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河內古代天堂酒店的評價

3 out of 5
河內古代天堂酒店
95 Hang Chieu St., Hoan Kiem Dist., Hanoi

評價

8.2

很好

10 分評分，優異；572 則評價中有 246 則" "
8 分評分，不錯；572 則評價中有 181 則" "
6 分評分，一般；572 則評價中有 92 則" "
4 分評分，欠佳；572 則評價中有 36 則" "
2 分評分，很差；572 則評價中有 17 則" "

8.0/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

7.6/10 

住宿狀況

8.0/10 

環保程度

評價

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
big difference between reality and pictures
There is a very big difference between reality and pictures on the website. The hotel is poorly maintained and the door lock is falling apart. Shower is weak and hard to control its temperature. Staff were quite friendly.
於 2023 年 12 月住了 2 晚
Hanoi Ancient paradise Hotel 於 2023年12月26日的回應
Dear Mr Anonymous,Thank you so much for your Feedback, We would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you,Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 4 晚
Management team 於 2019年7月13日的回應
Dear our valued customers, Thanks so much for leaving us a good review on Hotels.com. We are really appreciated your support. We wish all the best for you and your family.

8/10 不錯

YUTIAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
前台非常的热情
前台很热情，在三十六行街，稍微有些吵
General Manager 於 2016年12月19日的回應
Dear our valued customers, Thanks so much for your fantastic review on Expedia. We are so happy to hear that you had a memorable time in Hanoi. When coming here, the most important thing is to enjoy every single moment in Hanoi. The only disavantage is the outside noise from the street. We are so sorry about this but it is the life style of Hanoi people. It's unexpected issue, so we are looking forward to your understanding. Once again, thanks so much. Regards, Management team

6/10 一般

NAI-CHENG

讚好：職員與服務
算是熱鬧的中心點
基本背包客旅社，入住的二樓房間老舊，跟照片上有所差異，網站上的照片應該是其他樓層的。櫃檯很親切。
General Manager 於 2016年12月25日的回應
Dear our valued customers, Thanks for your valuable feedback, we see our disadvantages. We are sorry that our services werenot reached your demands. We are trying to provide customers better and better service, so your feedback is worthy to look back ourselves. As you know, we have some kinds of room (superior and deluxe room), you might book for the superior one so the room was a little bit different from the one in the picture. We hope to see you again and we are sure to fix our disadvantage and give you a better service. Regards, Management team

8/10 不錯

Hsiao Wen (Taiwan)

讚好：整潔度和職員與服務
Friendly staff and outstanding service!
It's not a big or luxury hotel, but their staffs are very friendly and they help you whatever you need. Ex.: city map, restaurant recommend, laundry service, local tour suggestion and booking, send postcards.... The location is good and good value to stay. I had good experience with them. Highly recommend!

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
noisy丶Air conditioner will automatically power off
Terrible

10/10 優異

Mir-Kevin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pho and omelette for breakfast. Very near everything. Right next to the weekend night market as well. Great staff, great food and great location.
於 2024 年 5 月住了 3 晚

10/10 優異

MELODY MAX

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
It’s a friendly and convenient
於 2024 年 4 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
親切なフロントスタッフ
フロントが二階なので荷物を持って上に上がらないといけないと思いきや、フロントスタッフが一階のソファーに待機しててチェックインの時の荷物運びをしてくれていた。チェックアウトの時も同様。部屋は毎日ルームメイキングしてくれて無料の水も補充してくれてた。朝食も簡易だけど付いていて快適に過ごせた。
於 2024 年 1 月住了 5 晚

8/10 不錯

Jae-jae

伴侶同遊
讚好：職員與服務和住宿狀況
โรงแรมพนักงานบริการต้อนรับดีมาก
於 2024 年 1 月住了 1 晚

10/10 優異

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 優異

Sabine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not many options on the breakfast but the pho and omelett that was served was really good. Nice and clean rooms, but hard to get the right temperature in the shower. Nice staff.
於 2023 年 12 月住了 7 晚

10/10 優異

Jack

讚好：整潔度、職員與服務和住宿狀況
Great choice of place to stay!

