to our staff! I appreciate your kind words and look forward to welcoming you back. With much appreciation, General Manager

2/10 很差

ERIC

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 1 晚
Peter 於 2020年8月6日的回應
Hi Eric, thanks for taking the time to give your feedback. I'm sorry to hear that your stay wasn't up to the standard expected from us. Even though we did not get a detailed feedback,thanks so much for sharing your experience with us.

8/10 不錯

Lily

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ove this design
the place was great however the fixtures could use some sprousing up a bit. Loved the antique design and everything yet need newer beds and more pillows. Two medium pillows for a king size bed is just not going to cut it!
於 2020 年 7 月住了 4 晚
Peter 於 2020年8月5日的回應
Thanks very much for your fair review of our Inn. I'm glad you loved the antique design and I also want to thank you for your feedback and criticisms about the fixtures and pillows. We've taken your thoughts to heart and we plan on making some internal changes based on your recommendations. Thanks, you for your feedback. Sincerely, Manager

2/10 很差

Roy (Decatur il)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is not a hotel this is a rundown apartment complex. There was a car sitting on blocks with no wheels in the parking lot. Thankfully the women at the front desk told us to see if the room was to our liking. On the way to find it which we never did we witnessed a drug deal. When we told the woman at the front desk we would not be staying she said she was not surprised and it was her last night working there. This place needs shut down
於 2020 年 7 月住了 1 晚
Peter 於 2020年8月6日的回應
Hi Roy, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and wish to let you know that are working with Cleveland PD in taking steps to clean out any suspected drug activities. I apologize again for the inconvenience.

10/10 優異

真實旅客

於 2020 年 7 月住了 1 晚
Peter 於 2020年8月5日的回應
Thank you so much for the excellent review! We are glad that your stay with us was amazing! We make an effort to go above and beyond to ensure our guests have a memorable experience. We look forward to having you again as a guest soon for another great experience!

2/10 很差

Paul

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Closed at 9pm?
Didn’t get to stay.... the hotel closed at 9pm
於 2020 年 7 月住了 1 晚
d 於 2020年7月5日的回應
We are sorry for any inconvenience this may have caused you.

6/10 一般

tim

讚好：職員與服務和客房舒適度
不滿：整潔度
OK stay for the price
The receptionist was very friendly and courteous. The stairs leading up to the 2nd floor to our room was filthy. Ppl had trash bags left outside their rooms. Our room had no container for trash, toilet seat was broken and next to the bed was stickiness on the floor. Ppl had been on the roof smoking despite it being the nonsmoking section.
於 2020 年 6 月住了 1 晚
D 於 2020年7月6日的回應
We appreciate your feedback very much and are working diligently on improvements to the facility.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Waited 45 minutes before finding an employee to check us in. Too much prostitution and drugs and violence. Didn't need to use key cards - card readers were broken. Outside lighting at night was extremely poor. Mutiple police were there for multiple problems. IT SUCKED - NEVER AGAIN. Place was filthy, also.
於 2020 年 5 月住了 4 晚
Peter 於 2020年8月5日的回應
Thanks so much for sharing your experience with us. I'm so sorry that your overall experience starting with the check in fell short of expectations. You saw cops on our property because the safety and security of our guests is always our top priority. We work with the Cleveland Police Department to investigate and reduce criminal activity on our property. We are using your feedback to make other important changes that will give all our current and future guests a better experience during each visit. Regards, General Manager

2/10 很差

真實旅客

於 2020 年 5 月住了 1 晚
Peter 於 2020年8月6日的回應
Thanks so much for sharing your experience with us. I'm so sorry that your overall experience fell short of expectations. We are working in making important changes that will give all our current and future guests a better experience during each visit. Regards,

6/10 一般

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 6 月住了 1 晚

6/10 一般

Marquana

不滿：整潔度、住宿狀況和客房舒適度
It was not very clean. Had people sitting outside the hotel it was not very comfortable. People walking around looking kind of suspicious.
於 2020 年 5 月住了 1 晚

2/10 很差

GREG

於 2020 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和設施服務
Wonderful place to visit. Nice town. Great views from property. Near interstate. Lots of shopping and other things in Cleveland. Nice people.
於 2020 年 5 月住了 1 晚
ds 於 2020年5月12日的回應
We are so happy you enjoyed your time here. We appreciate your business and look forward to serving you in the future.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Did have a great view of the moutains but that was all that was good
於 2020 年 5 月住了 1 晚

6/10 一般

Kathryn

於 2020 年 5 月住了 1 晚

2/10 很差

真實旅客

於 2020 年 5 月住了 1 晚
DS 於 2020年5月4日的回應
Thank you for your feedback. We appreciate your business and look forward to serving you in the future.

8/10 不錯

Omega

讚好：職員與服務和客房舒適度
Good room for the price
The room was stuck in 1990 but a great room for the price. The bed was wonderful. The view was amazing. Gorgeous sunset. I will stay again.
View out my room window
於 2020 年 4 月住了 1 晚
D.S. 於 2020年5月1日的回應
Thank you for your feedback, we appreciate your business and look forward to serving you in the future.

