Toronto Elman W. Campbell Museum Hotels

"Customer service approach "

"The check-in was very quick, room was ready and somewhat clean. TV area and coffee maker space was dusty. I appreciated how quickly the heat turned on and warmed up the room. The TV was a bit slow when pressing the buttons. The toilet was very loud after flushing and noise continued until the tank filled up. I thought the heat was great until I tried to find a good temperature to sleep with. It was too hot on low heat with other dial closer to lower heat. I tried the 2 fan settings and also tried the lower heat with other dial between heat and cool. So I turned off, and woke up cold, turned back on to warm up, woke up hot and that was my sleeping night cycle. When I was okay with the heat I was hearing the pipes as the squeaked when used and other toilets flushing. The bed was nice and cinfy and so were the pillows although I didn't enjoy my sleep the 2 nights I stayed. The shower pressue is strong and that was nice. The fitness room had what I needed, older equipment but it did the job. Continental breakfast was okay, small boiled eggs, coffee and teas, cereal, the fresh fruit was nice! Toast, bagels muffins and some pastries. I wish there were some oatmeal packets. You can upgrade your breakfast for a cost. There was enough parking space even though it was a busy time. All in all I would probably try to be on one of the top floors to avoid the noisey pipes, as for the heater though, I am not sure how that could be fixed."

"Nice stay for quick trip"

"The casino set up, is not adequate for families. Not being able to walk your children to restaurants is not right and service was terrible "

"Great place to stay, quiet and peaceful and close to everything. "

"Hotel and rooms are well maintained and very clean. The staff was super friendly and very helpful."

"Very helpful staff an front desk services"

"Room cleaniness wasn’t the best.. found old socks left over, sheets were dirty. Microwave had someone’s Tupperware left in it. Floor was sticky. Breakfast was awesome!! Staff at check in was also awesome! Pool is small but it was good enough for my kids. There was hair all over the floor at the pool, nobody cleaned there daily. Stayed multiple nights and that same hair was all over the floor. Awesome, spacious rooms, too bad it’s so dirty. Won’t be staying again."

"Room on first floor we initially got was lackluster, but they happily switched us to a room on the sixth floor, which was absolutely incredible with natural light and a much cleaner decor Thank you very much Monte Carlo!"