I rented a mobility accessible room at this Holiday Inn Express for my 65 year old disabled ex wife who had just been discharged after staying more than a week in medical facilities. My ex has Parkinson’s Disease with severe complications. During her stay at Holiday Inn, my ex had stopped responding to phone calls, text messages, and knocks on her Holiday Inn door as initiated by our son and my ex’s assistant. So, our son identified himself to the Holiday Inn and requested access to the room after explaining that his mother (my ex) was ill and was not responding. Holiday Inn REFUSED to open the door so our son could see if his ailing and non responsive mother inside was ok.
I had RESERVED and PAID FOR for the room but I was out of town so, over the phone, I pleaded with the Holiday Inn to let our son gain access to check on his mother … it could have been a matter of life or death … a heart attack, seizure, or stroke … but Holiday Inn WOULD NOT allow access to the room until paramedics arrived.
After the paramedics arrived, Holiday Inn FINALLY let someone into the room. My ex was found ON THE FLOOR in a delirious state and she couldn’t get up. The paramedics got my ex up off the floor and treated her.
My ex might have died due to the Holiday Inn’s delay in allowing room access. In my opinion, Holiday Inn’s policy is dangerous and I suspect their training program is inadequate.