海灘/海景
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薩赫棕櫚西爾肯酒店的評價

4 out of 5
薩赫棕櫚西爾肯酒店
Calle León y Castillo, 329, Las Palmas de Gran Canaria

評價

8.4

很好

10 分評分，優異；233 則評價中有 105 則" "
8 分評分，不錯；233 則評價中有 79 則" "
6 分評分，一般；233 則評價中有 33 則" "
4 分評分，欠佳；233 則評價中有 10 則" "
2 分評分，很差；233 則評價中有 6 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Vincenzo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ottima colazione, stanze piccole
於 2024 年 4 月住了 4 晚

8/10 不錯

JOSE MANUEL PAZ

伴侶同遊
讚好：整潔度和職員與服務
El colchón y las almohadas muy blandos y poca iluminación en la habitación y en las instalaciones, personal muy amable, limpio, desayuno justito pero bueno, alojamiento pasable
於 2024 年 5 月住了 1 晚

10/10 優異

Andzej

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel, nice design, super friendly staff. We came on the business trip, I was very happy with the hotel’s internet connection, possibility to work there without a connection worry. Only one down side, very noisy day and night as it is next to the busy road, no soundproofing.
於 2024 年 4 月住了 4 晚

8/10 不錯

Leonardo

於 2024 年 3 月住了 6 晚

10/10 優異

Sonia Maria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cómodo, muy bien equipado, limpio, muy bien comunicado. Trato de su personal excelente
於 2024 年 2 月住了 2 晚
AA 於 2024年3月20日的回應
Estimada Sonia,muchas gracias por sus comentarios a cerca de su estancia en el Hotel Silken Saaj. Estamos encantados de que haya tenido una agradable estancia en Gran Canaria.Un saludo,Aitor A.

6/10 一般

Leif

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 8 晚
AA 於 2024年3月20日的回應
Dear Leif,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.

6/10 一般

Vibecke

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
AA 於 2024年3月20日的回應
Dear Vibecke,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.

6/10 一般

Claus (Ølstykke)

伴侶同遊
讚好：整潔度和職員與服務
Hotellet ligger tæt på strand,( udsigten er fantastisk). Tæt på attraktioner, Personalet er søde, og hjælpsomme,så det er et plus. Morgenmaden er mangelfuld, ikke ret meget udvalg. Der er meget lydt, ikke fedt når der er en stor vej tæt på. Poolen 2x2 meter. Hotellet virker som om man havde ambitioner om at bygge et 5 stjernet, men løb tør for penge. Vi havde et pragtfuldt ophold, så værrer er det heller ikke.😊
於 2024 年 2 月住了 4 晚
AA 於 2024年3月20日的回應
Kære Claus,tak fordi du deler din feedback om dit ophold på Silken Saaj Hotel. Vi er rigtig glade for, at du havde et godt ophold på Gran Canaria.Med venlig hilsenAitor A.

6/10 一般

Fride

讚好：職員與服務
不滿：住宿狀況
於 2024 年 1 月住了 10 晚
AA 於 2024年3月20日的回應
Dear Fride,thank you for sharing your feedback score about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.

10/10 優異

Linda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Hotel
Nice hotel. Room comfortable and well equiped. About 2 mile walk into historic centre and a mile to beach area. If using public transport some buses stop close to the hotel. Global runa relaly good island bus service Hotel has nice rooftop area but pool is a plunge pool not a full swimming pool
於 2024 年 1 月住了 7 晚
AA 於 2024年3月20日的回應
Dear Linda,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable stay
Spent a few days at the hotel, it's close to all the sights with lots to see and do in the area. Easy check in and out, staff were helpful.
於 2024 年 1 月住了 4 晚
AA 於 2024年3月20日的回應
Dear Michael,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.

