2/5 Poor
Simon
Travelled with family
4 Jul 2022
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room was not in an acceptable state for an alleged 5 star resort (which we paid for). We discovered water was visibly leaking through the back of one of the closets in our room and stained our clothes (in fairness the hotel dry cleaned the clothes), a tap was leaking badly in one bathroom sink all over the bench top and wasn’t fixed while we were there over 4 days, neither hair dryer worked, we turned the oven on at one point and it tripped the power to half the apartment. The hotel tried to fix these things at one stage, which really just disrupted our stay as we had a procession of maintenance and cleaning staff in and out of our apartment over many hours and they couldn’t fix things nor did they have vacancy to move us.
When I stated I was not happy with the room on check out, the staff member simply asked if I wanted the receipt emailed to me, it was like talking to a robot and very frustrating. I wouldn’t be leaving this review if the hotel had have addressed this properly with me. Other than that, the staff generally were excellent, very friendly and helpful. The food in the restaurant is overpriced and the location of the hotel is pretty remote. You need to take a taxi if you want to go anywhere outside the complex.
Stayed 3 nights in Jun 2022