「Unfortunately, our experience during the stay was disappointing. The lady at the reception seemed quite rude and unwelcoming, as there were no greetings or even a simple warm welcome when we arrived. Good customer service really makes a difference, especially for guests staying away from home.
On our second day, we requested partial cleaning or at least a change of towels, but no one came to assist us and there was no follow-up regarding our request. It felt like our concerns were ignored, which...
「Unfortunately, our experience during the stay was disappointing. The lady at the reception seemed quite rude and unwelcoming, as there were no greetings or even a simple warm welcome when we arrived. Good customer service really makes a difference, especially for guests staying away from home.
On our second day, we requested partial cleaning or at least a change of towels, but no one came to assist us and there was no follow-up regarding our request. It felt like our concerns were ignored, which...
Aireen