Salt Lake City Fashion Place Mall Hotels

"the breakfast was good and parking was good"

"1. Everything was fine. Housekeeping were awesome. However I have some issues with the billing: 2. Why were Thursday/Friday bill higher ($653/ $695) than Saturday($219)? 3. Why are the two rooms rates different on Thursday/Friday ($653/ $695 ) but rated same on Saturday ($219) 4. Why did we have to pay the deposit ($200) twice? First on Thursday and again on Saturday? I thought the first $200 should have been rolled over to Saturday when we rebooked the rooms for Saturday Are you going to refund our $400 deposit or are you going to Keep it?"

"Excellent stay excellent staff"

"The room had brain matter on the walls and curtain. It just wasn't worth what I paid. Lots of cigarettes strewn about the property. Guests should be charged if they are littering smokers like you charge guests with pets. "

"Horrible staff and they czncelled our booking for no reason "

"Front desk staff extremely impolite. Without greeting, first word was “ID”. After 5min working in his own, no communication, we were waiting quietly. Suddenly he threw my ID card to the air and landed somewhere on the counter, without saying a word. Totally unacceptable!"

"Such a nice clean, quiet hotel. Very comfortable."

"Please stop advertising that you have a pool. The pool looks like it has not been used in years, it’s broken down and being used as storage. The hotel itself is dirty and smells horrible (especially the first floor). The staff is rude and unhelpful. The room is basic nothing special the floor is filthy, the bedding is old, stained, ripped and rough. We had to go out to purchase new towels to use. The towels that are provided are dirty and stained. The bathroom was gross the toilet and tub were stained and unsanitary we found cockroach's crawling on the floor. Not many breakfast items available. Tried to make waffles but the batter was too watery and it did not cook properly. Will never stay here again."

"No room service or poor staff attitude. "