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達拉斯/中央公園惠庭套房酒店的評價

3 out of 5
達拉斯/中央公園惠庭套房酒店
9169 Markville Dr, Dallas, TX

評價

7.6

不錯

10 分評分，優異；471 則評價中有 202 則" "
8 分評分，不錯；471 則評價中有 118 則" "
6 分評分，一般；471 則評價中有 56 則" "
4 分評分，欠佳；471 則評價中有 37 則" "
2 分評分，很差；471 則評價中有 58 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

6.8/10 

設施服務

7.6/10 

住宿狀況

6.6/10 

環保程度

評價

6/10 一般

真實旅客

不滿：設施服務
於 2020 年 5 月住了 1 晚

6/10 一般

CHIEN-JUNG

不滿：整潔度和客房舒適度
awful experience
When booking, we have ask for folding bed, but they was forgotten, and then there is not enough blanket. When we enter our room the floor was sticky everywhere, open the sofa bed found a lot of garbage the floor, the bathroom has a used black towel, feeling a lot of unsanitary, very disappointed. But the staff was good.They have clean the floor immediately.
於 2017 年 10 月住了 4 晚
Dear CHIEN-JUNG, Thank you for your review of our Homewood Suites Dallas Park Central Area. We are sorry to hear that we fell short of meeting your expectations during your time with us. It is understandable how frustrating this must have been. Please be assured that your comments will be shared with my team to correct any deficiencies so that future guests have an improved experience. Our apologies once again. If you should return to the area, we do hope you will consider giving us another chance to host you. Sincerely, Anthony M. General Manager

4/10 欠佳

nancy

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Upon entrance to our first room, It smelled lkle bad body odor and human urine. We were put in another room and that one had a broken door, bed sheets were stained. They only had 2 bath towels in the room, we asked for 2 more due to a family of 4 and we were told they were all dirty and wont do laundry until the morning. The extra sheets they gave us for the sofa bed were also all stained. NEVER AGAIN
於 2024 年 3 月住了 2 晚
Bessy AGM 於 2024年3月11日的回應
I do apologize for all the inconveniences you had during your stay. We thank you for your comments/suggestions, so we know what we need to work on. Thank you!

2/10 很差

Jasmine

不滿：整潔度、職員與服務和住宿狀況
Cold water
於 2024 年 1 月住了 2 晚
Mattie Johnson 於 2024年3月3日的回應
sorry for the water being cold we will definitely look into that thank you for your review it is greatly appreciated and also thank you for choosing Homewood suites by Hilton Dallas Park central for your stay.

2/10 很差

Alex

商務旅客, 多人同遊
不滿：整潔度、設施服務和住宿狀況
There are stains everywhere you look: on the walls, on the ceiling, on the bedding. The breakfast was very minimal and cold every morning, and the fellow renters are something to watch for the show and your security. It seemed like 8 out of 10 other patrons staying at this hotel appeared to be recovering addicts or current users. This is in the top 10 of my worst hotels that I have stayed in. I have spent about 15 years combined in hotels traveling for the film industry.
於 2024 年 2 月住了 4 晚
Mattie Johnson 於 2024年3月2日的回應
Thank you so much for your feedback, we have addressed the issues and I hope you will give us another opportunity in the future.

2/10 很差

Cody

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The hotel had mold. It was torn up and trashy. The room itself had bugs and paint was coming off of the bathtub. Worst hotel I’ve ever seen
於 2024 年 2 月住了 1 晚
Bessy AGM 於 2024年2月17日的回應
Thank you for your response. We do apologize for all the inconveniences you had during your stay. We will take action upon your review. Thank you!

4/10 欠佳

Michael

家人同遊
The first room they gave was not accessible due to a bad battery on the door lock. The second had several maintenance issues including what appeared to be blood stains on the carpet.
於 2024 年 2 月住了 1 晚
Mattie Johnson 於 2024年2月13日的回應
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. I hope you give us another chance to make it right for you. please reach out if you have any further concerns.

10/10 優異

Khara (temple)

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
👍
於 2024 年 2 月住了 1 晚
Mattie Johnson 於 2024年2月12日的回應
Thanks Khara. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

2/10 很差

Matthew

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible!! Filthy. Black mold in shower. Very dirty halls, rooms, building
於 2024 年 1 月住了 7 晚
Mattie Johnson 於 2024年2月13日的回應
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. I hope you give us another chance to make it right for you. please reach out if you have any further concerns.

10/10 優異

Mary

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Mattie Johnson 於 2024年2月12日的回應
Dear Mary, we appreciate you taking the time to let us know about your experience! If there's anything we can help you with, please let us know.

10/10 優異

amber

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Definitely Recommend
Everything was clean, staff friendly, and area is safe.
於 2023 年 12 月住了 1 晚
Mattie Johnson 於 2024年2月12日的回應
thank you for your review and we hope to see you soon.

