I didn’t have unreasonable expectations, but was quite disappointed upon arrival. One major issue is that the property description fails to mention the many steep stairs within the unit. While you might guess from photos that there are stairs to the top-floor bedroom, there was no clear warning about climbing two full flights from the flat entrance to the main living and bedroom area. The lift to Level 2 works, but doesn’t help with the internal stairs—difficult for elderly, injured, or young children.
Second issue: cleanliness. There were bread crumbs on the table and floor, as if it hadn’t been cleaned after the last guests—even the check-in staff looked embarrassed and started cleaning. The entry smelled strongly of mold, and it was obvious the floors hadn’t been vacuumed or mopped in weeks. The couch was stained, the bathroom and bedrooms needed a deep clean, and the entire place felt dusty, dated, and neglected.
Expedia and the check-in staff did their best to assist, but the management company/customer service- MMEGA, was dismissive and refused to acknowledge the poor condition or misleading info.
Lastly, the air conditioning unit is very old and extremely loud—making it hard to sleep due to the constant noise.
I understand high tourist traffic can impact upkeep, but cleanliness, comfort, and accurate descriptions are basic expectations. Unfortunately, this stay failed on all three.
