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桑德斯坦海灘度假村的評價

3 out of 5
桑德斯坦海灘度假村
1040 Hwy 98 East, Destin, FL

評價

8.4

很好

10 分評分，優異；1883 則評價中有 857 則" "
8 分評分，不錯；1883 則評價中有 616 則" "
6 分評分，一般；1883 則評價中有 242 則" "
4 分評分，欠佳；1883 則評價中有 108 則" "
2 分評分，很差；1883 則評價中有 60 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

aziz

不滿：住宿狀況
於 2024 年 5 月住了 3 晚

2/10 很差

Melody Ann (Waterford)

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 4 晚
Vacasa Review Team 於 2024年5月21日的回應
Thank you for rating your stay, Melody. We hope to host you again with an improved experience.

6/10 一般

Brigham

於 2024 年 5 月住了 3 晚
Vacasa Review Team 於 2024年5月14日的回應
We appreciate your rating, Brigham. We hope to have another chance to host you in the future.

6/10 一般

Jennie

伴侶同遊
My stay was ok. The room was not very clean. There were women’s underwear left in the bathroom cabinet and the dining table was sticky. The room was so humid that there were puddles of condensation on the floor. The listing says towels available. I had 4 towels for 2 people for a 4 day stay and had to wash them myself if I wanted them cleaned. They also have you take the sheets off the bed before you leave and take the trash out. I could have stayed at a different place for the same amount and have clean towels and not have to pretty much clean the place for them.
於 2024 年 5 月住了 4 晚
Vacasa Review Team 於 2024年5月14日的回應
Thank you for your review, Jennie. We are glad that your stay was ok. We apologize for any cleanliness concerns. We are sorry for any aspects of your stay that you didn't find suitable and will be sure to share your feedback. Thank you for staying with us. We hope you'll give us another opportunity to host you in the future.

10/10 優異

Maicon

親子同遊
讚好：設施服務
excellently stay, a shame that the pool area was closed, but renovation is necessary. we will definitely be back
於 2024 年 5 月住了 4 晚
Vacasa Review Team 於 2024年5月7日的回應
Thank you for taking the time to leave us a review, Maicon! We’re so happy to hear that you enjoyed your stay. You were wonderful guests and we look forward to your next stay with us.

6/10 一般

Deidre ann

多人同遊
不滿：設施服務和住宿狀況
The pictures are a bit deceiving, it has its wears and tears, you have no internet or WiFi basically the whole stay the only time you get service is in the bedroom right by the box, your window in the room is a view of the dark hallway outside, plus side is you just walk out to the beach, you can’t bring towels or chairs you have to rent so that was a bummer. Tried contacting Vacasa which is what it had me book through and they are very unresponsive and when they do it takes hours and they might show. They were under construction so lots of debris everywhere and they shut down an entrance to get in so part of parking wasn’t functional
於 2024 年 4 月住了 3 晚
Vacasa Review Team 於 2024年5月7日的回應
We appreciate your feedback, Deidre. We are saddened to learn that your experience wasn't exceptional. We apologize for the wifi issues you encountered and will be sure to notify the appropriate person to address it. We are sorry for any communication issues you encountered and will follow up with our staff to ensure they are upholding our service standards. Thank you for staying with us. We hope that you'll give us another chance to better serve you in the future.

2/10 很差

Alanna

不滿：整潔度、設施服務和住宿狀況
We will definitely not be back.. The facility itself is extremely run down and our unit smelt of mold and rotten fish. We were told there would be construction during our visit, so I reached out to confirm the pools and other amenities would be open. Was told they would be but when we arrived the outdoor pool, indoor hot tub and half the elevators were not working.
於 2024 年 4 月住了 3 晚
Vacasa Review Team 於 2024年5月7日的回應
Hi Alanna. Thank you for taking the time to share your experience with us. We are sorry that the construction during your visit had the pool and hot tub closed. Unfortunately, this is not something within our control. We do our best to ensure that guests are informed when something like this occurs, sometimes we aren't made aware in a timely manner of these issues. We appreciate your feedback and hope to host you in the future with an improved experience.

8/10 不錯

Corinne

多人同遊
讚好：整潔度、設施服務和住宿狀況
We had a wonderful stay. The staffing were super nice. The only complaint I have is that the rooms linens weren’t great.
於 2024 年 4 月住了 4 晚
Vacasa Review Team 於 2024年4月30日的回應
We appreciate your review, Corinne. We're delighted to hear that you had a good stay with us. We apologize for any aspects that weren't suitable for your preferences and will pass along your feedback. It was a pleasure to host you. Please visit again anytime!

