Braintree Freeport Outlet Village Hotels

"fter"

"The drawer holding the safe was broken and nearly fell on my foot. When I reported it the receptionist’s first comment was ‘are you ok?’ That drawer and one in the desk were replaced very quickly. Easy access to airport, no need for bus/taxi etc"

"I stay here most weeks for work and always made to feel at home and comfortable in the room booked Staff are always helpful"

"I’ve stayed at this hotel several times now and I would normally rather it excellent ⭐️ ⭐️ ⭐️⭐️⭐️but this stay the room was not up to scratch, the toilet flush was broken and kept me awake"

"Large spacious family room. Had all amenities. Powerful and hot shower room in need of modernisation. Sink broken and shower chipped and cracked. Towels clean but stained . Exterior looking rather shabby and dated as was the room. . No sound proofing of room, could hear neighbours alarms sounding off at 2.30am . Worst off all, there was drilling occurring at 4am in the neighbouring kitchen, which is really unacceptable, otherwise would have given a better score ."

"The spa and hotel operate as separate businesses, which means charges cannot be added to the hotel room bill. Unfortunately, this was not explained to us at check-in. While at the spa, we ordered a few drinks and I did not have my card with me. Instead of offering a convenient solution, the staff advised me to get changed, return to my room to collect my card, and then come back to settle the bill. It was an extremely disappointing and inconvenient experience."

"The hotel was lovely and great to stay at tge shuttle bus was brilliant and on time. We'll done all."

"I find the plsce vlean"

"Breakfast was great "