Huntly Glendronach Distillery Hotels

"Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers"

"Really nice hotel with ample parking and lovely staff. Manager was great too"

" Karolynn and Chris were very friendly and made us feel welcome. Our room was very comfortable and well equipped. The WiFi was the best I've ever had in a hotel, which was surprising given it's rural location. The breakfast was very good and there was a wide choice. We will use Disblair House again the next time we visit Aberdeen. Malcolm and June "

"Room was spotless warm plenty of towels and hot water"

"The room was clean and well prepared. Good shower pressure & no mould in the shower tray. Staff were friendly and attentive. Breakfast was excellent. Overall good value for money and I would stay again."

"Fantastic stay in the Willow lodge. Very clean with all the amenities required. Food excellent as always and staff first class. I will be back soon. "

"Excellent food both for dinner and breakfast. All fresh and cooked/made on site to order. Well stocked bar at very reasonable prices."

"Stunning location - well equipped with everything you could possibly need."

"Breakfast was nice and the staff were very attentive"