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哥倫比亞西北溫德姆貝蒙特酒店的評價

2.5 out of 5
哥倫比亞西北溫德姆貝蒙特酒店
347 Zimalcrest Drive, Columbia, SC

評價

5.4
10 分評分，優異；1003 則評價中有 177 則" "
8 分評分，不錯；1003 則評價中有 143 則" "
6 分評分，一般；1003 則評價中有 175 則" "
4 分評分，欠佳；1003 則評價中有 161 則" "
2 分評分，很差；1003 則評價中有 347 則" "

5.4/10 

整潔度

6.4/10 

職員與服務

5.2/10 

設施服務

5.2/10 

住宿狀況

5.0/10 

環保程度

評價

2/10 很差

Randy

不滿：整潔度、職員與服務、設施服務和住宿狀況
Glad I survived my stay there. I might need a shot. Not worth more than 60 a night. very unsafe area
於 2024 年 5 月住了 1 晚
GM 於 2024年5月21日的回應
Dear Randy,We're truly sorry to hear about your experience and apologize if our location did not meet your expectations. We strive to provide a comfortable and secure stay for all our guests. Please feel free to share more details about your concerns. We value your feedback and will use it to improve. We hope to have another opportunity to better serve you in the future.Warm regards,Hotel Management

2/10 很差

Craig

不滿：整潔度、職員與服務、設施服務和住宿狀況
No hot water,breakfast, usable pool (alge,green) the whole stay
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日的回應
Dear Craig,We're truly sorry to hear about your experience. We understand how essential these amenities are for a comfortable stay. We've noted your concerns and assure you that we're working diligently to rectify these issues. We hope for a chance to provide a better experience on your next visit.Warm regards,Hotel Management

6/10 一般

Lj

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The elevator is broken.
於 2024 年 5 月住了 7 晚
GM 於 2024年5月20日的回應
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the elevator issue during your stay. Please rest assured, we are promptly addressing this concern to ensure a more comfortable experience for our future guests. We hope to have the opportunity to welcome you back for a seamless stay at our hotel. Warm regards,Hotel Management

2/10 很差

Carlos

不滿：整潔度、職員與服務和住宿狀況
Cobros indevidos o depositos que nunca los devuelven
於 2024 年 5 月住了 4 晚
GM 於 2024年5月21日的回應
Dear Carlos,We're truly sorry to hear about your experience with our deposit policy. We assure you that we strictly follow a transparent process. We'd love to look into this matter further and rectify any misunderstandings. Please reach out to us directly so we can discuss this in detail. We value your patronage and hope to restore your faith in our hotel.Warm regards,Hotel Management

10/10 優異

Clive L (Brooklyn)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
GM 於 2024年5月18日的回應
Dear Clive,Thank you for your five-star rating! We're delighted to know that you enjoyed your stay at our hotel. We are committed to providing you with an exceptional experience every time you visit us. We look forward to welcoming you back soon. Warm regards,Hotel Management

2/10 很差

SHAREESE

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Mold on the ceilings. Stains on the floor and couches. Room smelled like animals. Parking lot sketchy.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月17日的回應
Dear Shareese,We deeply regret your recent experience at our hotel. Your feedback is crucial in helping us maintain high standards. We're taking immediate steps to address the issues you've mentioned with the room and parking lot. We hope you give us a chance to make it right and provide you with the quality stay you expected from us. Warm regards,Hotel Management

6/10 一般

Lj

商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Staff could care less about the customer very poor service
於 2024 年 5 月住了 7 晚

2/10 很差

Mae

親子同遊
不滿：整潔度、職員與服務和住宿狀況
Not to my liking or standards
於 2024 年 5 月住了 2 晚

8/10 不錯

JOSE ANTONIO GARRO

讚好：整潔度、職員與服務和住宿狀況
Just some shady folks around the gas stations
於 2024 年 4 月住了 1 晚

6/10 一般

Nola

家人同遊
不滿：整潔度和住宿狀況
Would not stay here again
於 2024 年 4 月住了 1 晚

10/10 優異

Rikiyah

讚好：設施服務
Clean
於 2024 年 4 月住了 1 晚

4/10 欠佳

PATRICIA

家人同遊, 商務旅客
不滿：職員與服務
The young man at the desk was rude and uncaring. I am disabled, he gave me room #235, at first but didn't tell me and my daughter how to get to the room. We took the elevator upstairs only to find that the rooms were numbered up to 233. I went back downstairs and watched as he nicely told another couple how to get to the room that they purchased. When I complained, he asked me if I read the map. I told them that I was disabled and refused to take the room that he had given me. Then he found me a room on the first floor room #107.
於 2024 年 4 月住了 2 晚

4/10 欠佳

Kenneth (Florence)

不滿：整潔度和住宿狀況
.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Sebrana

不滿：職員與服務
於 2024 年 4 月住了 5 晚

10/10 優異

WillnSarah

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Affordable
於 2024 年 4 月住了 1 晚

