There are no full time staff onsite. The hotel across the street manages it, so if need something they come across the street. For example, the shampoo and conditioner bottles were missing in the shower, so I contacted them through the One Key app and they quickly responded and came over to put in the missing bottles. Room is rather small with no refrigerator, microwave, or coffee maker, as these are all located in the nice and spacious common room downstairs. OK selection of TV channels, except the NESN channel was listed as “not available” which means I missed a Red Sox game. Fans beware!