8/10 不錯

Karla

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel is a little odd. Be aware that the reception desk is on the second floor with a step staircase to get to it. There is an elevator to get to the guest rooms after climbing that initial set of stairs. But this would have been good information. Luckily there is someone that waits on the ground level to carry up the bags. The staff was very nice and helpful. The hotel location is right in the middle of some shops so it a little hard to see. it's probably 10 feet wide and blends right in to the other shops. The rooms are a little dated, not exactly like the pictures represent. But it was a fine hotel in a good location, close to the main sites. But just some things to be aware of when chosing this hotel.
於 2023 年 11 月住了 2 晚

2/10 很差

chan

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Bad experience . Too dirty and noisy.
於 2023 年 11 月住了 1 晚
Hanoi Ancient Paradise Hotel 於 2023年12月5日的回應
Thank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam. Wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 不錯

Singh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was fine ..but for the 20 steps to climb to reach the reception!
於 2023 年 11 月住了 2 晚
Hanoi Ancient Paradise Hotel 於 2023年11月9日的回應
Dear Mr Singh,Thank you so much ! We do hope to welcome you again in our Hotel. Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 一般

Adnan

多人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚

10/10 優異

Miu

讚好：整潔度、職員與服務、設施服務和住宿狀況
ホテルの方にとても良くしていただきました。 ありがとうございました。
Hanoi Ancient paradise Hotel 於 2023年8月30日的回應
Dear Ms Miu,Thank you so much ! We do hope to welcome you again in our Hotel.Best wishes to you.

4/10 欠佳

Ke Xian

多人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Overall environment is bad, the blanket is thin, window have no curtain, very bright in the morning.
於 2023 年 8 月住了 1 晚
Hanoi Ancient paradise Hotel 於 2023年8月22日的回應
Dear Ke Xian Khoo, Thank you so much for your Feedback, we would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

6/10 一般

Marina

家人同遊
讚好：整潔度和職員與服務
The staff are really lovely and accommodating. We arrived around 3.30pm and our room wasn’t ready yet, and we had to wait another 15-20mon. The TV wasn’t working, and the bottles in the fridge (even though there was no sign) was chargeable so we got told after we used it. There’s no fly screen in the bathroom. However there was chicken pho for breakfast which was really nice.
於 2023 年 8 月住了 1 晚
Hanoi Ancient paradise Hotel 於 2023年8月14日的回應
Dear Ms Marina,Thank you so much for your Feedback, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

4/10 欠佳

Diem

不滿：整潔度和住宿狀況
Small room, noisy
於 2023 年 8 月住了 2 晚
Hanoi Ancient paradise Hotel 於 2023年8月14日的回應
Dear Mr DiemThank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Night Market and Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam.Wishing all the best to you and your Family

6/10 一般

Kim

家人同遊
讚好：職員與服務
不滿：住宿狀況
The hotel did not live up to the pictures online. We just needed a last minute cheap hotel for 7 hours. The staff was helpful.
於 2023 年 6 月住了 1 晚
Hanoi Ancient paradise Hotel 於 2023年6月26日的回應
Dear Kim,Thank you so much for spending the time to share your comment on Expedia.We are so thankful for your votingWe do hope to have once more chance to welcome you in hotelBest regards,Hanoi Ancient paradise Hotel Team.

4/10 欠佳

Alexander

讚好：整潔度和客房舒適度
不滿：住宿狀況
Ok overall, wouldn't return again
Hotel bears little resemblance to the photos online. Hotel closes doors early at night so have to ring bell, which is fine but was treated as if we did something wrong when returning. Was only 10.30 and around midnight on 2 nights. Otherwise we had a good experience but these are things to consider if looking to book. Very good location in old quarter near a lot of attractions. Breakfast was nice but small options- eggs or noodle soup. Rooms despite being bit worn had all essentials and was very clean
於 2023 年 4 月住了 3 晚
Hanoi Ancient Paradise Hotel Team. 於 2023年5月3日的回應
Dear Mr Alexander Hill,Thank you for your sharing comment. On behalf of all the Staff, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you, Best regards, Hanoi Ancient Paradise HotelTeam

