Best Western Grapevine hotels

"First of all I just like to say that I was very satisfied with the morning staff.Derrick Winston and Sharol.it was my wife Birthday and our Anniversary they guided to all the nice restaurants and shopping area.it was our first time in Texas. We definitely will come again.but they made us felt welcome. But now on the other hand that night crew not all so pleasant it was kinda Disappointing so me personally u need to evaluate some of the night Crew that's hurting your business.which is sad because you are in a wonderful location "

"My family and I saw multiple bugs (roaches) during our stay. We felt very cautious to leave our luggage and bags opened and on the floor during our visit."

"Very kids friendly , everyone was so nice "

"We love it here! Super nice, and a wonderful staff!"

"I like the art the most at the hotel , the gazebos at the pool area, and the mirror in the room."

"Did not eat breakfast and the bars late dinner was not that great!! But overall it was a pleasant staying at this hotel. "

"Very mixed review. Check in was less than enthusiastic. No information was shared about the property. When you have so much to offer, you should be telling your customers. Appearing to he interested also helps. None of that happened for us. We had ants in our room. Let staff know. Basically they said, okay. No offer to relocate, come in and clean, or give a discount. It would take a lot for me to stay here again."

"This property was an absolute nightmare, I caught the staff doing obscene acts they checked me out because I caught them I would never stay here again and wouldn’t recommend anyone to this place"

"The staff was excellent!!!"