2/10 Terrible
Mary M.
2 Aug 2024
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
BEWARE
The unit had no working AC and no working bath. We contacted the hosts and were promised they would send someone right out. Nothing was done and after 23 messages in 24 hours we moved to a hotel. The host refuses to refund our fees even after we quoted their own contract clause back to them entitling us to a 100% refund if major issues cannot be resolved in less than 6 hours. VRBO refuses to assist because apparently leaving the premises, even if for your own safety and welfare, is a violation of their “trust policy.” Be aware that even though VRBO allows contractors to use their platform and they charge you a service fee, you will get no assistance from them at all. There are ants throughout the house and rodents living in the ceiling- we watching them going in and out from the backyard. The yard is not maintained at all and there were chiggers and many mosquitoes. The host will ask you to email them a photo of your ID and CC. BEWARE!
Mary M.
Stayed 2 nights in Jul 2024