2/10 很差
Mikialen
家人同遊
2025 年 12 月 7 日
不滿：整潔度、設施服務和住宿狀況
Unprofessional Management and No Housekeeping for a Week
We stayed here for almost a week and never received housekeeping even once. No vacuuming, no fresh sheets, nothing. When we finally asked, the front desk told us to come downstairs and get a vacuum so we could clean the room ourselves. That is not acceptable for any hotel.
The afternoon manager made the situation worse. Instead of addressing the problem, she came to our room and repeatedly questioned us about why we were making a complaint. She tried to shift responsibility, even though the issue was clearly with the management, NOT the housekeeper. The housekeeper was kind the problem was how management handled everything.
They later tried to close our complaint with corporate as if we were satisfied, even though nothing was resolved.
Very unprofessional management and one of the worst hotel experiences we’ve had. I do not recommend this property.
Mikialen
於 2025 年 12 月住了 3 晚
