2/10 糟糕
Nancy
团体旅客
2025 年 11 月 24 日
不满意：住宿条件和设施
No light on in hotel on arrival, front door locked, rang bell no answer, phoned hotel straight to answer machine, read note hanging off the front door deliveries to side of building, side door open nobody around went through several doors shouting hello but nobody answered went through private door and got someone who got the key for room. 83 year old lady had to then walk up four flights stairs room in the attic was family room. Went into room and put kettle on as room was cold. I went to get an extra heater back to the private area as nobody was around. I found the lady before I could ask her anything a man rudely shouted what was I doing in this private area I told him I had shouted hello to get a heater but nobody answered. He told me if I needed help I should have rung a bell that I had not noticed was there. He told me he would bring an extra heater up. There was a cold continental breakfast laid out on the table for Saturday. The next morning while we were eating our continental breakfast there was a knock at the door and a lady asked if everything was ok and I said yes not realising what she actually meant was do we want the room cleaned. When we arrived back at the hotel on the Saturday the room was not cleaned and there was no breakfast in the room. At 9am the Sunday morning I went to see if we could get a breakfast she asked if everything ok we told her we were not happy with hotel travelled a lot and this hotel was not comfortable, inviting good repair
Nancy
2025 年 11 月入住 2 晚
