「We arrived at the hotel and were greeted by a Sea & Rent representative, only to be told that we were assigned a first-floor room—despite specifically booking a garden-level unit with direct access to the garden and pool. When we asked for an explanation, he casually told us the guests in the garden room had decided to stay an extra night. We expressed our frustration, pointing out that this wasn’t our issue, and his response was shocking: “It is what it is. You don’t want it? Goodbye!”—and then...
「We arrived at the hotel and were greeted by a Sea & Rent representative, only to be told that we were assigned a first-floor room—despite specifically booking a garden-level unit with direct access to the garden and pool. When we asked for an explanation, he casually told us the guests in the garden room had decided to stay an extra night. We expressed our frustration, pointing out that this wasn’t our issue, and his response was shocking: “It is what it is. You don’t want it? Goodbye!”—and then...
Roy
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