2/10 很差

Celesta

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Check-in was ok, the person on duty allowed me to check in about 15 minutes early. I noticed that there was not a grocery/convenience store as advertised. Went into the room, looked around, as always, and found stained pillowcases, dirty chairs, the phone did not work and the slide door for the balcony was missing a handle. The missing handle spot was not covered, which means easy access for bugs and anything else. No arcade as advertised. Limited breakfast items unlike the buffet breakfast advertised. When I went back to the front desk the person that checked me in was gone, but I told the new person that the pillows had stains on them, and I needed new ones. He asked how long have you been here and I said I just here. He said how many are stained and proceed to come from behind the counter so that he could follow me to the room and see for himself. WOW I thought, but I proceeded to follow behind him. He looked at all six pillows and all six had stains, but he said he would only give us three. I followed him back to the front and he gave me three more cases that I checked before I left, they were stained too. He said that is how most of them look. I said okay do not worry about it I will go buy my own and walked off. Management, please purchase new pillowcases and update your website.
於 2024 年 4 月住了 1 晚

2/10 很差

Alan

於 2024 年 4 月住了 1 晚

6/10 一般

kim

伴侶同遊
Nice staff but the hotel needs a refresh. I think there may be plans to do so, but I’d ask
於 2024 年 4 月住了 1 晚

2/10 很差

Karla

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I had accidentally booked at the wrong location and they wouldn't let us switch it was 20 minutes further but in a bad area. The room was dirty and smelled of smoke and mildew. I didn't feel safe there
於 2024 年 3 月住了 1 晚

10/10 優異

Stephanie A

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect time satying there and the staff was kind and friendly and helpful. Definitely will stay there when im in town.
於 2024 年 3 月住了 1 晚

2/10 很差

Katrina (orangeburg)

不滿：整潔度、職員與服務和住宿狀況
I picked two queen bed for when I arrived but when I got there it was two doubles the worst sleep of my life my back hurts so bad
於 2024 年 3 月住了 2 晚

8/10 不錯

Eugenia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

2/10 很差

Lawrence

不滿：住宿狀況
Carpet has large burn hole in it as you walk in the room. The room smells like smoke and there was an ashtray on the night stand. Sofa had a large stain on it. Seems rundown
於 2024 年 3 月住了 1 晚

8/10 不錯

Kaeleen

於 2024 年 2 月住了 1 晚

8/10 不錯

Appollina

於 2024 年 2 月住了 1 晚

4/10 欠佳

George J.

伴侶同遊, 商務旅客
不滿：職員與服務、設施服務和住宿狀況
Requiring a $100 deposit on the low rent room was irritating, especially since it was hidden in their fine print. Just because some of their previous guests trashed their rooms doesn’t justify charging me for it. Microwave didn’t work; sink wouldn’t drain, light over desk and curtains sagging off wall; no wake up call available. Felt like I was staying in some local seedy motel instead of a Wyndham property.
於 2024 年 1 月住了 1 晚

2/10 很差

gary

不滿：整潔度、住宿狀況和客房舒適度
Don’t stay here
First room was not done so elevators were all out so I (a older senior) walked back to lobby then man at front desk put me in a third floor room I begged for a first floor he stated they were not clean ( this was at 4:30 pm 90 minutes after checkin began) I took my 2 trips up to 3rd floor to find a filthy room sheets,bath mat and love seat all badly soiled there as no curtains just the thin cover that didn’t block light and parking lot lights were bright all night oh forgot I had no clicker for tv so again I had to go lobby after multiple attempt’s a working clicker was brought to my room so the good things were the shower was hot and that’s it Hotels.com should remove this place it gives them a bad image
於 2023 年 12 月住了 1 晚

2/10 很差

David

伴侶同遊
不滿：整潔度和住宿狀況
If Awful is worse than Terrible, then AWFUL!! Driving from the lobby at the front of the building to the entrance to the room was a drastic change. Smell of urine at entrance door, hallway, and elevator (note same complaint in reviews 3 months old). Dirty and unmaintained throughout, roaches, hazardous broken shower rod, possible vagrants outside, free breakfast consisted of waffles, cereal, toast, and apple juice. Met manager (James) in hallway when leaving. He acknowledged and agreed with our complaints and said he would give us a refund. I have yet to see that or a refund of our $100 "security" deposit. Shame on Expedia for listing this place and shame on Wyndham (one of the reasons I chose this place) for putting you name on this place. BAD, BAD, BAD !!!
於 2023 年 12 月住了 1 晚

2/10 很差

Marcos

多人同遊
不滿：客房舒適度
Tired and through.
The property has great potential. They are over reaching on some of the projects, but the property itself is okay. The staff is tired. Looks like most of them live there and they have bad attitudes. I stayed there and was missing many things in the room like microwave, soaps, ice bucket and some other things. They never brought items I had to get them myself. Carrying a microwave was odd. The head of house keeping was very rude and unfriendly. I upgraded room and was disappointed. Not up to Wyndham standards at all. The tvs are old and rooms are dusty.
於 2023 年 12 月住了 1 晚

