4/10 很差
Heather
与家人及幼儿出行, 与家人出行, 带宠物出行
2025 年 12 月 15 日
满意：住宿条件和设施，清洁度
The heat in the room was horrible. When we arrived, the room was freezing, so we turned the heat to 70. The ac/heating unit was not installed well and so a lot of cold air leaked under the unit while it was running leading to the heat never shutting off, so the room then became too warm. We constantly had to turn the heat on and off even throughout the night.
We were staying there for our son’s birthday so he could go swimming, so we called ahead to ensure that the pool was heated. We were informed that it was heated and would be warm. This was not the case; it was ICE COLD. Apparently, the heat sensors were not working properly, so the pool was not being heated at all. When we told the person at the front desk that we had called ahead and did not get what we were promised, all he said was “sorry for the inconvenience.” They would not compensate us at all. We weren’t even asking for a refund for that stay, just a discount on a future stay. After I said I would leave a review about the situation, he said “sounds good.”
Even though the room was nice, the food was great, and they have a nice coffee machine... we will not stay there again.
Heather
2025 年 12 月入住 1 晚