10/10 優異

Anthony (Houston)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Homewood Suites is extremely convenient to both 635 and Hwy 75, which additionally makes it easy and quick to get to neighboring cities and downtown Dallas. For the relatively low fee, the guest gets a large suite including a full kitchen, separate bedroom and living room, large bathroom, and good closet space. Even though my room was around the corner from the pool and gym, I didn't hear any noise unless I walked past those areas. Breakfast is hot and standard - nothing fancy.
於 2023 年 12 月住了 5 晚
Mattie Johnson 於 2024年2月12日的回應
we appreciate your fantastic review, and we hope you come to see us again.

6/10 一般

Robert

讚好：職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Mattie Johnson 於 2024年2月12日的回應
Thank you for your review we hope to see you again.

8/10 不錯

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
My biggest negative takaway was that the hot tub wasn't hot. Apparently it was just an oversite, but I wasn't able to enjoy that part of my stay. Overall, my experience was positive, with a friendly staff and good food. The hotel definetly needs more attention to maintenance on little things, missing screws and whatnot, but it was clean. I'd stay here again. The price is right for the level of accomidation.
於 2023 年 12 月住了 2 晚
Mattie Johnson 於 2024年2月12日的回應
thank you for your feedback, we are glad to see how your experience went while staying with us. hopefully you come and visit us again so we can do better for you next time.

2/10 很差

Brandon

於 2023 年 12 月住了 1 晚
Mattie Johnson 於 2024年2月13日的回應
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. I hope you give us another chance to make it right for you. please reach out if you have any further concerns.

4/10 欠佳

Stacie

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
於 2023 年 12 月住了 1 晚

6/10 一般

Anntionette

不滿：整潔度、職員與服務、設施服務和住宿狀況
My room door has a hole there were no ice buckets
於 2023 年 11 月住了 1 晚
Mattie Johnson 於 2024年2月19日的回應
Thank you for sharing your feedback and making us aware of the unforeseen circumstances you had happened while staying with us. we are really sorry that the room door had a hole in it and there were no ice buckets. we will look further into this situation so that it doesn't happen to anyone else. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.

6/10 一般

Orlando J

讚好：整潔度和住宿狀況
不滿：職員與服務
This is my second time at this property this year. This stayed was disappointing. Only one trash can for the room. It seems unreasonable having to walk to kitchen to disposed of items from the bath room. Towels were not replenished. The only trash bin had no bag. I asked a housekeeping staff if they could provide the towels missing, I was told to go to the front desk they will provide me with the towels. I think the person missed the point.
於 2023 年 11 月住了 5 晚
Mattie Johnson 於 2024年2月19日的回應
Thank you for sharing your feedback and making us aware of the unforeseen circumstances you had happened while staying with us. we will look further into this situation so that it doesn't happen to anyone else. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share

10/10 優異

victor

於 2023 年 11 月住了 1 晚
Mattie Johnson 於 2024年2月19日的回應
Thank you for your great review its very much appreciated, we hope you come and visit us again.

10/10 優異

真實旅客

家人同遊
不滿：整潔度和住宿狀況
Nice Staff - Run Down Hotel
於 2023 年 10 月住了 1 晚

8/10 不錯

Charles

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Welcomed in by friendly staff. Got to our room and it was extremely hot. After lowering the ac down it took a few hours to get comfortable. The double bedroom was very spacious for my family. The beds was sloped down towards the feet and buckled in the middle and needing to be replaced and some replacing of some items would have been nice. What looked like blood on a lamp shade and wall wasn’t pleasant to see. Shower tub was hard to stand in due to the floor being a bowl shape not flat.
於 2023 年 10 月住了 2 晚

4/10 欠佳

Erica

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do use this hotel
The staff had a walk out the day I came. The room was suppose to be ready at 3 but wasn’t until 5:30. The room stunk as soon as we got in from the kitchen sink. The pull out couch was torn and you could see the stuffing coming out. You could feel every spring. They did not provide linens for the pull out so they brought some up. The pillow smelled so disgusting I could not put my head in it. The towels were yellowish. The bathtub curtains were torn. The bed has a dip in the middle. We saw two roaches in our room. The breakfast was not great. It is located not in a good part of town. I saw a lot of homeless in the area. The only good think I can say was parking is free.
於 2023 年 10 月住了 2 晚

2/10 很差

Tameka

家人同遊
讚好：住宿狀況
不滿：職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

ana

不滿：整潔度、職員與服務和住宿狀況
the two rooms in one room.
於 2023 年 9 月住了 1 晚

2/10 很差

T. Nathaniel

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Nothing.
於 2023 年 8 月住了 13 晚

