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厄本戴爾得梅因希爾頓花園酒店的評價

3 out of 5
厄本戴爾得梅因希爾頓花園酒店
8600 Northpark Dr, Johnston, IA

評價

9.0

卓越

10 分評分，優異；1000 則評價中有 608 則" "
8 分評分，不錯；1000 則評價中有 290 則" "
6 分評分，一般；1000 則評價中有 62 則" "
4 分評分，欠佳；1000 則評價中有 28 則" "
2 分評分，很差；1000 則評價中有 12 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

Amanda

不滿：職員與服務、設施服務和住宿狀況
The hot tub was broken and we were not informed until it was "too late, you're already checked in". We were told to come to the front desk in the morning and the GM, Rick, would be there and he'd be happy to help us. Rick was no help at all and didnt care that our weekend trip to have a hot tub night was ruined. Said there was nothing he could do for us. Very dissatisfied. Also, for a Hilton, the property seemed less then par...
於 2024 年 5 月住了 1 晚
Sincerely, Rick 於 2024年5月21日的回應
Amanda,I am sorry that you didn't join your stay. We did offer to cancel your stay the day you checked in, but you chose not to do that. I did take your suggestion and put 2 signs up at the front desk stating that the hot tub is out of order. If there is anything else, I can help you with please let me know.

8/10 不錯

Lacey

讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 4 月住了 1 晚
Sincerely, Rick 於 2024年4月30日的回應
Lacey, Thank you for choosing to stay with us. I hope that you will stay with us again the next time you are in the Des Moines area.

2/10 很差

Angela

於 2024 年 4 月住了 2 晚
Sincerely, Rick 於 2024年4月28日的回應
Angela,Thank you for the outstanding review, I am glad to see you enjoyed your stay. We hope that you will stay with us again.

10/10 優異

Rhonda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sincerely, Rick 於 2024年3月20日的回應
Rhonda, thank you for the outstanding review. We are glad to hear that you enjoyed your stay. Please stay with us again the nex time you are in the area.

10/10 優異

Craig

All was perfect- loved it
於 2024 年 3 月住了 1 晚
Sincerely, Rick 於 2024年3月15日的回應
Craig, Thank you for choosing to stay with us at the Hilton Garden Inn Des Moines/Urbandale. We appreciate your business and the outstanding score you gave us. I am glad that you enjoyed your stay with us. Please stay with us again the next time you are in the Des Moines area.

8/10 不錯

Izaak

讚好：整潔度、職員與服務和住宿狀況
Very much as expected for a property in this category.
於 2024 年 2 月住了 3 晚
Sincerely, Rick 於 2024年3月5日的回應
Izaak, thank you for taking the time to fill out this survey. I am glad that you enjoyed your stay, and if there is anything I can do to for you please let me know. And please stay with us again the next time you are in the area.

10/10 優異

Kaylee

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, convenient location, room was clean. Only thing that would’ve made it better is if they offered free breakfast. But there are options within minutes of the hotel if you don’t want to spend the $9-$13pp.
於 2024 年 2 月住了 2 晚
Sincerely, Rick 於 2024年3月1日的回應
Kaylee, Thank you for your review. Just to give you some information regarding the breakfast. All Hilton Garden Inn charge for breakfast. You always can book your room including breakfast which would save you additionally. Please let me know if you have any questions.

10/10 優異

Zachary

於 2024 年 1 月住了 1 晚
Sincerely, Rick 於 2024年3月1日的回應
Zachary, Thank you for choosing to stay with us at the Hilton Garden Inn Des Moines/Urbandale. I am glad to hear that you enjoyed your stay, thank you for the outstanding ratings.

6/10 一般

Kimberly

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Sincerely, Rick 於 2024年1月15日的回應
Kim, please let me know what happened that we only got a 3 out of 5 score. I would like to find out what happened so that I can look into the situation.

4/10 欠佳

Jamie

讚好：職員與服務和住宿狀況
The water in my room would not get hot. I took 3 cold showers during my stay. I notified the front desk however, nothing was done to correct the issue. Also, the fitted sheet on the bed would not stay on. Also, notified office.
於 2023 年 12 月住了 4 晚
Sincerely, Rick 於 2023年12月19日的回應
Jamie, I am so sorry that we dropped the ball on this. I do see where you informed the front desk regarding these issues. This is not what we want our guests to experience. I have refunded you one night's stay. If there is anything else that I can do for you, please let me know.

