Extremely disappointing experience. Terrible customer service and no assistance when we needed it most.
I would never stay at PopArtment again, especially when traveling with children.
Beyond the attractive apartments, the customer service is absolutely terrible. Staff are dismissive, respond rudely, and show a complete lack of accountability.
We lost our keycard and called their advertised 24/7 assistance number repeatedly, but nobody answered for over 10 hours. We had to spend the night crowded into another room with two small children.
Management refused to acknowledge their failure or offer compensation, repeatedly using the excuse that they are an apartment complex, not a hotel. However, we have stayed at similar apartment-style accommodations with excellent service, so this is no justification for such poor treatment. They even suggested that because we booked through a third party, we should take our complaint elsewhere.
Breakfast was extremely basic, several services came with extra charges, and personal belongings went missing after our rushed departure without being recovered.
Nice facilities mean nothing when guests are treated so poorly. Terrible service, zero accountability, and no genuine concern for guests. I would never recommend this property.