6/10 一般

DOUGLAS

讚好：客房舒適度
Mini Hotel scam
Arrived at the hotel about 2hrs early, so our room was not ready . OK . So thought we would put luggage in a luggage room . The receptionist then said we do have a room ready but you have to pay 12 euro if you want it . We did pay this as time saved on holiday is a good thing . We booked this hotel last year and it was a very nice room ....This room this time was smaller , a bit noisy as the gym was just above us , we were in this room for 7 nights but didn't want to complain. MY POINT IS THAT THERE WAS A ROOM READY, AS WE WERE IN IT AND FOR 7 NIGHTS, BUT WE WERE CHARGED 12 EUROS EXTRA FOR THIS ROOM. WHY? IT WAS NOT AS GOOD AS THE ROOM WE HAD LAST YEAR. Anyway we had a fantastic holiday but will not be staying at this hotel again ...Principle . We were charged for a room that was ready .
於 2024 年 1 月住了 7 晚
AA 於 2024年3月20日的回應
Dear Douglas,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.About the 12.00 extra to get in into your room earlier, it is called an "Early Check In", and it is does not matter if the room is ready to go or not. Everybody, who wants to check in much earlier than the Check In time has to pay it.Regards,Aitor A.

8/10 不錯

ANNE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel with view to beach.
Enjoyed the Silken Saaj in Las Palmas. The staff are its biggest asset. Thank you to all. Good location and close to local restaurants, shops and bus stops.
於 2024 年 1 月住了 2 晚
AA 於 2024年3月20日的回應
Dear Anne,thank you for sharing your feedback about your stay at Silken Saaj Hotel. We are really glad that you had a good stay in Gran Canaria.Regards,Aitor A.Reception Team.

6/10 一般

Arash

不滿：整潔度
Disappointing Experience - Noisy Location
I recently stayed at this hotel, and unfortunately, my experience left much to be desired. Here's a breakdown of my disappointing stay: Location: 2/5 The hotel is situated on a noisy street, which significantly impacted the overall comfort of my stay. The constant street noise made it challenging to relax, especially during the night. If you're sensitive to noise, I would recommend looking for alternative accommodations. Customer Service: 1/5 The level of customer service provided by the staff fell short of expectations. From the moment of check-in to various interactions throughout my stay, I found the staff to be unresponsive and unaccommodating. It's disheartening when the service does not match the hospitality one would expect from a hotel. Amenities - Pool Access: 2/5 One of the reasons I chose this hotel was the promise of a pool, which, unfortunately, turned out to be inaccessible during my stay. The staff did not provide any clear explanation or alternative solution, leaving me disappointed and without the amenities I had anticipated enjoying. In conclusion, my stay at [Hotel Name] was not up to the standard I expected. The combination of the noisy location, poor customer service, makes it difficult for me to recommend this hotel to fellow travellers. I hope the management takes these concerns seriously and works towards improving the overall guest experience.
於 2024 年 1 月住了 2 晚
Stay at Silken Saaj 於 2024年1月26日的回應
Good afternoon Arash,Thank you for taking the time to share your experience at Hotel Silken Saaj.My name is Natalia, I have been lucky enough to assist you throughout your stay, from check-in to check-out, which is why I proceed to make comments about it.As you know the advantages of being a VIP customer at Expedia, these are always subject to availability. That is why we offered you the corresponding advantages available during your stay, such as a 20% discount on our terrace or late check out on the day of departure despite not having availability for the date.We hope to host you with us next time.Kind Regards,NataliaHotel Silken Saaj Las Palmas - Front Desk

8/10 不錯

Riitta Kaarina

讚好：整潔度、職員與服務和住宿狀況
Matkailijaa huomioitiin ja palveltiin hymyillen.
於 2024 年 1 月住了 7 晚

8/10 不錯

Raimundo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Aspectos generales
En general es un buen hotel. El aire acondicionado de mi habitación era un poco deficiente y le falta un poquito de mantenimiento en cuanto a la limpieza. En resumen creo que volvería a hospedarme.
於 2024 年 1 月住了 2 晚

