THE WORST. Pictures seemed like the room was nice plus enhanced cleaning. Never heard of this place. But, FIRST, we get there and we’re advised that the ELEVATOR is broken BUT THEY ARE OFFERING CANCELLATIONS. I told the staff that it was close to 8pm and we’ll have to find somewhere last minute. I didn’t want to cancel before I found somewhere else which she said was fine. THEN, the room I booked was also unavailable but she’ll move me to the second floor so I didn’t have to walk flights of stairs as if that was a favor to me. I said if I can’t get anywhere else I have no choice but to stay. She said fine so I checked in with the understanding that I COULD STILL CANCEL if I found somewhere else.
Found another room and went and told the staff who said Expedia would refund me and it was approved. The next day the RUDE MANAGER denied it and said I checked out at 11:18am the next morning which was A LIE because I was on a catamaran by 10am. No refund because it was next day check out. So, who checked me out? No answer. UNBELIEVABLE and the manager has a NASTY ATTITUDE.
THE PROPERTY: The staircase we walked up was stuck with FILTHY carpet. The staircase was located next to an exit, which leads out to the Gazebo, that is next to the back parking lot that is DARK and not well lit AT ALL. The exit next to the staircase which we had to take had no secured/key access entry which is an extreme safety issue with it being dark and unattended.