8/10 不錯

Valerie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Sincerely, Rick 於 2023年12月11日的回應
Valerie,Thank you for taking the time to fill out the survey. I hope you were able to visit some area attractions. If there is anything that I can do for you please let me know.

10/10 優異

Alejandro

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just wanted to let you know about my recent stay at this hotel. The rooms were spotless and the showers were fantastic. I had such a great experience overall. I'll definitely be choosing this hotel again on my next visit. Highly recommended!
Sincerely, Rick 於 2024年3月1日的回應
Alejandro, Thank you so much for your awesome review. I will share it with the rest of the staff. We look forward to seeing you again.

10/10 優異

Mike

於 2023 年 11 月住了 2 晚
Sincerely, Rick 於 2024年1月4日的回應
Mike, Thank you for the outstanding review. Please stay with us again.

10/10 優異

Nicole

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel! Convenient to highway. Staff very friendly and breakfast was delicious. Will definitely stay here again!
於 2023 年 11 月住了 2 晚
Sincerely, Rick 於 2023年11月26日的回應
Nicole, Thank you so much for the kind words about the staff. I am glad that you enjoyed breakfast and your stay. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Melanie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would go back if in the area
Overall great location. We didn’t expect to have to pay for breakfast as many other suite based hotels offer free breakfast. The room was nice, clean and comfortable
於 2023 年 11 月住了 1 晚
Sincerely, Rick 於 2023年11月6日的回應
Melanie, Thank you for the outstanding review. All Hilton Garden Inns charge for breakfast. One way to save on this is to book breakfast included. I hope that you will stay with us again the next time you are in the Des Moines area.

8/10 不錯

Nicholas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Sincerely, Rick 於 2023年11月1日的回應
Nicholas,Thank you for taking the time to fill out the survey. Thank you for choosing to stay with us. We consider anything less than a 9-a failing score. Please let me know more about your stay so I can address any issues.

10/10 優異

Sandra

家人同遊
讚好：住宿狀況
Our room was clean and the staff was friendly. The only issue we had was that one of the lights in the bathroom wasn’t working. Maintenance came and fixed it when we reported it though, so it was only a minor inconvenience.
於 2023 年 10 月住了 1 晚
Sincerely, Rick 於 2023年10月29日的回應
Sandra, Thank you for the awesome review and your understanding about the bathroom light. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Rosie

於 2023 年 10 月住了 1 晚
Sincerely, Rick 於 2023年10月29日的回應
Rosie, Thank you so much for the outstanding review. I hope that you will stay with us again the next time you are in the Des Moines area.

10/10 優異

Shirley

讚好：整潔度、職員與服務和住宿狀況
Nice location
於 2023 年 10 月住了 3 晚
Sincerely, Rick 於 2023年10月17日的回應
Shirley, Thank you for taking the time to fill out the survey, and for giving us an outstanding score. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Courtney

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were able to check in early, which was perfect, because we’re here for soccer.
於 2023 年 9 月住了 1 晚
Sincerely, Rick 於 2023年10月1日的回應
Courtney,Thank you for choosing for the great review and choosing to stay with us. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Lori

讚好：整潔度和職員與服務
I dont like soft water. It made the bath tub slippery. Get rid of the soft water !
Sincerely, Rick 於 2023年10月2日的回應
Lori,Thank you for your great review. Please consider staying with us the next time you are in the Des Moines area.

10/10 優異

Lori

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Sincerely, Rick 於 2023年9月30日的回應
Lori, Thank you so much for the great review. Please consider staying with us again the next time you are in the Des Moines area.

6/10 一般

Daina

讚好：整潔度
於 2023 年 9 月住了 1 晚
Sincerely, Rick 於 2023年10月29日的回應
Daina, I see that we fell short of your expectations. Please let me know more about your experience with us, so that I can make it right.

8/10 不錯

Sara

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Sincerely, Rick 於 2023年9月26日的回應
Sara, thank you for taking the time to fill out the survey. I see that we only got an 8 out of 10. Please let me know more about your stay so that I can address any issues.

10/10 優異

Charlotte

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and Good Value Hotel
Front desk check in girl was awesome (Jami?) She went out of her way to check us in early and recommend a yummy burger place. Rooms were clean, bathroom was a little run down/older. Overall, we would stay there again.
於 2023 年 9 月住了 1 晚
Sincerely, Rick 於 2023年9月18日的回應
Thank you for choosing to stay with us. Jami does a wonderful job as you experienced. We are in the planning stages for a renovation, right now we do not have a start date. Please stay with us again.