6/10 一般

Norbert

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 10 晚

10/10 優異

Alisa Mikhailovna Kurganova

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 6 晚

10/10 優異

Matias Carmelo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 優異

Peter

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lichtsteuerung in mehreren Stufen, Tag, Nacht, Abend. Sehr freundliches Personal und Hilfsbereit. Moderne Zimmer, die sauber sind.
於 2023 年 12 月住了 6 晚

10/10 優異

Dr. Hartwig

讚好：職員與服務和住宿狀況
All
於 2023 年 12 月住了 6 晚

10/10 優異

Fernando (Alcorcon)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel muy moderno con domótica, camas cómodas y habitación funcional. Ubicado junto a la playa y paseo del puerto y a unos 15 minutos andando de la playa de las canteras
於 2023 年 12 月住了 1 晚
aa 於 2023年12月20日的回應
Estimado fernando,muchas gracias por compartir tu experiencia en nuestro hotel en el portal Expedia.Un saludo,Aitor Aguilar.Equipo de recepción.

10/10 優異

Franco

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super Preis Leustung nah am Hafen
於 2023 年 12 月住了 2 晚
aa 於 2023年12月20日的回應
Liebe Franco,Vielen Dank, dass Sie Ihre Erfahrungen in unserem Hotel auf dem Expedia-Portal geteilt haben.Alles Gute,Aitor Aguilar.Empfangsteam.

6/10 一般

Waltraud

伴侶同遊
proximity to the Cruise harbor! Roof top restaurant
於 2023 年 11 月住了 1 晚
aa 於 2023年12月20日的回應
Dear Waltraud,Thank you very much for sharing your experience at our hotel on the Expedia portal.All the best,Aitor Aguilar.Reception team.

8/10 不錯

Teresa Tuulia

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The hotel was close to a noisy highway. There were not any terraces/balconys. Seaview was not nice. Breakfast was the same every morning.
於 2023 年 12 月住了 7 晚
aa 於 2023年12月20日的回應
Dear Teresa,Thank you very much for sharing your experience at our hotel on the Expedia portal.All the best,Aitor Aguilar.Reception team.

6/10 一般

JOHAN

讚好：住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
aa 於 2023年12月20日的回應
Dear Johan,Thank you very much for sharing your experience at our hotel on the Expedia portal.All the best,Aitor Aguilar.Reception team.

2/10 很差

Vicente

於 2023 年 11 月住了 4 晚
aa 於 2023年12月5日的回應
Estimado Vicente,muchas gracias por compartir la valoración de su estancia en el Hotel Silken Saaj, apreciamos mucho el tiempo que nos ha dedicado. Por favor, siéntase libre de expresar en que podríamos mejorar, apreciaríamos mucho ese feedback.Muchas gracias,Aitor Aguilar.Equipo de Recepción.

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度和客房舒適度
Just okay
We were excited about this stay after seeing the great pictures and reviews. However, it turned out just okay and a little disappointing. Pros: - Nice workers - Will hold luggage for you if needed - Breakfast had some variety - Good location if you want to be in the city center Cons: - No hot showers, was only lukewarm or room temp - The queen bed is two twin beds pushed together - Toilet was not fully flushed when we first entered - Mold in the shower - Towels seemed old and were starting to fall apart - There was a sea view but blocked by window shades
於 2023 年 11 月住了 2 晚
aa 於 2023年11月22日的回應
Dear Guest,thank for sharing in EXPEDIA.COM your experience in Hotel Silken Saaj Las Palmas.Regards,AA.Recepction Team.

8/10 不錯

Miriam

於 2023 年 11 月住了 4 晚
aa 於 2023年11月22日的回應
Estimada Miriam,gracias por compartir en Expedia.com tu puntuación respecto a tu experiencia en Hotel Silken Saaj Las Palmas.Un saludo.AA.Equipo de Recpción.

