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"Great location, lovely room overlooking the mountains and very comfortable "

"Staff is really helpful. I didn't have a chinese number to order food delivery. The hotel staff volumteer to use his number instead. I send a few online packages to the hotel and the hotel the package is well stored. Hotel surrounding is amazing. "

"The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need."

"This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars."

"Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room! "

"Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff. "

"Staff are very helpful and they helped me arrange for my day trip to Wuzhen. Staff speaks English too. They make my stay very welcoming and warm. "

"Room is very clean and friendly & helpful staffs"

"Location is great. Staff are polite and nice."