8/10 不錯

Toddrick

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great place to spend a couple of days and just relax
於 2024 年 4 月住了 2 晚
Vacasa Review Team 於 2024年4月30日的回應
Thank you for your review, Toddrick. We love hearing that you enjoyed your time with us. We hope to host you again in the future.

10/10 優異

Artonya

讚好：整潔度、設施服務和住宿狀況
Everything was excellent
於 2024 年 4 月住了 2 晚
Vacasa Review Team 於 2024年4月30日的回應
Thank you for your review, Artonya. We're delighted that you enjoyed everything. We hope you'll visit again soon.

8/10 不錯

Marielen

Loved the location! Parts seemed a little outdated but looks like they were renovating. Room itself had a smell when you walked it but decorated tastefully! Fit my family of 4 perfectly!
於 2024 年 4 月住了 4 晚
Vacasa Reviews Team 於 2024年4月23日的回應
Thank you for your feedback, Marielen. We're delighted to hear that you loved this wonderful location. We will be sure our housekeeping team addresses any odor. Thank you for staying with us. We hope that you'll visit again soon.

2/10 很差

Jacob

於 2024 年 4 月住了 3 晚
Vacasa Reviews Team 於 2024年4月13日的回應
Thank you for rating your stay, Jacob! We hope to host you again in the future!

6/10 一般

Erica

家人同遊
不滿：設施服務和住宿狀況
The bed is horrible and carpets need to be cleaned. View is amazing
於 2024 年 3 月住了 4 晚
Vacasa Reviews Team 於 2024年4月13日的回應
While we understand that sleeping preferences vary widely, we are sorry to hear that the bed did not provide for a comfortable night of rest. We look forward to hosting you again!

6/10 一般

Debby

多人同遊
讚好：整潔度
不滿：設施服務
Loved the beach. The condo looks old/worn. There is an odor upon entry & throughout the condo. The carpet was dirty!!!! The bathtub backed up when showering. And the door to the hallway would not close without a shove - very unsafe. I paid a resort fee but the outdoor pool was closed due to construction thereby limiting the amentiies. And I had to bag my own trash and strip the beds per instructions. Pretty expensive to do my own clean up.
於 2024 年 4 月住了 3 晚
Vacasa Reviews Team 於 2024年4月13日的回應
Thank you for your review, Debby! We sincerely apologize for the aspects of the home that fell short and hope for another opportunity to host you for a truly exceptional experience.

6/10 一般

Lawanda

親子同遊, 伴侶同遊
讚好：設施服務和住宿狀況
I don't like the bed the mattress needs to be replaced so as possible.it's no good
於 2024 年 4 月住了 2 晚
Vacasa Reviews Team 於 2024年4月13日的回應
Thank you for your thoughtful review. We are glad to hear you enjoyed your visit! We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. We hope to host you again soon!

4/10 欠佳

Tawana

家人同遊
不滿：住宿狀況
The property location was great but the outdoor pool was closed due to construction and the indoor pool was always full. The kind bed was very lumpy and the sofa bed was not comfortable. The temperature was hard to gauge so it always felt wet and humid in the room. We weren’t able to get any extra covers so we froze at night. We didn’t like how we were able to get more towels and were told we had to figure out with what we got. We didn’t know where the laundry room was or the trash shoot. The building needs renovation and an upgrade in furniture.
於 2024 年 4 月住了 3 晚
Vacasa Reviews Team 於 2024年4月13日的回應
Our sincerest apologies for the aspects of the home that fell short, Tawana! We have forwarded your comments to the local staff and hope for another opportunity to impress you.

4/10 欠佳

Anqaneice

親子同遊
The property didn't match our expectations based on the pictures, and i was disappointed with the lack of flexibility during check-in. I couldn't get in contact with staff to schedule a slightly earlier check in. Also, I didn't know it was an older condo. That was something i would've liked to know.
於 2024 年 4 月住了 1 晚
Vacasa Reviews Team 於 2024年4月13日的回應
Thank you for your review, Anqaneice! We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!

6/10 一般

Brooke

親子同遊
不滿：住宿狀況
The property is older and is under renovations which means half of the parking lot is unavailable, the outdoor pool is closed, the splash pad is closed and it’s noisy!
於 2024 年 4 月住了 3 晚
Vacasa Reviews Team 於 2024年4月13日的回應
Thank you for your review, Brooke! We look forward to another opportunity to impress you.

