外觀

邁爾斯堡薩尼貝爾蓋特威燭木套房酒店 (IHG 旗下酒店)的評價

3 out of 5

評價

7.4

不錯

10 分評分,優異;1002 則評價中有 324 則" "
8 分評分,不錯;1002 則評價中有 309 則" "
6 分評分,一般;1002 則評價中有 173 則" "
4 分評分,欠佳;1002 則評價中有 106 則" "
2 分評分,很差;1002 則評價中有 90 則" "

7.6/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

真實旅客

不滿:整潔度和職員與服務

10/10 優異

Osvaldo

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very comfortable stay 👍
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月15日的回應
Dear Osvaldo,Thank you for being our guest at Candlewood Suites Fort Myers-Sanibel Gateway. It's wonderful that you had a comfortable stay! We appreciate your review and look forward to seeing you again.

10/10 優異

Claudia

讚好:整潔度、職員與服務和住宿狀況
5 star
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月15日的回應
We are thrilled to have earned your five-star rating. It was a pleasure hosting you at Candlewood Suites Fort Myers-Sanibel Gateway.

6/10 一般

Seybion

讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
My key cards kept deactivating which is very inconvenient and one of the front desk lady was very rude about assisting me. I won’t be staying here again. It’s nice but very inconvenient for people who don’t have a vehicle
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月7日的回應
Dear Seybion,Thank you for choosing us for your stay. However, we apologize for the inconvenience you experienced with your keycards and the unsatisfactory interaction with our front desk staff. Your feedback is important to us, and we'll promptly address these issues to ensure improvements are made. If there is any chance to welcome you back in the future and enhance your perceptions of our hotel, we'd be grateful for it.

10/10 優異

Kimmikatt

讚好:整潔度、職員與服務和住宿狀況
Every one is friendly and helpful. Room is clean and comfortable and quiet.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月7日的回應
Thank you for your positive feedback! We're thrilled that our team's hospitality stood out to you and that you found your room well-appointed. It was a pleasure having you stay with us, and we look forward to welcoming you back to Candlewood Suites Fort Myers-Sanibel Gateway!

10/10 優異

Elizabeth

讚好:整潔度、職員與服務和住宿狀況
Location worked for us. Nice room very spacious. Pleasant staff at the desk.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月7日的回應
Dear Elizabeth,Thank you so much for taking the time to share your review with us. We know how important it is for our guests to have access to all of the area's relaxing, beach side offerings, and a comfortable and welcoming room to return to after a long day of fun. We're so pleased you enjoyed your stay with us, and we'll be sure to share your compliments with our team.

8/10 不錯

Brian

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚

10/10 優異

Renee

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really liked the small kitchen and all the appliances that made our stay a delight. A perfect stopover to visit Sanibel Island. Very clean rooms😊
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月2日的回應
Dear Renee,Thank you for sharing your experience! We're delighted the kitchen amenities added enjoyment to your stay, making it a delightful stopover. We look forward to welcoming you back soon for another pleasant visit to Sanibel Island!

6/10 一般

Benjamin

不滿:住宿狀況
Have to go through a back door to get in, entryway closed for construction. Checked in at random table set up in hallway. Thermastat in room is just for looks.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Dear Benjamin,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Please know that we are still recovering from being in the direct path of Hurricane Ian, and our front desk is the last thing to be fixed. That said, we'll be sure to have maintenance look into your concerns about the thermostat to ensure everything functions as it should. We hope you enjoyed your time in Fort Myers and wish you safe travels.

8/10 不錯

Edward

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Entrance was confusing, but understand that it is under construction. Everything else was just fine!! Would stay there again and also recommend it to others!!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日的回應
Dear Edward,Thank you for sharing your feedback with us! We appreciate your understanding regarding the construction affecting our entrance. We're glad that everything else met your expectations despite the inconvenience and that you would stay with us again and recommend us to others. Your patronage means a lot to us, and we can't wait to welcome you back to Candlewood Suites Fort Myers-Sanibel Gateway for another enjoyable stay!