8/10 不錯

Paul

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
We specifically picked this hotel based on price and the fact that it had a hot tub. When we checked in and went to the pool area the hot tub was drained and had a maintenance sign on it. There should be a way to make note of this before someone relies on the listing.
於 2023 年 8 月住了 1 晚
Sincerely, Rick 於 2023年8月15日的回應
Paul, I am sorry for the inconvenience. We did have a display banner on our website advising of the closure. Again, I for the inconvenience and hope that you will stay with us again.

10/10 優異

Jumeka (Cedar Rapids)

讚好：整潔度、職員與服務和住宿狀況
The property was great. We stayed in the suite and it was really nice. The staff was very friendly. The hotel was very clean. Will definitely stay again.
於 2023 年 8 月住了 1 晚
Sincerely, Rick 於 2023年8月15日的回應
Jumeka, Thank you for the awesome review and comments about our staff. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Jamie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
Sincerely, Rick 於 2023年8月7日的回應
Jamie,Thank you so much for choosing to stay with us. I will share your awesome review with the rest of the staff. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Jeremy

於 2023 年 8 月住了 1 晚
Sincerely, Rick 於 2023年8月30日的回應
Jeremy, Thank you for choosing to stay with the Hilton Garden Inn Des Moines/Urbandale. I am so glad to hear that you enjoyed your stay. Please stay with us again.

10/10 優異

Tamara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a great experience here. The staff were all friendly and helpful. Would definitely recommend!!
於 2023 年 7 月住了 3 晚
Sincerely, Rick 於 2023年8月2日的回應
Tamara,I am so glad to hear you had a great experience while staying with the Hilton Garden Inn Des Moines/Urbandale. Thank you for the kind words about our staff, I will share your review with the rest of the team.

8/10 不錯

Renee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice room, pool not desirable
We had a nice room with two comfortable queen beds. I had three children with me and selected this hotel as it looked nice and had good reviews, however the pool did not meet my expectations. It was very small and not updated recently. It started at 3 ft. deep and ended at 4.6 feet. With about 7 kids playing it did lot leave a lot of room for playing in the water. Disappointing and expensive Ted more as the room was not cheap.
於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年8月1日的回應
Renee,Thank you for choosing to stay with us, I am glad to hear that you enjoyed your room. We are scheduled to have the pool repainted this month. Hilton Garden Inn are designed more for the corporate traveler, that is why the pool is smaller than some other hotels. I hope this information helps you with future hotel stays. I do not understand the comment that you made " Disappointing and expensive Ted more as the room was not cheap", please clarify this for me.

10/10 優異

Louise

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would certainly stay here again.
於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年7月31日的回應
Louise, Thank you for choosing to stay with us at the Hilton Garden Inn Des Moines/Urbandale. I am glad that you enjoyed your stay, thank you for the outstanding rating. Please stay with us again.

8/10 不錯

Greg

於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年8月13日的回應
Greg, Thank you for choosing to stay with us. We do hope that you will stay with us again the next time you are in the Des Moines.

10/10 優異

KIMBERLY

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Sincerely, Rick 於 2023年7月18日的回應
Kimberly,That you for the outstanding review. We are glad that you chose to stay with us and hope that you will stay with us again the next time you are in the Des Moines area.

8/10 不錯

Stacy

讚好：整潔度和職員與服務
Sincerely, Rick 於 2023年7月18日的回應
Thank you for choosing to stay with the Hilton Garden Inn Des Moines/Urbandale. I am glad to see that you enjoyed your stay and we hope that you will stay with us again.

10/10 優異

teri

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Vaca
It’s an older hotel but nice. Bed is wonderful
於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年7月15日的回應
Teri, Thank you for the awesome 10 out of 10 score. I have to agree our beds are very comfortable. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

justin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would stay again
Hotels.com/Expedia messed up the reservation, but Jami at the front desk helped me out and got me set up in the room. Thanks so much again!
於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年7月10日的回應
Thank you for staying with us. Sorry to hear that there was a issue with your reservation. I am glad that Jami was able to get it resolved for you. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Steve

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great staff
於 2023 年 7 月住了 3 晚
Sincerely, Rick 於 2023年7月5日的回應
Thank you for taking the time to fill out our survey. I hope your trip was enjoyable and you could visit some area attractions. Our goal is to provide the best service possible. Please let me know if there is anything I can do for you. Have a wonderful day.

