2/10 糟糕
Tatiana
与家人出行
2026 年 1 月 2 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
My family, including two children, and I have been traveling around Europe for four years, and this is the first time we faced such a situation.
Through Expedia, we booked and fully paid for a room for two nights — December 30 and 31. The room was very cold, and we had to sleep fully dressed.
After 3:00 PM, the property owner, accompanied by two men, knocked on the door, behaved aggressively, and demanded we leave immediately. Despite showing our booking confirmation and payment proof, he said: “Leave this place now, I am having a party here.”
These actions constituted forced eviction and psychological pressure. We attempted to contact the police but could not due to the language barrier.
We were forced to relocate to another property of the same host. This was not voluntary, and the New Year’s party was not disclosed in the Expedia listing. The alternative accommodation was also very cold.
We consider this a serious violation of booking terms, Expedia’s standards, and basic hospitality. The situation caused stress to us and our children and ruined our holiday on New Year’s Eve.
Tatiana
2025 年 12 月入住 2 晚