10/10 優異

Tam

讚好：職員與服務和住宿狀況
Staffs are very friendly and helpful, would be back in the near future.
於 2023 年 4 月住了 3 晚
Hanoi Ancient Paradise Hotel Team. 於 2023年4月25日的回應
Dear Mr Minh Tam Nguyen,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 優異

YASUHIDE

讚好：職員與服務、設施服務和住宿狀況
旧市街の中にあって、飲食店やマッサージ屋さんがたくさんあり、夜遅くまで営業しているので、とても楽しめました。 ホーチミン廟やホアンキエム湖等の主要な観光エリアにも少々ありますが徒歩で行ける範囲で、楽しむことができました。 日本語は通じませんが、ゆっくり英語で話をしてくださるので、十分なコミュニケーションを図ることができました。
於 2023 年 4 月住了 6 晚
Hanoi Ancient Paradise Hotel Team. 於 2023年4月23日的回應
Dear Mr Yasuhide,,Thank you so much for such a fabulous words. We are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
Great Host(s), Location, and Value!
We loved our stay here! Mr. Ryan was a fantastic host. Either able to support you, or direct you if he can't. We have been on the road for the last month and Mr.Ryan is still one of the only hosts to reach out to us first, introduce himself, and offer support. While the rooms could use a deeper clean, it was a great price, and a great location if you want a taste of the old town- and breakfast was delicious! *One small tip: if you're paying for a driver to pick you up, ensure the "waiting fee" is accurate This was the first hotel of our vacation, and we thought it fit Hanoi's charm perfectly.
於 2023 年 1 月住了 2 晚
Hanoi Ancient Paradise Hotel Team. 於 2023年2月17日的回應
Dear Anonymous,Thank you so much ! we do hope to welcome you again in our Hotel.Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Stay!
I loved it here so much on my first visit that I booked it again. The rooms are lovely, just like in the photos. The room was clean and well prepared for my arrival. The location is very central and in close walking distance to everything in Old Quarter. The service was phenomenal! All the staff were extremely friendly and helpful. There’s an elevator which makes it easy to get to your room. And the breakfast was a nice bonus. All for a highly affordable price. Great hotel!
於 2023 年 2 月住了 2 晚
Ms Penny 於 2023年2月16日的回應
Dear James,Thank you for sharing your Comment,We are so thankful for your voting, we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel!
Everything about this hotel was perfect for me. The room was clean and looked modern and stylish, the bathroom was clean and modern as well. The service was outstanding! There’s even a breakfast from 7-9am. That was a nice surprise. The location is centrally located. Also, the price was outstanding. I 100% recommend
於 2023 年 2 月住了 1 晚
Ms Linda Nguyen 於 2023年2月7日的回應
Thank you so much for your Excellent, SirYou are so sweet, we are so happy to be known you had great time stayed with uswe do hope you will have brilliant in Hanoi of Vietnam.Wishing all the best to you and See you again,Best regards,Ms Linda Nguyen and Team

10/10 優異

peter

於 2023 年 1 月住了 3 晚
Hanoi Ancient Paradise Hotel Team. 於 2023年3月8日的回應
Dear Mr Peter,We are so thankful for your voting. We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 優異

Samantha

於 2022 年 12 月住了 1 晚
Hanoi Ancient Paradise Hotel 於 2023年11月9日的回應
Dear Samantha,We are so thankful for your voting! We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 不錯

mai

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Located perfect for weekend night market and convenient for food. Reception name miss Dào very polite, she the one make our staying was very pleasant.
Hanoi Ancient Paradise Hotel Team. 於 2023年1月5日的回應
Dear Mrs Mai,Thank you so much ! We do hope to welcome you again in our Hotel.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 優異

Kansala

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The service is 20 out of 10! They treated us like a family and gave the best support like 5 star hotel. The location is close to local food stalls. Their breakfast was brilliant. They offer airport transfer with extra charges. The price was good. The room was clean. What can be improved is the water pressure on the 6th floor and the temperature. The shower didn't work that well and the water was either cold or too hot. Overall my family and I loved the service there. ❤❤❤❤❤❤
Hanoi Ancient Paradise Hotel Team. 於 2022年12月30日的回應
Dear Kansala,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel in the next visit to Hanoi of Vietnam. Take care and wishing all the best to you and your Family.