2/10 很差

Carl

家人同遊
不滿：整潔度、設施服務和住宿狀況
Our room 202 was disgusting. Blood or something on the walls. Carpet stained all over. Wood floor not mopped, stains all over the couch in living room. They sweeped everything from the floor out the door into the hallway and didnt vacuum it up. The phones didnt work, bedroom and living room. Ceiling fan and light didnt work in bedroom. Couch cushion all ripped up. Toilet doesn't flush right, bathroom sink doesn't drain. No mattress pad on bed, no top sheet. Ive stayed at homewood suites all over and never seen anything like this. We couldn't even use the living room, didnt even want to touch anything. I have pictures of everything.
於 2023 年 9 月住了 1 晚

10/10 優異

gustavo

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Nice hotel, good location (even though all the road construction)
於 2023 年 8 月住了 3 晚

2/10 很差

Brian

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Drove 2 hours with 5 kids (four 5 year olds and one 7 year old (grands)for a weekend getaway before school, only to get there at check-in (3 pm) to be told room not ready and couldnt say when. Go back in to ask whats up and that we have 5 kids in the car, to be told its not available and they dont have one for us. Ask if we can cancel without penalty and was told that because we booked with a third party she couldnt help us. I text ( because you cant actually talk to anyone) an online agent, was told we might be charged for 1 night if they couldnt verify. Credit card company took care of us, will NEVER use Expedia again. Poor service. Hotel was also located in shady area, didnt know intil we arrived
於 2023 年 8 月住了 2 晚

6/10 一般

Kayla

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not great but good enough for price.
Fitted sheet didn’t fit the bed. Found hair in the bed and on the floor in bathroom. Second set of doors wouldn’t lock.
於 2023 年 8 月住了 1 晚

4/10 欠佳

Maria

家人同遊, 親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The pull out sofa was torn everywhere. And the mattress to pull out was so gross it looked like a crime scene occurred on it. The room had a mildew smell and that I couldn’t mask with perfume. The bedsheets were worn down that they had transparent spots that looked liked grease stains. The staff was very nice and welcoming.
於 2023 年 7 月住了 1 晚

8/10 不錯

Julie

家人同遊
讚好：整潔度和住宿狀況
Overall a good stay and would stay again. Areas that could use some attention are afternoon staff friendliness, hall air conditioning (non existent), and room air conditioning (comfortable, but would not get below 75 during the day)
於 2023 年 7 月住了 2 晚

10/10 優異

Rose

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It is nice.
The place are nice but problem is the doorbell for the deaf is not working. That's only one negative out of all.
於 2023 年 6 月住了 2 晚

4/10 欠佳

Lisa

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
The staff was very friendly. The whole place smelled like marijuana and mold. It was obvious that our room had been cleaned the best it could be, but the stains on the carpet and the couch were not cleanable. The AC didnt keep the room cool and it was loud. There was craziness going on in the halls, a lot of people in and out. I wouldn't recommend this place to anyone.
於 2023 年 6 月住了 1 晚

8/10 不錯

Anna

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

2/10 很差

Matthew Gerrit

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 4 晚

2/10 很差

Raul

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：住宿狀況
Hotel in bad condition overall
於 2023 年 4 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Bad conditions. Needs an urgent update.
Very disappointed. The hotel needs an update urgently. It was not clean at all and marks everywhere. Very bad conditions to be a Homewood hotel. We were about to go to another hotel when we saw it.
於 2023 年 4 月住了 2 晚

10/10 優異

Joscelyn

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Few bumps. But perfect for families
First room was horrible. But the staff really stepped up and made everything perfect for us.
於 2023 年 3 月住了 2 晚

10/10 優異

Oscar

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the check in being easy and young lady being so helpful during my check in
於 2023 年 3 月住了 3 晚

8/10 不錯

Jeannie Ann

讚好：職員與服務和設施服務
於 2023 年 3 月住了 2 晚

4/10 欠佳

Erika

於 2023 年 3 月住了 1 晚

4/10 欠佳

jimmy

不滿：職員與服務和設施服務
於 2023 年 2 月住了 3 晚

10/10 優異

Erin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

10/10 優異

Tisha

於 2023 年 2 月住了 1 晚

8/10 不錯

Andrew

讚好：整潔度、設施服務和住宿狀況
Quiet. Clean room. Clean lobby. Elevator needed cleaning. Floor inside was dirty with something stuck to it in places. Noticed it is used to haul trash down. Perhaps this is why and something leaked and wasn't wiped up. Property around the hotel seemed a bit run down and I was a bit concerned for my vehicle in the parking lot, but all was well the next the morning.
於 2023 年 1 月住了 1 晚

2/10 很差

Landon

於 2023 年 1 月住了 2 晚

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

10/10 優異

Renitia

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good property great location

8/10 不錯

Jeopardy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

4/10 欠佳

Natasha