10/10 優異

Veronik

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es un hotel muy bonito y moderno,con vistas increíbles tiene una terraza preciosa,lo único que no me gusto es que tenían cerrada la piscina y pues ninguno de los demás hoteles cierran sus piscinas así que no comprendo este por qué la cierra,sin embargo todo lo demás fue excelente
於 2023 年 11 月住了 4 晚
AA 於 2023年11月11日的回應
Estimada Veronik,muchas gracias por compartir su feedback en el portal Expedia sobre su experiencia en el Hotel Silken Saaj.Un cordial saludo,Aitor Aguilar.Equipo de Recepción.

10/10 優異

Tyler

於 2023 年 10 月住了 3 晚
AA 於 2023年11月8日的回應
Dear Tayler,thank you for sharing your experience at Silken Saaj Hotel with this amazing score!Regards,Aitor A.

10/10 優異

Fernando

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
aa 於 2023年10月27日的回應
Estimado Fernando,muchas gracias por compartir su feedback.Saludos,Aitor A. Recepción Silken Saaj

8/10 不錯

Jan Olav

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
aa 於 2023年10月27日的回應
Dear Olav,thank you so much for sharing your feedback about Hotel Silken Saaj.Regards,Aitor A. Reception Team.

10/10 優異

Matias Carmelo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
aa 於 2023年10月27日的回應
Estimado Carmelo,muchas gracias por compartir su feedback.Saludos,Aitor A. Recepción Silken Saaj

4/10 欠佳

OLAYO JAVIER

商務旅客
讚好：整潔度和住宿狀況
不滿：客房舒適度
La insonorización de las habitaciones que dan a la avenida no es buena . A partir de las 5 am no puedes conciliar el sueño por el ruido del tráfico. Cómo sugerencia que al menos entreguen tapones para los oídos.
於 2023 年 10 月住了 2 晚
AA 於 2023年10月12日的回應
Estimado Sr. Olayo,muchas gracias por compartir su feedback con nosotros, y lamentamos que haya tenido el inconveniente del ruido externo en su habitación durante su estancia, tomaremos notas de sus comentarios para mejorar nuestros servicios de cara al futuro.Muchas gracias por haber elegido Hoteles Silken.Un saludo,Recepción Silken Saaj.

10/10 優異

Matias Carmelo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
AA 於 2023年10月12日的回應
Estimado Matías,muchas gracias por compartir su feedback, nos complace que haya tenido una buena estancia con nosotros.Un saludo,Recepción Silken Saaj.

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
AA 於 2023年10月12日的回應
Estimado David,muchas gracias por compartir su feedback, nos complace saber que tuvo una buena estancia con nosotros.Un saludo,Recepción Silken Saaj.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
청결하고 깔끔
호텔의 청결도, 서비스는 만족 제게 할당된 기본룸의 외부 뷰는 갇혀 있어 밖의 풍경을 못 봄 다른곳으로 이동시 버스를 이용할 경우 버스 정류장 이동이 필요
於 2023 年 9 月住了 6 晚
AA 於 2023年9月28日的回應
Muchas gracias por su colaboración. Un saludo,Silken Saaj Recepcion.

10/10 優異

Dayanna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Het was mooi, personeel was ook aardig en behulpzaam, de kamer was ook mooi
於 2023 年 7 月住了 3 晚
AA 於 2023年9月28日的回應
Hartelijk dank voor uw reactie. Vriendelijke groeten,Silken Saaj Receptie.

6/10 一般

Latisha

不滿：住宿狀況
AA 於 2023年9月28日的回應
Muchas gracias por su colaboración.Saludos cordiales,HOTEL SILKEN SAAJ LAS PALMAS - RECEPCIÓN

10/10 優異

Oscar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The breakfast was really good, the attention from Lili was amazing I really recommended, she was very kind and helpful with some indications about the island. Another good point is the terrace the food was very good👍
於 2023 年 8 月住了 5 晚
AA 於 2023年9月28日的回應
Thank you for your lovely feedback.We will let to our staff know about it.Regards,Silken Saaj Reception.

