Dear Lya, Thank you for choosing and sharing your review. We appreciate your feedback and are glad you found our pricing competitive and our staff helpful. However, we apologize for any inconvenience caused by the loose shower faucet. Your comfort is important to us, and we assure you that our maintenance team will promptly address this issue to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Mike, Thank you for choosing Extended Stay America. It is glad to know you had a good stay in a clean, comfortable, and spacious room at the right price. However, we are sorry you felt that our property needs an update. We will use your remarks as we move forward. Please visit us another time for another enjoyable experience.Sincerely,Hotel Management

Dear Diana, Thank you for sharing your feedback with us. We're sorry to hear that your experience with our staff and the room ambiance did not meet your expectations. We appreciate your insights, and we'll work towards creating a more welcoming atmosphere. Your comments are valuable in our ongoing efforts to enhance guest satisfaction. Should your travels bring you back to the area, we hope to have the opportunity to provide a more positive experience.Sincerely,Hotel Management

Dear Carlos, We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not meet the standards we strive for, and we appreciate your patience and understanding. We will address the issues with internet access, room comfort, and the elevator issue with the respective teams. Guest satisfaction is our priority, and we take your feedback seriously. Please consider giving us another opportunity to provide you with a more positive and comfortable stay in the future. Your insights are crucial in helping us improve our services for all guests.Sincerely,Hotel Management

Dear Yvonne, Thank you for your feedback. We were sorry that our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear David, Thank you for reviewing our hotel. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Terry, We're delighted you found Extended Stay America clean and well cared for! Our commitment to maintaining a high standard of cleanliness and ensuring a well-kept environment is a top priority. Thank you for recognizing our efforts, and we look forward to providing you with exceptional stays in the future. Your positive feedback means a lot to us!Sincerely,Hotel Management

Dear David, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management

Dear Jami, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are happy your room provided all the comforts you expected and that you enjoyed all of our in-room amenities. Thank you for recommending Extended Stay America to future guests. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback with us. We value your input and regret that your experience didn't meet your expectations. We continuously strive to provide the best value for our guests. Your comments will be shared with our team to improve our services and amenities. We apologize for any inconvenience you encountered during check-in and for the limited breakfast options. We appreciate your recommendation and hope to have another opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management

Dear Hector, Thank you for letting us know about your stay. It is very disappointing to learn about your disappointment with the service you receive from our staff members. Please accept our sincere apologies. We genuinely care about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Racia, Thank you for leaving your comments. We never want to disappoint any of our guests, so we apologize for any inconvenience you had. Thank you for your valuable feedback, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Saul, Thank you for your lovely review of our Extended Stay America. Your kind remarks about our clean, comfortable, home-like accommodations are greatly appreciated. Thank you again for taking the time to write about your stay. We look forward to your return visit.Sincerely,Hotel Management

Dear Samuel, Thank you for sharing your experience; we love that you could join us. We are sorry to hear about the circumstances of your trip. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserved. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Todd, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service and accommodations. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear Tyler, We appreciate your feedback. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

Dear Shmuel, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our well-maintained and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Jesus, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Reina, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations. We are looking into the concern highlighted. We hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management