2/10 很差

Marquell

不滿：整潔度和住宿狀況
What’s the purpose of a military discount if I end up paying the same as everyone else
於 2023 年 11 月住了 4 晚

8/10 不錯

Carmelo

讚好：職員與服務和住宿狀況
Covenient and cheap
於 2023 年 11 月住了 1 晚

2/10 很差

Catrina

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The first room they gave me was filthy and there was garbage everywhere and literal pee in a cup. it was never cleaned out, they gave me a second room and it was extremely dirty and the patio door was broken with tissue in it with a warning about break ins
於 2023 年 11 月住了 1 晚

2/10 很差

Charity

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

2/10 很差

Eddie

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
I would want a refund
First off all there was NO hot water they charged me an extra day because I arrived late do to my flight.. the keys on the doors kept on not working and had to go to the front dest and the people were rude and didn’t do their job right .. there was homeless and crack heads all over the hotel the breakfast was not eatable .. room stank .. i did not stay the full time .. bad hotel dont stay there
於 2023 年 10 月住了 4 晚

2/10 很差

Gavin

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Find somewhere else, better options avail
Dirty rooms, towels dirty, mold on walls
於 2023 年 10 月住了 1 晚

2/10 很差

Alli

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel informed us upon arrival they had no hot water. They had been without hot water for over 1 day and did not know when or if it would be fixed during our one-night stay. So we had to leave. They still charged us for the room, even though the situation was out of our control. Won't be using Expedia again and I won't be visiting this hotel again.
於 2023 年 10 月住了 1 晚

10/10 優異

Luis

於 2023 年 10 月住了 1 晚

2/10 很差

Joey

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was no hot water could not change the stations on the TV. Would not recommend this place.
於 2023 年 10 月住了 3 晚

8/10 不錯

Marilu

家人同遊
讚好：職員與服務和住宿狀況
Room got garbage
於 2023 年 10 月住了 1 晚

6/10 一般

Brian

於 2023 年 10 月住了 1 晚

2/10 很差

Janie

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
I could not stay at that roach infested hotel. I went through expedia for the booking and and i am still waiting on my refund. The service desk was the only good thing i can say about going in the place. They were professionals. They did all they could to work with me on this situation.
於 2023 年 9 月住了 1 晚

2/10 很差

Maridaly (Bronx)

不滿：整潔度和住宿狀況
Not safe for Kids! Roaches in the fridge, in your food, in the coffee maker. So much more to say but this should be enough.
於 2023 年 10 月住了 3 晚

10/10 優異

carolyn

讚好：整潔度
於 2023 年 10 月住了 2 晚

10/10 優異

Marilyn

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The motel was good considering it cost 2/3 of the price we paid at another Baymont in the area
於 2023 年 10 月住了 1 晚

2/10 很差

Lisa

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Where to start… the room had holes in the wall, mold on the drapes, mold in the bathroom, bad electrical outlets, and damp carpet. The breakfast was disgusting!! They were serving rotten fruit and cereal.
於 2023 年 9 月住了 1 晚

2/10 很差

Colleen

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
DO NOT STAY HERE!
This hotel was absolutely disgusting. This was the absolute worst experience I have ever had at a hotel. We did not stay. The first sign was the bugs that were crawling on the check-in counter. The hallways were littered with trash and stains. There was animal feces in the hallway. When we got to the room, the furniture was covered in stains and there was BLOOD on the curtains. Please do not book a room at this hotel.
於 2023 年 9 月住了 2 晚

2/10 很差

Elizabeth

於 2023 年 9 月住了 2 晚

2/10 很差

Jessica

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not stay here
This hotel is in very poor condition. They are short-staffed. We checked in and the first set of keys didn't work. The second set of keys opened the door to a room that was completely trashed and had not been cleaned since the previous guest. After 45 minutes, we finally got into a room which was not the room type booked. There were holes in the walls and doors, stains everywhere, sofa sleeper so disgusting I wouldn't let my seven year old sleep on it. The outside security doors all opened without keys and multiple lights outside the building were broken. The elevator also wasn't working consistently. The common areas and lobby and breakfast dining area were filthy as was the "cleaned" guest room we stayed in. This was the worst hotel experience we've ever had.
於 2023 年 9 月住了 1 晚

2/10 很差

Jeffery

不滿：整潔度、職員與服務和住宿狀況
Dirty

2/10 很差

Ana

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
My flight was delayed and I arrived late at the property. I try to check in and was told I was listed as a no show and to contact Expedia. I had to pay again to stay in for a night and the place was not very clean and breakfast was not good.
於 2023 年 9 月住了 2 晚