8/10 不錯

Marsha

親子同遊
讚好：整潔度、設施服務和住宿狀況
Great property I’ve stayed here before. A little crowded during spring break, but that’s expected. Also construction going on at the time. Overall a great place to vacation and enjoy yourself.
於 2024 年 3 月住了 1 晚
Vacasa Reviews Team 於 2024年3月30日的回應
Thank you for staying with us, Marsha! We are pleased to read that you liked the property. We look forward to hosting you again!

10/10 優異

Dominique

家人同遊, 親子同遊
讚好：整潔度和住宿狀況
Good property will be nwck soon
於 2024 年 3 月住了 2 晚
Vacasa Reviews Team 於 2024年3月30日的回應
Thank you for your rating, Dominique. We look forward to hosting you again!

6/10 一般

Sofina

家人同遊
讚好：設施服務和住宿狀況
The property itself was very nice and easy access to the beach. The room is individually owned and could use a bit of update. The shower wouldn’t drain and the condo smelled like fried fish, but it was probably the people before us who fried it. Overall, it was decent for a quick trip and I’d still stay here again.
於 2024 年 3 月住了 2 晚
Vacasa Reviews Team 於 2024年3月22日的回應
Sofina, thank you for your review. We're delighted to hear that you found this property to be nice and conveniently located near the beach. We sincerely apologize for the unpleasant smell and shower drain issues. Please know that guest satisfaction is our top priority, and we have forwarded your feedback to our maintenance team for immediate attention to ensure carefree experiences for our guests. We appreciate highlighting this and look forward to welcoming you back!

10/10 優異

Susan

家人同遊
讚好：整潔度、設施服務和住宿狀況
We loved this property! It's unique because it has more of a hotel feel than a condo feel. The lobby is clean, the staff is friendly, and they have a restaurant and convenience store on the first floor. We'll definitely be back!
於 2024 年 3 月住了 3 晚
Vacasa Reviews Team 於 2024年3月22日的回應
Susan, thank you for your review. We are thrilled to hear that you loved your stay at our property. We can't wait to welcome you back for another great visit!

10/10 優異

Christopher

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
We’ve been to Destin several times, this was the best property we have visited. It was clean, safe and kid friendly. The front staff was more than helpful, the pool was clean and it was steps away from the beach. We will absolutely visit this property again.
於 2024 年 3 月住了 4 晚
Vacasa Reviews Team 於 2024年3月15日的回應
Thank you for your feedback, (Christopher. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!

6/10 一般

david j

家人同遊
I did not like that the hotel was under construction. I could’ve stayed home and listen to saws and hammers. I didn’t like the fact that it’s spring break and the pool was closed. The place needs some updates.
於 2024 年 3 月住了 2 晚
Vacasa Reviews Team 於 2024年3月30日的回應
Our sincerest apologies for the issues experienced during your stay. We hope for another opportunity to impress you!

10/10 優異

真實旅客

於 2019 年 4 月住了 2 晚

2/10 很差

真實旅客

於 2020 年 3 月住了 4 晚

6/10 一般

真實旅客

家人同遊
讚好：設施服務
Hotel is outdated and not once did housekeeping offer to clean the room the entire 6 days! Booked through Expedia and I’m sure we got the worst room they had and they refused to trade it even though they had plenty of rooms available! The best part was the proximity of the beautiful clean beach. Would choose a different hotel next time.
於 2020 年 3 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 4 晚

8/10 不錯

Rachel (Ohio)

伴侶同遊
讚好：整潔度和設施服務
It would have been nice to have coffee and coffee filters, sandwich bags, salt and pepper, etc. In the condo. When you fly in you don't want to have to purchase all of that plus butter, seasonings, etc when you just stay for a short time. The condos in Hilton Head have everything you need to help prepare meals. A hairdryer would also be nice.
於 2020 年 3 月住了 4 晚

8/10 不錯

Heather

家人同遊
讚好：職員與服務和客房舒適度
於 2020 年 2 月住了 2 晚

4/10 欠佳

Nidia (Houston)

伴侶同遊
不滿：職員與服務和住宿狀況
The space of the rooms is nice. However it smelled very musty. Seems to need a few updates. The room we got was supposed to be an "ocean view" instead we faced buildings and had to go to another corner of the room to get somewhat sight of the ocean. The property in general was a bit outdated.
於 2020 年 2 月住了 3 晚