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This hotel sets the bars high
The best hotel stay I’ve ever had ! :) Breakfast (7-11 AM) is fantastic ( especially the freshly cut Serrano ham and fruits) and they sell the leftovers via “Too good to go” instead of throwing it away. The rooftop lounge is awesome, but unfortunately we only discovered it on our last day there. Everything is digital and all the rooms have their own AC. The beds are comfortable, even though they apparently don’t have Kingsize beds for couples. Our room was a bit dusty at first, but during our stay it was cleaned almost every day. If your Spanish is not good enough for more complex conversations, you can always switch to English as all the service staff speaks it well.
Breakfast
Breakfast
Breakfast
Breakfast
於 2023 年 8 月住了 11 晚
AA 於 2023年9月28日的回應
Dear Robert,Thank you for your lovely comment aboput our hotel, we are really glad that you have had a excellent stay with us.We will let to our staff know about your positive feedback.Regards,Silken Saaj Reception.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Todo perfecto
於 2023 年 8 月住了 1 晚
AA 於 2023年9月28日的回應
Muchas gracias por su colaboración.Saludos cordiales,HOTEL SILKEN SAAJ LAS PALMAS - RECEPCIÓN

8/10 不錯

Sebastian

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Leider zuerst ein schreckliches Zimmer ohne Tageslicht bekommen. Auf Nachfrage wurde uns ein kleineres Zimmer in einem höheren Stockwerk gegeben, das auch heller war. Danke dafür! Leider kein Upgrade wie von Expedia beschrieben
於 2023 年 8 月住了 5 晚
AA 於 2023年9月28日的回應
Vielen Dank für Ihr Feedback.Wir sind sehr zufrieden, dass Sie einen schönen Aufenthalt in unserem Hotel hatten.Grüße,Silliken Saaj-Rezeption.

6/10 一般

Franziska

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
AA 於 2023年9月28日的回應
Muchas gracias por su colaboración.Saludos cordiales,HOTEL SILKEN SAAJ LAS PALMAS - RECEPCIÓN

8/10 不錯

Leonel Velasquez

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buena ubicación relativamente cerca de la playa de las canteras y lugares de interés turístico. Hace falta usar transporte para llegar al centro histórico, pero hay paradas de bus cerca. Lo unico reseñable negativo, sería la luz natural en la habitación. Al dar a un patio interno, no llega casi nada, lo que hace que la habitacion este en penumbra constante.
於 2023 年 7 月住了 6 晚
Guest Relations 於 2023年8月14日的回應
Estimado Leonel Velasquez,Nos complace gratamente escuchar que ha disfrutado de su estancia en el Silken Saaj Las Palmas y que haya destacado la ubicación y conexiones de nuestro hotel.En cuanto a la iluminación, le informamos que se ha optado por un sistema de iluminación sobrio y elegante, enfocado a la relajación y el bienestar tras una larga jornada de trabajo o de ocio. Entendemos su percepción y lamentamos que en su caso no lo hayamos conseguido.Esperamos volver a darle la bienvenida próximamente.Un cordial saludo.Silken Saaj Las Palmas

10/10 優異

Julie Regina Becker

於 2023 年 7 月住了 2 晚
Guest Relations 於 2023年8月14日的回應
Dear Julie Regina,Thank you so much for sharing your experience and helping other travelers get to know us better.Kindest regards.The Silken Saaj Las Palmas team

10/10 優異

Soledad

於 2023 年 6 月住了 2 晚
Guest Relations 於 2023年8月14日的回應
Estimada Soledad,Muchas gracias por su comentario. Estamos encantados de saber que ha disfrutado de su estancia con nosotros.Saludos cordiales,El equipo Silken Saaj Las Palmas

10/10 優異

Juan G.

於 2023 年 5 月住了 4 晚

8/10 不錯

Paula

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 7 晚