6/10 一般

Mary

讚好:職員與服務
不滿:住宿狀況
It has been under construction for a long time. Have to enter on the side, and it is not attractive or welcoming. The room has difficult access for recharging phone, tiny bedside table and basically outdated. No container to get ice from ice machine on lower floor--have to use a bin from the freezer. Just not up to date and was disappointing.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日的回應
Dear Mary,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Please know that our property has been recovering from being in the direct path of Hurricane Ian, and our front desk is the last thing to be fixed. That said, your feedback regarding our accommodations will be shared internally for further consideration. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.

10/10 優異

Katherine

於 2024 年 4 月住了 2 晚

2/10 很差

Gustavo

Mío mal reserve y cuando llegue no acia capacidad en el hotel y no me devolvieron el dinero de la reserva
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Gustavo,What you have described is not a normal experience with us, and we understand your frustration. Your feedback is gratefully received, and our team will work to ensure that an experience like the one you described doesn't happen in the future. For all billing inquiries, please consider reaching out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

6/10 一般

christina

讚好:整潔度
不滿:住宿狀況
The hotel was under construction. Was not notified that the place was being renovated until i had already paid. Not very happy.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Christina,Thank you for sharing your thoughts. We are disappointed to hear your stay did not live up to your expectations. Rest assured, we will work on improving any and all communication regarding our renovations moving forward. We hope to have the opportunity to provide you with a better stay in the future.

10/10 優異

Gary

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Even with construction going on, everything was great.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Gary,Thank you for staying with us at Candlewood Suites Fort Myers-Sanibel Gateway. It was a pleasure hosting you, and we appreciate your patience as we rebuild our wonderful building. We hope you join us again when we are fully restored to get the full experience of what we have to offer.

10/10 優異

Kelli

讚好:整潔度、職員與服務和住宿狀況
Exceeded my expectations. Great staff, clean safe and comfortable. All you need! Free laundry. No bugs. Pets are welcome!
於 2024 年 4 月住了 10 晚
General Manager 於 2024年4月16日的回應
Dear Kelli,Learning that we exceeded your expectations has made our day! From our hospitable team and comfortable accommodations to our high standards of cleanliness and pet-friendly atmosphere, we're excited that you had a great time with us. Thank you for your kind review and perfect rating, and we hope you return soon!

6/10 一般

Vivian

讚好:職員與服務和設施服務
the room smelled like food
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Vivian,Thank you for choosing to stay with us and for providing your review. We are disappointed to hear that you experienced an odor that impacted the enjoyment of your visit. Your feedback is valuable and we will certainly share your concerns with the housekeeping team. We hope to have the opportunity to welcome you back in the future to change your perceptions.

8/10 不錯

Dan Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet comfortable stay. Really enjoyed the pool.
於 2024 年 4 月住了 6 晚
General Manager 於 2024年4月16日的回應
Dear Dan,Thank you so much for the review. We're pleased you enjoyed your comfortable stay, and we hope you will join us again soon.

10/10 優異

Angie

於 2024 年 3 月住了 1 晚

10/10 優異

Kelli

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
As someone using Candlewood Suites as a long term option in a transitional time, I am quite impressed. I needed a place that would take my 2 dogs and provide a comfortable and safe place to stay while looking for permanent residency. Although It’s recovering from the hurricane you don’t feel it. It’s clean, quiet and I feel very safe. I feel like I’m the only one here 😂 I have a kitchenette, comfortable bed and great space. Free laundry and housekeeping every 5 days. All the staff are so nice and accommodating. So close to the beaches and all shopping. It’s not the Hilton, but for the great price and value…. It’s fantastic!!
於 2024 年 3 月住了 7 晚
General Manager 於 2024年4月7日的回應
Dear Kelli,Thank you for taking the time to leave us your feedback. From our comfortable, pet-friendly accommodations to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay!