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel at a resonable price
Excellent hotel at a resonable price. Great location and friendly staff. I liked the hotel so much I extended my stay 1 week.
於 2020 年 4 月住了 1 晚
DS 於 2020年5月1日的回應
Thank you for your response and we appreciate your business.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The beds r comfy. We had great service. Checkin was a breeze
於 2020 年 4 月住了 1 晚

8/10 不錯

Janie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Inn in the storm
We needed a place until electric came back. Inn was good, considering their cable and internet was out.
於 2020 年 4 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 4 月住了 5 晚

4/10 欠佳

Regina

於 2020 年 3 月住了 8 晚

4/10 欠佳

Regina

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
DISAPPOINTED & DISSATISFIED😔
I had made a reservation for a King Bed / Smoking / exterior and was confirmed with all of the above and free breakfast; however, when I arrived the lady didn’t even stand up to greet us (she was pleasant though) but then we found out restaurant was closed (sign out side mentioned something about a restaurant) looked ages old. We were told that there were no smoking rooms and no king size rooms available (but our confirmation clearly stated that we had one reserved) and that sometimes they are over booked (parking lot was empty) so not sure what she meant by that. Floors were Nasty, all kind of clutter and dirt on floor behind reception area. Phones in rooms didn’t work. Was very staticky. Hallway was musty. Was read a sheet of rules by attendant and basically said no drugs and no prostitution? WHAT KIND OF WELCOME IS THAT?? If it wouldn’t have been so late I would have just canceled. The atmosphere was something from the dark ages and very eerie. A young guest came to the front desk while we were checking in and asked for toilet paper and was told there wasn’t any?!? How sad for a guest. No employees are on premises after 11pm? What would a guest do in the event of an emergency? I would definitely like to request a refund immediately to my card. I definitely wouldn’t recommend this place to anyone. I’m sorry to sound negative but it’s the truth. Again I’m sorry but please refund my money for my two nights. Thank you
於 2020 年 3 月住了 2 晚

2/10 很差

Stephanie (Cleveland)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I didnt like ANYTHING about this motel! The room that they placed us in wasnt even supposed to be rented out yet because it wasnt ready yet due to the bathtub not draining AT ALL.. We wasnt given a key because 4 different times we went to have the key reset it wouldnt work. So we had no key to the room therefore wasnt able to leave. Because of that we were forced too sit outside the room to wait on the lady at the desk to come let us in. Which it took her a total of 45 minutes to get from the office to our room, there was noone at all around so no reason it should have taken that long. Go into the room to notice that this room was unbelievable.!! We had no trash can, no ashtray in a smoking room(not like that is a big problem), no phone, had a plunger an plumbing snake left in the tub which i had to use in order to take a shower.. the floors were dirty an the bed were made but who knows if they were clean. Then we went to talk to manager about room to see about getting a night on them or half off another night an he said ni your money is no good here we dont need it. Then he proceeded to tell me to be out by 3pm. He made me feel as if he is not taking responsibility for renting us a room that was not readly to be occupied! The managements attitude about the situation was poor an not understanding. This was by far the WORST experience i have ever had an feel like we shouldn't have had to worry about ANY of that!
於 2020 年 3 月住了 1 晚

2/10 很差

KAT

家人同遊
不滿：職員與服務
Nobody was there to check us in. Called in advance to make sure there was late check in, but nothing when we arrived. Had to go elsewhere. Will never book with them again.
於 2020 年 3 月住了 1 晚

8/10 不錯

Joel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience friendly staff clean rooms and awesome view of the mountains
於 2020 年 3 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
Loved the location. The fan on the heater in the room was loud and rattled and kept us awake.
於 2020 年 3 月住了 1 晚

10/10 優異

Candy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was wonderful very nice peaceful good view
於 2020 年 2 月住了 1 晚

6/10 一般

CrazyJoe (Tennessee)

商務旅客
讚好：職員與服務
不滿：設施服務
Outdated everything. Lots of strange noise. Internet spotty. However "you get what you pay for...". Very inexpensive. Felt safer than most inexpensive rooms.
於 2020 年 2 月住了 2 晚

10/10 優異

Frank E

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Suite 111 was great except the hair Dryer was broken.
於 2020 年 2 月住了 1 晚

10/10 優異

Lulu (Cleveland tn)

伴侶同遊, 寵物同遊, 商務旅客
讚好：整潔度和職員與服務
The veiw an the hot shower soft beds friendly easy to loction
於 2020 年 2 月住了 1 晚

10/10 優異

TIM

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super hotel. Incredible price
Staff was super friendly and great. Hot shower clean bed. Go outside and check out the view. Your staying on top of a mountain. A++++
於 2020 年 2 月住了 1 晚

6/10 一般

Andrew

讚好：職員與服務
於 2020 年 2 月住了 1 晚

4/10 欠佳

真實旅客

於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度
於 2020 年 2 月住了 1 晚

10/10 優異

Dannie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

4/10 欠佳

真實旅客

於 2020 年 1 月住了 1 晚

10/10 優異

Hunter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good cheap place
Fantastic service, little older of hotel but worth the price.
於 2020 年 1 月住了 1 晚
Debra 於 2020年1月13日的回應
It was our pleasure to serve you and look forward to serving you anytime in the future.Thank you for your business.