Fernelmont Franc-Waret Castle Hotels

"Staff very friendly and helpful. Easy to walk to everything and the area of Dinant is amazing. Casino next door not such a great look. "

"Room was small, lots of space taken up with an inexplicably large desk. River view was actually view of the road and car park then the river. Expensive for what it was."

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"All great including breakfast "

"Lovely location."

"There’s a casino inside "

"Very nice room, close to the city center. Breakfast was more than ok! Friendly staff!!"

"Room was ok, not the greatest. "

"Service and amenities have gone down overall. The hotel has made significant cuts in the service, room goods available, heating and breakfast which has been noticed straight away. Very disappointed in the hotel overall!"