Freshwater Hotel with Pool

"Great stay, great location"

"Very disappointing experience. What you see advertised is absolutely not what you get. The hotel claims to offer facilities and services that simply do not exist. There was no restaurant or bar available during our stay — we were actually told to go next door if we wanted food or drinks. The entire place felt neglected and abandoned. From the moment you walk into reception, you can immediately sense there is no atmosphere or life in the hotel. The rooms were dusty and poorly maintained to the point we almost left the very same night. It’s a real shame because the property itself could have potential, yet even the swimming pool was covered with a tent and looked completely unused. The only positive part of our stay was the staff, who were polite and tried their best despite clearly working with very little support. Sadly, I would not return and would not recommend this hotel to anyone expecting the experience shown in the advertisements"

"Loved the breakfast buffet and coffee bar. Staff were very friendly and helpful."

"Beautiful property with the best ocean view, in a classic old building. The room was spacious and clean. Staff were helpful and courteous. It is on a hill above Bournemouth, so accessing the town means walking up and down a steep hill. This was not a problem for us, but something to consider if you have mobility issues."

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"Very good breakfast and convenient parking."

"Great location, parking onsite is chargeable but discounted for guests, spa is changeable but again discounted for guests. A piol and gym is free to use. Our room was great and the staff wete brilliant. Breakfast was very good and great variety. We also ate an evening meal here one night and that too was excellent. "

"Awesome facilities. Staff is very kind. "

"Convenient for the city. Bathroom toilet seat dirty on our arrival . Breakfast cold, waitress kindly agreed to heat it up in the microwave and it it was returned with along black hair on it"