2/10 糟糕
Benjamin
2025 年 10 月 31 日
满意：服务设施
不满意：清洁度
316 on 25/10/2025. Firstly, we discovered bed bugs in our room, and my partner woke up with multiple bites on her body. This is completely unacceptable and has caused us significant distress. I have several clear photos of the bed bugs as evidence for your reference should you need them. You will also see a bed bug on the Luroking under the bed. Given the severity of this issue, I strongly recommend that the hotel engage a professional pest control contractor such as Ecolab to carry out a full heat treatment of the affected room and to take it off sale until the problem has been fully resolved to avoid further incidents for future guests. Additionally, we noticed a white powdery substance under the bed, which could potentially be a drug residue. A photo of this has also been captured and can be provided if needed. This raises serious health and safety concerns that I trust the hotel will investigate immediately. There were also several maintenance issues in the room, including a very loose toilet roll holder and extremely poor water pressure in the shower, both of which detracted from what should have been a comfortable stay (also have photo + video).
Benjamin
2025 年 10 月入住 1 晚
