Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta resort for your recent holiday and for taking the time sharing your Terracotta experience with other travelers I am delighted to read your positive comments regarding your recent stay with us. I have shared your compliments to the entire team and your satisfaction really serves as great motivation to all of us. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards, Hotel Manager

尊敬的先生/女士， 非常感谢您与我们预订，2016年七月期间。 我们很高兴，你觉得逗留期间愉快。我们真的期待着欢迎您回到我们的我们的度假酒店。 诚挚的问候。

Thank you for choosing to stay at the Terracotta Hotel and Resort Dalat and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. While it was a pleasure having you here as our guest, your feedback regarding the lounge and staff training caught our attention. We do apologize for the unexpected experience. Please rest assured that your comments have been shared with the team in an effort to improve. Please accept our sincere apologies for the inconvenience caused. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same case from occurring in the future. Although we fell short of meeting your expectations during your past stay, we hope you will consider Terracotta Hotel and Resort on your next visit to Dalat so that we can better deliver the guest experience you deserve. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Dalat.

Thank you for taking the time to share feedback on your recent experience at our historic property. We never wish for our guests to leave our hotel dissatisfied with any part of their stay, thus we're disappointed to learn you did. We sincerely apologize for the inconvenience, as we understand the frustration that resulted and greatly appreciate your patience. Should your travels bring you back to Terracotta Hotel and Resort Dalat, please let me know personally so We can ensure we have the opportunity to make amends for your recent experience.

Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear such terrific guest feedback, We are so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and we will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lovely city.

Dear Ms Thao, Thank you for taking the time to share this feedback with us about your recent stay. We are saddened to read that your overall experience was less than satisfactory as this is certainly not the feedback we are known to receive. We would be delighted to discuss your concerns further, as well as have the opportunity to regain your loyalty. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Kind Regards, Hotel Manager.