6/10 一般

Theresa

不滿：住宿狀況和客房舒適度
Excited but slapped with DISAPPOINTMENT
We can all find the negatives but I wanted to remain positive and well it was a place to get some sleep and For the life of me don't understand why the mattress bed and pillows were just uncomfortable and the bottom of bed was hanging torn. The towels were stained, its just sad. I guess I expected more for the money and condos but unfortunately we will not be staying there ever again. Just fyi bring own towels, coffee filters, coffee and although it states Keurig it was a Mr Coffee regular coffee maker. I came prepared with k cups called down to front desk and told I could go to the store. Not very nice. I took before and after pics just in case because this particular condo was not up to date at all. Wish I could say anything positive but...only positive was the area, adventures, and restaurants. Needless to say we did not spend much time in the condo.
於 2020 年 2 月住了 3 晚

10/10 優異

Derrika

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 3 晚
Julia 於 2020年1月6日的回應
Thanks for the feedback, Derrika!

4/10 欠佳

marcos

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 12 月住了 3 晚
Julia 於 2020年1月6日的回應
We appreciate you taking time to leave feedback. If you have additional comments, please reach out to us directly.

10/10 優異

James (New Jersey)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, Great Location, Wonderful Views. This resort was great and would come back every year
於 2019 年 12 月住了 4 晚
Julia 於 2019年12月30日的回應
We're so glad to hear it, James! We certainly hope to see you again!

8/10 不錯

Hob (Marietta, GA)

家人同遊
For the price It was OK. Do not go through a 3rd party, like Expedia, when making reservations. The resort itself treats you like a second class customer. Any requested changes are met with destain by Expedia Customer Service and virtually no assistance is provided by resort staff. TVs were initially unusable as was the phone. Not enough towels are provided. The staff at the bar and grill, Rosadas, were extremely friendly and a pleasure to interact with, refreshingly efficient.
於 2019 年 11 月住了 4 晚
Julia 於 2019年12月9日的回應
We apologize that we couldn't be more of a help during your stay. Third party sites do withhold most of guests' information for security purposes, so our on-site teams have little to no access to those reservations. We're glad to hear you enjoyed the restaurant! We hope to see you again.

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The condo itself was horrible. The owners need to really update room #1016. Bed was hard. Furniture upholstery was extremely soiled. Limited TV channels. I will not be using Expedia again.
於 2019 年 11 月住了 5 晚
Julia 於 2019年12月6日的回應
We appreciate your feedback. We'll pass it along to our property manager.

8/10 不錯

Jian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Julia 於 2019年12月6日的回應
Thanks for the feedback!

4/10 欠佳

HonestMama (Central Florida)

家人同遊, 親子同遊
不滿：整潔度和設施服務
As soon as I walked in our room there was a roach crawling down the wall, could not get the living room TV to work and the door to the fire extinguisher was locked. The front desk made me feel stupid when expressing my concerns. I had to call for a can opener because the ones we had in the room would absolutely not work. They told me house keeping was gone for the day and would be in the morning so I had to go purchase one. They never brought us one. The air conditioning was very poor. I expressed several concerns and the fact that I was really disappointed and they just dismissed me. I spent a lot of money to have thanksgiving on the beach and a mini vacation that turned into a big disappointment.
於 2019 年 11 月住了 2 晚
Julia 於 2019年12月2日的回應
We appreciate the feedback. We've forwarded it along to management. If you have additional comments, please reach out to ResortQuest directly, and be sure to have your unit number or 6-digit reservation number ready.

10/10 優異

Joseph

讚好：職員與服務、住宿狀況和客房舒適度
Great location!
It was a great experience at the Sun Destin beach resort. The only issue is we thought we ordered a full view of the sea and was told it would be a full view. The resort stated the sea view was only a coastline view (partial view) of the sea. The resort advised we should have chosen a gulf view but it was not available at the time of purchase in September and we thought we were receiving the gulf view but was misinformed. We spoke to Hotels.com and they provided us with a 200.00 coupon toward our next stay. Overall, it was still a great resort and would go back again.The resort was close to restaurants, mall and the beach. I would recommend the resort but Hotels.com website should describe the rooms better.
於 2019 年 11 月住了 5 晚
Julia 於 2019年11月29日的回應
Thanks for the feedback, Joseph! We're updating our view descriptions to better inform guests of what they're booking.