10/10 優異

taylor-rae (fort myers)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

David N

讚好:整潔度、職員與服務和住宿狀況
Property is very clean and quiet. Near everything and staff was very friendly and helpful.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月28日的回應
Dear David,Thank you for your review of Candlewood Suites Fort Myers-Sanibel Gateway. We're delighted you enjoyed our peaceful, immaculate accommodations, convenient location, and friendly team. It would be a pleasure to welcome you back soon!

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
My wife and I have stayed here 3 times and have never been disappointed. The rooms are apartment like ,a small kitchen. Always clean.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日的回應
Dear David,We're proud to include you among our returning guests. It's great to know that our comfortable, well-appointed rooms continue to impress you. The next time you're in town, please come see us again at Candlewood Suites Fort Myers-Sanibel Gateway!

6/10 一般

Stacy

家人同遊
不滿:整潔度、設施服務和住宿狀況
The tub was dirty with sand on arrival - since we only spent a single night we didn’t see a need to make a big deal of it. The card key system seemed broken and took a few minutes every time we tried entering our room. The property was located adjacent to a high school, and wasn’t walkable to anything significant for our family. I’d likely explore other lodging options in the future.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日的回應
Dear Stacy,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual flawless operations, and we apologize if this took away from your overall experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

6/10 一般

Linda

寵物同遊
讚好:整潔度、職員與服務和設施服務
The room has been recently redone. However the door sweep drags when entering. The lobby is not ginished, and they have 2 large air freshners with heavy overbaring scents. I nearly canceled due to allergies to scents. But the room was ok.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月17日的回應
Dear Linda,Guest satisfaction is important to us, so we're happy to hear our comfortable rooms added to your experience. However, we apologize for any disappointment with the lobby. We're continuing to recover from Hurricane Ian, and we appreciate your patience. If you're in the area again, we hope you'll come back to see us.

10/10 優異

Osvaldo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient and clean!
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月12日的回應
Dear Osvaldo,Thank you so much for taking the time to share your thoughts with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 優異

dana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Janelle was great checking in and following up
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月4日的回應
Dear Dana,Thank you for your great review. At Candlewood Suites Fort Myers-Sanibel Gateway, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Janelle to give her the recognition that she deserves. It was a pleasure having you here, and we hope you return soon!

8/10 不錯

Kathy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

4/10 欠佳

Nagy

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
Not worth $200 a night at all go somewhere else
I understand the place way hit by the hurricane a year ago but the hotel it self need a mayor upgrade, it feels like a senior citizen facility very old and super outdated, also the maintenance need to be better , faucet leaks , and small sinks , miss matching furniture and old , ac is at living area and a fan to pass air to the bedroom, so wired if you turn the ac out the bedroom have only that fan access and it make noise, if you unplug the fan than the room so hot you can’t sleep , so outdated this is like from the 1970 hotels not 2024 , staff was super nice but hotel is not
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月15日的回應
Dear Nagy,We appreciate your feedback, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about the age and appearance of the property. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 優異

Jillian

於 2024 年 2 月住了 1 晚

6/10 一般

Lucy

讚好:整潔度和職員與服務
於 2024 年 2 月住了 1 晚

2/10 很差

tammi

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
First room smelled like cat urine and mildew, mattress severly stained, main level under renovation, changed rooms and smelled better but the keypad on door didn’t work and then had to slam the door really hard to get the door to close.
於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月5日的回應
Dear Tammi,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We are better than this, so we hope to have another opportunity to welcome you back and impress you with our improvements.

4/10 欠佳

Mary

伴侶同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
Heavy construction qhich we were warned about but also no hand soap, no tv, very few towels...just not good.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月2日的回應
Dear Mary, Thank you for choosing our hotel, and we sincerely apologize for the inconvenience you experienced during your stay. We're working on addressing the construction-related challenges and ensuring our guests have a comfortable experience. Your feedback regarding the amenities has been noted, and we'll take immediate steps to rectify these issues. We appreciate your understanding, and if your travels bring you back to the area, we'd love the opportunity to provide a more positive experience.