8/10 不錯

Kiem duc

讚好：整潔度、職員與服務、設施服務和住宿狀況
In ancient city so convenient walking around easily… grab, be and gojek available as cars or motorbike. Street vendors everywhere around and street easting places as locals and authentic VN food.. Most are on streets if you want to try… Restaurants a little bit farway.. walking close to Ho Hoan Kiemm lake and city tour sightseeing bus as EV tour …
於 2022 年 12 月住了 1 晚
Hanoi Ancient Paradise Hotel Team. 於 2022年12月12日的回應
Dear Mr Pham Duc Kiem,Thank you so much ! we do hope to welcome you again in our HotelTake care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 優異

Arturo Fridolino

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nicest Hotel Staff and Comfortable Stay
We had an amazing time in Hanoi. The hotel staff members were the nicest I have ever met; they made us feel at home as soon as we arrived. They gave us amazing dining recommendations and great tips for the excursions, even if we had booked them with a different agency. The room and shower were spotless, quiet, and cozy. The beds were comfortable. The location at the heart of the night market was great. The provided warm breakfast was pretty good, especially the ripe bananas and the warm pho. Overall would strongly recommend: this is a comfortable hotel with staff that will go above and beyond to make you feel at home.
於 2022 年 12 月住了 1 晚
Ms Linda Nguyen 於 2022年12月8日的回應
Dear Arturo Fridolino,Thank you so much for such a fabulous words, we are so happy to read your CommentIt is a big gift for us to try our best in each dayWe love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 一般

Shazia

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 11 月住了 2 晚
Hanoi Ancient Paradise Hotel Team. 於 2022年12月9日的回應
Dear Ms Shazia,Thank you for choosing stay with us!We are so thankful for your voting. we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

4/10 欠佳

Hidetaka

讚好：職員與服務
不滿：設施服務和住宿狀況
朝食はフォーとパンとジャムとバナナぐらいしかない。タンパク質はフォーの鶏肉だけ。野菜はフォーの野菜だけ。交通の激しい道路に面しておりクラクションがうるさく、耳栓なしでは寝れない。洗面台の排水が悪すぎて、一時間経っても全部流れきれないぐらいだった。他の部分は普通のホテルと同じポテンシャル。
於 2022 年 11 月住了 2 晚
Ms Linda Nguyen 於 2022年12月8日的回應
Dear Hidetaka,Thank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Night Market and Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam.Wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 不錯

Kristina

於 2022 年 11 月住了 1 晚
Ms Linda Nguyen 於 2022年12月8日的回應
Thank you so much ! we do hope to welcome you again in our HotelBest wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 一般

James

讚好：職員與服務
不滿：設施服務
Like most places in Old Quarter it is at the center of attractions. The staff are friendly and do their best to assist you with your needs. It's a cozy place and noise will echo.
Ms Linda Nguyen 於 2022年12月8日的回應
Dear Mr James,Thank you for sharing your Comment,We are so thankful for your votingwe do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 不錯

Yotaro

讚好：職員與服務和設施服務
入口がわかりにくい、フロントが２階なので荷物運ぶのが大変、そのうえ階段狭い。２階からはエレベーターが有る。空港まで30万ドンで送ってもらった
於 2022 年 10 月住了 3 晚
Ms Linda Nguyen 於 2022年10月16日的回應
Dear Brian Muketoyi Mundandwe,Thank you so much for such a kind words for usWe are so thankful for all your sharing Feedback about your expectation experience in our HotelWe do hope to have more chances to welcome you back our Hotel in the next visit to Hanoi of Vietnam.Take care and wishing all the best to you and your Family.

