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The Ritz-Carlton, Macau

Photo gallery for The Ritz-Carlton, Macau

Outdoor pool
Outdoor pool
1 bedroom, premium bedding, minibar, in-room safe
LED TV, pay-per-view films
LED TV, pay-per-view films

Overview of The Ritz-Carlton, Macau

The Ritz-Carlton, Macau

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Spa
  • Restaurant
Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853

Explore the area

  • Popular LocationVenetian Macao Casino13 min walk
  • Popular LocationMacau Jockey Club3 min drive
  • Popular LocationCity of Dreams5 min drive
  • AirportMacau (MFM-Macau Intl.)6 min drive

Room options

About this area

Cotai

Located in Cotai, The Ritz-Carlton, Macau is connected to a shopping centre. Taipa Houses-Museum and Dancing Water Theatre are cultural highlights, and travellers looking to shop may want to visit Rua do Cunha and City of Dreams. Travelling with kids? Consider Qube at the Venetian and Macau Matsu.

What's nearby

  • Rua do Cunha - 12 min walk
  • Venetian Macao Casino - 13 min walk
  • Cotai Strip - 15 min walk
  • Macau Jockey Club - 3 min drive
  • City of Dreams - 5 min drive

Getting around

  • Macau (MFM-Macau Intl.) - 6 min drive

About this property

The Ritz-Carlton, Macau

5-star family-friendly hotel connected to a shopping centre
A free round-trip airport shuttle, free water park access and a poolside bar are just a few of the amenities provided at The Ritz-Carlton, Macau. Treat yourself to a Thai massage, Ayurvedic treatments or a facial at The Ritz-Carlton Spa, Macau, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Chinese cuisine and brunch. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with a lazy river
  • Buffet breakfast (surcharge), a free area shuttle and an area shuttle
  • A lift, a 24-hour front desk and coffee/tea in the lobby
  • Concierge services, a front desk safe and massage treatment rooms
  • Guest reviews give top marks for the family-friendly amenities
Room features
All 230 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and separate sitting areas.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • LED TVs with premium channels
  • Separate sitting areas, fridges and coffee/tea makers

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 9 AM to 11 PM
  • Airport shuttle at scheduled times
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: MOP 418 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Lai Heen
  • The Ritz-Carlton Cafe
  • Bar & Lounge

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/games room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower

Entertainment

  • LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MOP 1500.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: MOP 418 per person (approximately)
  • Rollaway bed fee: MOP 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai

Frequently asked questions

Does The Ritz-Carlton, Macau have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at 澳門麗思卡爾頓酒店?

As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at 澳門麗思卡爾頓酒店 on 5 Dec 2022 start from HK$1,830.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Macau?

This hotel doesn't offer parking.

What time is check-in at The Ritz-Carlton, Macau?

Check-in is from 3 PM - midnight.

What time is check-out at The Ritz-Carlton, Macau?

Checkout is at noon.

Does The Ritz-Carlton, Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 9 AM to 11 PM at scheduled times.

Where is The Ritz-Carlton, Macau located?

This family-friendly Cotai hotel is located near the airport, within a 15-minute walk of Museum of Taipa and Coloane History, Macau Matsu and Qube at the Venetian. Rua do Cunha and Taipa Houses-Museum are also within 15 minutes.

Overall score and ratings

9.4

Exceptional

Rating 10 - Excellent. 121 out of 143 reviews" "
" "10 - Excellent 85%
Rating 8 - Good. 13 out of 143 reviews" "
" "8 - Good 9%
Rating 6 - Okay. 3 out of 143 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 5 out of 143 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 1 out of 143 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.5/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Ka Leong
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Wai Mei
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and beautiful hotel
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Stayed 4 nights in Nov 2019

10/10 Excellent

Chi
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gold standard
RC never disappoints me =p
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller
Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Stayed 2 nights in Jan 2019

10/10 Excellent

Kam Chuen David
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best that they can do
Excellent service
Stayed 1 night in Dec 2018