Phoenix GCU Arena Hotels

"We were very happy with our stay. Pillows could be a little better but we didn’t say anything…. Overall we were fine. A lot of homeless around the block but didn’t experience "

"One star for overall experience. It could be 0 if it weren’t for the staff We stayed in the North Pointe Tower and it felt like a forgotten time capsule. Elevator out of service, broken TV that never got fixed, missing tiles, torn canopy, and cleanliness that felt optional. I can understand old and outdated, but dirty is a choice. Walking the property was eerie. There are restaurant spaces that look completely abandoned, dark and empty in a sad, unsettling way. Exposed cables, worn surfaces, and overall disrepair make it feel like no one is maintaining this place. The only redeeming part is the waterpark. That’s where things feel alive, and the staff at Slim Pickins were great. Even then, the bathrooms could use renovation. Shoutout to Aggie at the lobby bar and Dick at the bell desk, both fantastic. But overall, this property should not be open in this condition. Renovations are understandable. Neglect is not. Pick another place!"

"Was very nice, clean and comfortable. Staff was very, fast friendly and helpful. "

"Room was ok but prettybaaic. Room wasnot very large and there was no place that put luggage. The shocking thing upon checkout was being told we were assessed a $39 "Rise Experience" fee! For what??? "

"The space was great! Nice big hotel room. The only problems were: pool didn’t look clean and safe, there were a lot of shady people after dark at the property, two roaches came out of the kitchen sink, some of the light switches did not work. "

"Horrible Service. Called front desk repeatedly, no one ever answered. Arrived at hotel around 3AM, to find out, the hotel doesnt allow check-ins after 12AM. Never talked to anyone. Had to book another stay somewhere else for the weekend."

"Parking was secure, need a key card to get in. The bed was hard as a rock and thats how I like it. The TV size was great but the remote did not work. Turns out the remote was locked and couldn’t be corrected during stay. The room is huge and really needs a love seat, a couple of chairs or a dining set. Currently the only chair, singular, is a cheap stackable that is very uncomfortable but makes a great A/C deflector since the one on the unit is missing. The room has a unique smell, likely the result of existing for 50+ years and the days when people smoked in the rooms. Would stay here again."

"Terrible, drugs, drugs "

"Just average at best"