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Hotel Fire & Ice

4.0 star property
Family-friendly slopeside fun with downhill skiing

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Hotel Fire & Ice

Sauna, steam room, massages
Mini-golf
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Sauna, steam room, massages
Reviews
9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • Breakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Restaurant

Check out the area

Map
An der Skihalle 1, Neuss, NW, 41472
  • Popular LocationJever Fun Skihalle1 min walk
  • Popular LocationMuseum Insel Hombroich9 min drive
  • Popular LocationMesse Düsseldorf20 min drive
  • AirportDüsseldorf (DUS-Düsseldorf Intl.)27 min drive

Most relevant reviews

ExperimentalCarousel

20/10 Excellent

Mahendra
May 12, 2024
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Room options

View all photos for Standard Twin Room, 1 Single Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room, 1 Single Bed

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 258 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Family Suite

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 441 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Premium bedding, down duvets, pillow-top beds, in-room safe

Baum Chalet, 1 Queen Bed, Garden View

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Twin Room

10/10 Exceptional

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 280 sq ft
  • Sleeps 3
  • 1 Single Bed

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About the area

Neuss

Located in Neuss, Hotel Fire & Ice is in a rural area and near the airport. Mitsubishi Electric Hall and Museum Insel Hombroich are cultural highlights, and some of the area's activities can be experienced at Jever Fun Skihalle and Golf Club Rittergut Birkhof. Travelling with kids? Consider Rheinufer, or check out an event or a game at Merkur Spiel-Arena. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like hiking/biking trails nearby.
Visit our Neuss travel guideOpens in a new window

What's nearby

  • Jever Fun Skihalle - 1 min walk
  • Museum Insel Hombroich - 9 min drive
  • Marina Düsseldorf - 13 min drive
  • Rhine Promenade - 14 min drive
  • Messe Düsseldorf - 20 min drive

Getting around

  • Neuss Holzheim Station - 5 min drive
  • Neuss Süd S-Bahn - 8 min drive
  • Düsseldorf Intl. Airport (DUS) - 27 min drive

Restaurants

  • McDonald's - 7 min drive
  • Salzburger Hochalm - 3 min walk
  • Peking Garden - 7 min drive
  • Pizzeria Casanova - 7 min drive
  • Frankenheim Biergarten - 4 min drive

About this property

Hotel Fire & Ice

Upscale family-friendly hotel in a rural location
A terrace, shopping on-site and mini golf are just a few of the amenities provided at Hotel Fire & Ice. Hit the slopes at this hotel, offering ski-in/ski-out access, downhill skiing and ski passes. Treat yourself to a massage at the on-site spa. The on-site local cuisine restaurant, Salzburger Hochalm, offers lunch, dinner and children's meals. Enjoy the gym, as well as activities, such as sledging and snowboarding. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • ATM/banking services, 13 meeting rooms and multilingual staff
  • A lift, a front desk safe and smoke-free property
Room features
All 101 individually furnished rooms feature comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and dressing gowns.
More amenities include:
  • Highchairs, art supplies and travel cots
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with satellite channels
  • LED light bulbs, electric kettles and daily housekeeping

Languages

Dutch, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (EUR 5 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 8:00 AM–noon on weekends: EUR 24.50 for adults and EUR 12.25 for children
  • 1 restaurant
  • 2 bars/lounges
  • Coffee/tea in a common area

Restaurants on site

  • Salzburger Hochalm
  • Jausenstadl
  • Salzburger Alm Biergarten
  • Pistenlounge
  • Viva Bar

Things to do

  • Bike parking
  • Downhill skiing
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Sauna
  • Shopping
  • Sledging
  • Snowboarding
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • High chair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms
  • Travel cot

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Conference centre (269 square feet of space)
  • Meeting rooms - 13

Outdoors

  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 90
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in reception
  • Local artist showcase
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Eco-friendly cleaning products used
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 12.25 for children
  • Uncovered self-parking fee: EUR 5 per day
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars, and is displayed on this page as 4 stars.

Property is also known as

Hotel Fire Ice Neuss
Hotel Fire Ice
Fire Ice Neuss
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Is Hotel Fire & Ice pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Fire & Ice?

Self-parking is available for EUR 5 per day. Limited spots are available.

What time is check-in at Hotel Fire & Ice?

Check-in begins at 4:00 PM.

What time is check-out at Hotel Fire & Ice?

Checkout is at 11 AM.

Where is Hotel Fire & Ice located?

This family-friendly Neuss hotel is located near the airport, within 3 mi (5 km) of Jever Fun Skihalle, Museum Insel Hombroich and Golf Club Rittergut Birkhof. Schloss Hülchrath and Port of Neuss are also within 6 miles (10 km). Neuss Holzheim Station is 23 minutes by foot.

Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 171 out of 239 reviews" "
Rating 8 - Good. 58 out of 239 reviews" "
Rating 6 - Okay. 7 out of 239 reviews" "
Rating 4 - Poor. 3 out of 239 reviews" "
Rating 2 - Terrible. 0 out of 239 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Dewinder

Stayed 2 nights in May 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire and ice chalets
Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Stayed 1 night in Aug 2021

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maz complex
What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Stayed 1 night in Jun 2020

10/10 Excellent

Shiliang

Stayed 1 night in Jun 2020

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Stayed 1 night in Jun 2020