「We overslept after a terrible night and woke up at 11:30 AM, just 30 minutes before the noon checkout time. We called the front desk, explained the situation, and politely asked for an extra 15–20 minutes to get ready and leave. The young woman at the front desk flatly refused and insisted there was no way she could accommodate us.
We understand that hotels have checkout policies, but this was a small request. The complete lack of flexibility and empathy was disappointing. That is not how guests...
「staff are friendly, location is not bad as it is not located in a crowded area but with convenient transportation
rooms are clean and breakfast is good」