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年7月5日的回應
Thank you for taking the time to fill out our survey. I hope your trip was enjoyable and you could visit some area attractions. Our goal is to provide the best service possible. Please let me know if there is anything I can do for you. Have a wonderful day.

10/10 優異

Nancy

讚好：整潔度和職員與服務
於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年7月5日的回應
Thank you for taking the time to fill out our survey. I hope your trip was enjoyable and you could visit some area attractions. Our goal is to provide the best service possible. Please let me know if there is anything I can do for you. Have a wonderful day.

8/10 不錯

Maung

於 2023 年 7 月住了 1 晚
Sincerely, Rick 於 2023年7月23日的回應
Maung, Thank you for choosing to stay with us. And for the awesome rating. Please stay with us again the next time you are in the Des Moines area.

10/10 優異

Brandon

讚好：整潔度、職員與服務和住宿狀況
Love staying at any Hilton Garden Inn and this one was no different. Plus, awesome restaurant with plenty of beer on tap immediately across the street.
Sincerely, Rick 於 2023年6月8日的回應
Brandon, Thank you for the awesome review. We look forward to having you stay with us again.

8/10 不錯

Sandy

讚好：整潔度、職員與服務和住宿狀況
The hotel was fine, overall but a bit pricey for “what you get.” There were several long strands of black hair on the bathroom floor, which makes one wonder about cleanliness. The view of the HVAC was disappointing. The hotel was fine and close to family so convenient
於 2023 年 5 月住了 5 晚
Sincerely, Rick 於 2023年6月6日的回應
Sandy, Thank you for choosing to stay with us. I am sorry to hear about the bathroom floor. That is not our standard and I will be looking into this. Please let me know if there is anything I can do for you. Have a awesome day.

10/10 優異

Dave

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
The room and amenities were the best we've ever stayed at, would recommend this to anyone looking for a hotel stay.
於 2023 年 5 月住了 2 晚
Sincerely, Rick 於 2023年6月3日的回應
Dave, Thank you for choosing to stay with us and for the kind words. I am so glad you enjoyed your stay and please stay with us again.

8/10 不錯

Jesse Kenneth

商務旅客
讚好：職員與服務
The staff is by far the most accommodating people I’ve seen in a long time .
於 2023 年 5 月住了 4 晚
Sincerely, Rick 於 2023年5月31日的回應
Jesse,Thank you for choosing to stay with us. And a big THANK YOU for the very kind words about our staff. Please stay with us again the next time you are in our area.

10/10 優異

AILEEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Sincerely, Rick 於 2023年5月15日的回應
Aileen, Thank you for choosing to stay with us. I am glad that you enjoyed your stay and thank you for the great review.

8/10 不錯

Shad

讚好：整潔度和職員與服務
於 2023 年 4 月住了 1 晚
Sincerely, Rick 於 2023年5月15日的回應
Shad, thank you for choosing to stay with us. I am glad that you enjoyed your stay and thank you for the great review.

4/10 欠佳

Jessica

家人同遊
讚好：整潔度
Would’ve been impressed, except they had me wait for over an hour for a room after check in time so check in was at 3, didn’t get my room till after 4, and manager wanted to say it was due to allowing early check-ins, one then don’t allow that, not my problem but others were getting their room who had come after me so yeah not very impressed with this Hilton! And when I came to pool area the next day, around 7ish, the pool was a disaster, clothes (no more available pool towels), towels everywhere, someones shoes. They hadn’t cleaned the pool up from the night before!
於 2023 年 4 月住了 2 晚
Sincerely, Rick 於 2023年5月15日的回應
Jessica, I am sorry that you had to wait so long to get into your room. The other guest that was able to check in before you might have had different room types then yours or were Hilton Honors members that had pre blocked their room. Thank you for letting me know about the pool condition, I will be addressing that.

10/10 優異

Cathy

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean ad comfortable hotel.
於 2023 年 4 月住了 1 晚
Sincerely, Rick 於 2023年5月15日的回應
Cathy, Thank you for choosing to stay with us. I am glad that you enjoyed your stay and thank you for the great review.

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This is the second time we have stayed at this hotel and will go back again. The staff is welcoming. The l
於 2023 年 4 月住了 1 晚
Sincerely, Rick 於 2023年4月7日的回應
Kimberly, Thank you for coming back and staying with us. I am glad to hear that you will be returning. Have a awesome weekend.