8/10 不錯

Brenda

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Staff were very friendly. It's a no frills establishment, but clean and met our needs.
於 2024 年 1 月住了 8 晚
General Manager 於 2024年1月30日的回應
Dear Brenda,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. It was truly a pleasure having you here, and we hope to see you again in the future for another visit!

10/10 優異

Judith

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 7 晚

10/10 優異

Joseph

伴侶同遊
讚好:設施服務和住宿狀況
The room is very nice value for the money and the front desk staff was wonderful.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月25日的回應
Dear Joseph,Thank you for your positive feedback. We're delighted you found great value in our accommodations and experienced wonderful service from our team members. At Candlewood Suites Fort Myers-Sanibel Gateway, we aim to ensure every guest feels welcome and well cared for, and we eagerly await your next visit.

10/10 優異

Jentinia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月22日的回應
Dear Jentinia,We can’t thank you enough for staying at Candlewood Suites Fort Myers-Sanibel Gateway, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 優異

Theodore

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般

Ronald

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

Antione

於 2023 年 12 月住了 8 晚

10/10 優異

Terry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel, quiet, clean, comfortable and being remodeled from the hurricane.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月11日的回應
Dear Terry,Thank you so much for choosing to stay with us at Candlewood Suites Fort Myers-Sanibel Gateway. Our goal is to provide every guest with clean, comfortable accommodations, and we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 優異

lashunda

家人同遊
讚好:住宿狀況和客房舒適度
My Experience was very excellent and The front desk lady in the Am was so polite and she went above and beyond to make sure I was comfortable due to the situation that accrue at checking in to my room. The housekeeping Supervisor was awesome as well she went above and beyond to fix the issue and I’m so thankful for those to lady’s.
於 2023 年 12 月住了 2 晚
General Manager 於 2023年12月11日的回應
Dear Lashunda,Many thanks for taking the time to share your experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was a pleasure having you here, and we hope to welcome you back soon!

10/10 優異

Terry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean, quiet, very comfortable, good location, very nice.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月11日的回應
Dear Terry,From our clean, comfortable accommodations to our prime location, we're happy to know that you enjoyed everything about our visit. Thank you, and we hope to see you again soon.

2/10 很差

Joel

6/10 一般

Steven

讚好:職員與服務
於 2023 年 11 月住了 8 晚

10/10 優異

Terry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good, clean and comfortable .
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月5日的回應
Dear Terry,Thank you for choosing Candlewood Suites Fort Myers-Sanibel Gateway for your recent visit to the area. We are happy to know that you fully enjoyed your stay and appreciated our clean and comfortable accommodations. It was a pleasure hosting you, and we hope to see you again soon!

8/10 不錯

Brianna

讚好:整潔度、職員與服務和住宿狀況
Staff was very friendly and helpful
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月5日的回應
Dear Brianna,Thank you for your kind words! We're pleased that our team was friendly and helpful during your visit. We hope to have the pleasure of serving you again soon at Candlewood Suites Fort Myers-Sanibel Gateway.

8/10 不錯

Sean

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Stacy

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful property! Clean and comfortable, yes a little construction from Ian but it did not disturb my stay. Only reason 4 instead of 5 stars is the pool location, only one corner is in the sun for a few hours mid morning. Then it is in the shade ….
於 2023 年 11 月住了 4 晚
General Manager 於 2023年12月5日的回應
Dear Stacy,Thank you for your excellent feedback! We're thrilled you found our property beautiful, clean, and comfortable. We understand your comments regarding the pool's sunlight availability and appreciate your honesty. It's insights like these that help us strive for perfection. Despite the minor inconvenience, we're glad the construction did not impact your overall experience. We look forward to welcoming you back to Candlewood Suites Fort Myers-Sanibel Gateway.

10/10 優異

Terry

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and good location.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月5日的回應
Dear Terry,We're delighted by your excellent review of Candlewood Suites Fort Myers-Sanibel Gateway! Our team is proud our convenient location and pleasant accommodations made your stay wonderful. Many thanks for your kind praise, and we hope you'll come back!