8/10 不錯

真實旅客

於 2019 年 11 月住了 4 晚
Julia 於 2019年11月25日的回應
Thanks for your feedback!

10/10 優異

真實旅客

讚好：整潔度和設施服務
A little old, but well maintained .convenient location. Staff was GREAT. Restaurant and bar n premises. Beachfront view spectacular.
於 2019 年 11 月住了 6 晚
Julia 於 2019年11月20日的回應
Thanks for the feedback! We're glad you enjoyed everything.

10/10 優異

Danny

於 2019 年 11 月住了 4 晚

10/10 優異

chet

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Julia 於 2019年11月18日的回應
Thanks for the 10/10!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 2 晚
Julia 於 2019年11月11日的回應
We appreciate your feedback!

2/10 很差

DeborahMurphy

家人同遊
不滿：整潔度、職員與服務和住宿狀況
If you read any reviews on this property please read mine. I drove 12 hours to spend my 55th birthday with my daughter at this “resort.” We were told we were on the first floor, not even the 2nd or 3rd floor and that we had to go outside to reach our room. I paid over $200 a night for Unit 103. I walked inside and had tears in my eyes. There was a Walmart plastic bin for our belongings, no comforter for the bed or pullout sofa, seams falling off the shabby lamps, mismatched cheap and filthy furnishings you would not even purchase at a thrift store. No ocean view as promised. In fact, you couldn’t even see the beach. The outdoor bar was closed. The room had a Cheeto on the floor and hair from the last guest. I immediately complained. I was told I would have to wait. There were holes all over the Matress pad on the pull out. My daughter talked me into staying and I went and got groceries the next morning. I went to get a glass and the cabinet door literally fell off. I went back to the front desk with images. A manager came down and I showed him the disgusting images. He offered to have maintainence fix the problem that day and refund me one night. I agreed. By noon the next day when nothing was repaired I stopped a second manager. She said it would immediately be taken care of. Our belongings were still in suitcases on the floor as there was no appropriate place to keep them. We walked in to two unannounced or requested house keeping staff hastily working, one on crutches. My
於 2019 年 10 月住了 5 晚
Julia 於 2019年11月8日的回應
Thank you for providing feedback and we apologize for any inconvenience you may have experienced. However, housekeeping keeping and maintenance did address all issues presented to the front desk. In good faith, we refund one night and the clean fee too. From the initial complaint, we offered on more than one occasion to move you another room and you declined.

10/10 優異

Harry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚

6/10 一般

真實旅客

於 2019 年 11 月住了 2 晚
Julia 於 2019年11月5日的回應
We appreciate your feedback. Please reach out directly if you have additional comments.

8/10 不錯

AP (TN)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Older facility and could use a makeover... but the unit was clean and staff members for very nice/helpful.
於 2019 年 10 月住了 5 晚
Julia 於 2019年11月5日的回應
Thank you for the feedback, we hope to see you again.

2/10 很差

MIMI (Florida)

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The room I booked was not the room received. Upon addressing with frontdesk I was quickly told that through a 3rd party they don't have anything to do with it so told me to call Expedia. Was on phone for hours and hours, two days later was partially refunded and charged for the first night. The property charged me taxes and fees for 4 days when I only stayed 1. We left quickly to a different place. Don't even consider staying at this outdated, nasty , dungy , musty smelling, and not to talk about the customer service no matter where you booked the room. Don't do it. My friend and her husband stayed the same time booked through someone else and their place was worse than ours. Our room had missing paint on wall , cracked wood, no batteries in remotes, dishwashers was on and running when we arrive and kept running till we left. Just a sad excuse for a RESORT. We stayed the rest of my vacation at the Home2 from Hilton and it was perfect, staff was AMAZING, free breakfast and in walking distance to the beach. Expedia shame on you for switch and bait your hotel rooms. sea view is not partial room
於 2019 年 10 月住了 4 晚
Julia 於 2019年11月6日的回應
We appreciate you taking time to leave feedback. Upon reaching out to our management team on-site, we could not find a reservation or incident that matched your situation. If you stayed with ResortQuest, please reach out to us by email or phone, someone is available 24/7. Please have the full name on your reservation or your 6-digit Wyndham reservation number ready. If you stayed with a different property management company, I encourage you to reach out to them directly so they may note the unit you were in and mediate any issues you encountered.