During checkin (a 3-min process) the receptionist completed 2 min of work and asked to wait. I asked why and if the room wasn’t ready. He asked me to wait aside without giving a reason. Then he completed the checking in for the white couple behind me and then called me to finish my 1-min task. I noticed he also finished the checkin of an Asian couple before me without any interruption. When I asked again why he had me wait, he pretended he didn’t understand.
In the room, bed wasn’t too comfortable and AC worked only at one setting. However the ocean view was good. To request making the room, you have to press a button. Although I did not request, the maid came the next day. I put my toiletry kit and other personal items on two washcloths on the desk. She removed those washcloths for no reason and did not put new ones. First, they shouldn’t get in without requesting the service and should not touch personal items. I felt very uncomfortable and when complained it to the same receptionist, again he pretended not understanding.
Good location but not a good experience. If your complexion is dark, perhaps you avoid this place.