Brooks Hotels Coventry hotels

"My 2nd time staying here. I usually just stay overnight to see my sister in law, who lives very close by. Love the style of the hotel. Very lovely bathroom. Close to the coach station, which we used getting in and out of Coventry to Heathrow Airport. Also very convenient to restaurant and a mall within a few steps. 20 minutes from Coventry station which is very walkable, and convenient to us getting to the Yorkshire."

"Easy free parking. Check in staff friendly. Rooms whilst fine for my needs felt a bit tired and my radiator was barely working so room never properly warmed up. "

"Unique property with amazing history and wonderful grounds. Food was really good and very friendly. Thank you."

"Expensive for what it was, hotel felt very budget and hostel like despite paying top prices. Expected a much better hotel for price. Only saving grace staff friendly and helpful. Rooms run down, dirty sand weirdly laid out. Impractical kettle no where near plug. Uncomftable beds, pillows awful. Breakfast basic and badly cooked."

"Lovely staff, big rooms, close to good eating places"

"Nice accommodation, spacious, good choice at breakfast. Wii stay sgain"

"Very quiet location and good Leisure facilities"

"Great stay"

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."