10/10 優異

Braydon

於 2022 年 10 月住了 3 晚

10/10 優異

BRIAN MUKETOYI MUNDANDWE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Old Quarter Hanoi - Our stay
We had an amazing time staying at the hotel. The staff is very friendly and helpful especially with matters that require local language. The location is also convenient, just a stone throw away from the Night Market which takes place every evening starting Fridays all through to Sundays. Generally, its a great place located in Old Quarter Hanoi.
於 2022 年 9 月住了 11 晚
Ms Linda Nguyen 於 2022年10月16日的回應
Dear Brian Muketoyi Mundandwe,Thank you so much for such a kind words for usWe are so thankful for all your sharing Feedback about your expectation experience in our HotelWe do hope to have more chances to welcome you back our Hotel in the next visit to Hanoi of Vietnam.Take care and wishing all the best to you and your Family.

2/10 很差

Hana

於 2022 年 5 月住了 1 晚
Ms Linda Nguyen 於 2022年5月31日的回應
Dear Valuable Guest, Thank you so much for your Feedback, On behalf of all the Staff, i would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you, Best regards, Ms Linda Nguyen Hotel Manager

8/10 不錯

Vincenzo Lorenzo

多人同遊
讚好：整潔度、職員與服務和客房舒適度
Pear in Hanoi?
It’ll ok for a couple of nights. The staff is really friendly and keen to help. The structure needs probably a freshen up. Overall a positive experience. The position is perfect.
於 2020 年 1 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
Room was clean, staff was nice, and basic amenities were provided which was a plus. Only complaints are that the water pressure for the bum gun was too high, the air conditioner remote wasn't working properly, and their tour packages weren't the best.
於 2020 年 1 月住了 3 晚

8/10 不錯

phillip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Solo traveller.
I picked the hotel mainly as I was in the Old Quarter The hotel is clean and ideal for visiting Hanoi. Staff were very friendly and the pick up from the airport was ideal and saved me any hassle. Would stay again
於 2020 年 1 月住了 4 晚
Management team 於 2020年1月10日的回應
Dear Mr Philip, Thanks so much for leaving us a pretty good review. We all hope you have a chance to come back and promise to serve you with much better service. All the best,

6/10 一般

Daniel A

讚好：整潔度和職員與服務
於 2019 年 12 月住了 2 晚
Management team 於 2020年1月5日的回應
Dear Mr Daniel, Firstly, I would like to say thanks so much for choosing our hotel during the time staying in Hanoi. It’s not a long time but you can support us a lot. We are really appreciated. Mr Daniel, you know we are in improvement process, so sometimes there has something going wrong. May I know during the time staying with us if there has anything making you uncomfortable and inconvenient? If there has, please share with me, your words are really important for us to make our service better. Hopefully, you have a great time throughout Vietnam and wherever you go. If you have time to come back, Hanoi Old Town hotel always warmly welcome you by our heart. Sincerely,

10/10 優異

CHOONGHEE

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
goooooood
goodman goodplace
於 2019 年 12 月住了 1 晚

4/10 欠佳

Diana (Seattle)

多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The staff is the only positive about our stay. The room provided was not as pictured. I booked a room with three beds and instead we got two beds, and a fold up mattress on the floor. One of the beds had yellow stained sheets and the towels were also super old. The room was moist like it was moldy.
於 2019 年 12 月住了 2 晚
Long (Mr.) 於 2020年1月5日的回應
Dear Mrs Maria, I am Long Pham - Manager at Hanoi Old Town Hotel. Firstly, I would like to express our sincere thanks for staying with us during the trip to Hanoi. Besides, I am really sorry for your not good experience with our services. In fact, we know that there still have some weaknesses needed to be improved and the management team will run a renovation in this February to change the old furniture to the new one. So if you have a chance to come back,we are really happy to welcome you with much better services for sure. Happy New Year and we wish all the best for you and your family. Sincerely,

4/10 欠佳

真實旅客

多人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
화장실에 뜨거운 물이 나오지 않았습니다. 방도 예약한 방과 달랐습니다. 시설은 가격에 비례한다는걸 깨닫고갑니다
於 2019 年 12 月住了 1 晚

10/10 優異

Yoichi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 4 晚
Management team 於 2020年1月5日的回應
Dear Mr/Mrs Yoichi, Thanks so much for choosing our hotel during the time staying in Hanoi city. It's great to hear from you, especially when seeing your brilliant review. We are really appreciated. All the best for you and your family. Sincerely,