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Reviews of Thuc at 3am

2 out of 5
Thuc at 3am
45 Bat Su Street, Hoan Kiem, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 47 reviews" "
Rating 8 - Good. 12 out of 47 reviews" "
Rating 6 - Okay. 12 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 5 out of 47 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Sky

Travelled with partner
Liked: Staff & service
Good
Stayed 1 night in Apr 2024

10/10 Excellent

David James

Stayed 7 nights in Mar 2024

10/10 Excellent

Jose, Yangon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin anytime, 24-hour checkin with prior advise. Staff are very helpful in finding your way around Hanoi.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
SCAM! We booked this hostel but when we arrived were told there was a 'problem' with our room. Not overbooked, nor would they tell us what the problem was. Due to this 'problem', they had booked us in to a disgusting shack of a hotel down the road for the same price! When we said we wouldnt be staying there they then refused to refund us. AVOID!
Stayed 2 nights in Mar 2019
Response from Wall on 21 Mar 2019
Dear Value guest, We are so sorry about your bad experience as our room was problem, Regarding about problem, that you came at our hostel too late and we already told you the problem of the room. So, follow the policy we work with Hostel network that we kept for you 1 room with the same quality near our hostel, but you did not want to cooperate, Thank you and best regards, Mr Wall Hostel manager

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service I've ever had
I don't normally leave reviews, but felt the need to for my stay at the Lotus. We recieved an unparalleled level of service which ive never seen before. The staff went out of their way to be as friendly and accommodating as possible. The owner actively sits down with you and asks you what you plan to do in Hanoi and offers advice and service. The staff smiles and greets you whenever you enter or leave. The place isn't without its flaws but at the price it's nothing to complain about. The tv was small but we only used it as background noise. My husband thought he smelled mold the first day (I did not) which he bought an air freshener the first day for. It evidently fixed the issue. The bed wasn't very soft, and the furniture was ikea level, but I didn't come to Hanoi to spend time in my hotel room. I've never before had a hotel owner give me his card and say if I ever got lost he'd personally come and pick me up.
Stayed 7 nights in May 2018

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hostel
Good value hostel with very friendly staff and owner. Is more of a budget hotel really. Breakfast was very good!

6/10 Okay

Verified traveller

Liked: Cleanliness
Location of this hotel was good. Friendly staff. Close to lake, church, opera house and shops
Stayed 1 night in Feb 2018

6/10 Okay

ryan, chicago

Disliked: Cleanliness, property conditions & facilities, room comfort
Ice cold water in shower. Room was alright
There was zero hot water in hotel for 2 days. Asked front desk about it. They said run it for 15 minutes. I ran it for 30 minutes still never got hot.disappointing. room was somewhat clean. Staff was ok
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city centre
Nice location. Near to where all the tourists normally stay in hoan kiem.. A bit noisy at night dud to traffic. Clean bed and friendly staff.
Stayed 1 night in Jan 2018

10/10 Excellent

Emily, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
The staff was amazing! Always making you feel like family. The beds are comfy with good pillows and blankets. They also let us store our luggage there when we went to Ha Giang for the motorbike loop! When we got back from the loop, it was my birthday and the staff surprised me with a birthday cake! Would highly recommend this hostel to any one!
Stayed 1 night in Dec 2017

8/10 Good

Marios , Sydney

Liked: Cleanliness, staff & service
Perfect stay
The hostel is perfect for travelers on a budget. It is centrally located in old hanoi and close to all services. The staff make it like a home and you're part of the family. Definitely be staying here again
Stayed 5 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
oh, this is the review for the booking they told me marked as no show, apparently no true as i can leave it, so, thanks for helping me, and honestly even asking me to leave a 10 star review after u did get my money for 2 nights instead of 1. funny, you know sometimes flexibility and trying to help your guest is more valuable than any free-by or facilities. Make sure your booking is perfect otherwise the owner will not try to help you at all. Free breakfast and wifi ok, rest need attention. Bathrooms are very dirty and i had to ask for toilet paper twice. if u have mobility issues ask not to be on the 3rd floor, stairs are quiet narrow. And the rooms don t have what the descriptions says. Windows on the street, so very noisy.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
a big NO!
Well, you know sometimes flexibility and trying to help your guest is more valuable than any free-by or facilities. Make sure your booking is perfect otherwise the owner will not try to help you at all. Free breakfast and wifi ok, rest need attention. Bathrooms are very dirty and i had to ask for toilet paper twice. if u have mobility issues ask not to be on the 3rd floor, stairs are quiet narrow. And the rooms don t have what the descriptions says. Windows on the street, so very noisy.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
This hotel is in cbd which you can go everywhere easily.
Stayed 2 nights in Jun 2017

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Convenient hotel
We only stayed one quick night. Bed was comfortable and room was clean. The room is at the top of five flights of stairs, though, so we were lucky we had backpacks! Missed breakfast sadly, too. Great location in the old town.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value in old Hanoi.
This was a well-run and clean hostel in old Hanoi close to several good food options. The young staff speak English well and are very helpful. It is very good value for the low cost charged for the rooms here. Overall, the place just has a nice atmosphere.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean hostel
Basic hostel with excellent service and great vibe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Federica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alloggiavamo nella stanza 201, a parte la scarsa pulizia, la cosa inammissibile con quelle temperature ed umidità era l'aria condizionata non funzionante! Abbiamo trascorso 2 notti d'inferno! Dopo la prima abbiamo chiesto il cambio camera ma ci hanno detto che l'avrebbero aggiustata. Al nostro ritorno, alla sera, ovviamente questo non era avvenuto e, con la scusa che non c'erano altre camere disponibili, ci hanno lasciati bollire in stanza. Premetto che all'esterno della struttura c'era la scritta che c'erano camere disponibili! Evitare se potete!
Stayed 2 nights in Apr 2024

6/10 Okay

shumpei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Rie

Disliked: Property conditions & facilities
The location of the hotel is very good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Takashi

Liked: Cleanliness
Stayed 4 nights in Jan 2024

10/10 Excellent

HANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

10/10 Excellent

HANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay here again
We had a nice stay here! Clean, good location and comfy. Ms Nguyen is really kind and helpful!
Stayed 1 night in Sep 2023

6/10 Okay

CHI CHUN

Stayed 2 nights in Aug 2023

10/10 Excellent

NORIKO

Stayed 5 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
素晴らしい応対
応対が素晴らしいです！
Stayed 14 nights in Jul 2023

10/10 Excellent

Yusuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適ですが大きな荷物の人は注意
ホテル内は綺麗に整えられていて快適です。エアコンも良く効きました。 唯一の問題点はエレベーター無しで階段のみな上、その階段の踏み板がとても小さく（特にコーナー部）危なく感じました。 低層階なら快適と思われます。４階以上は荷物が少ない人なら良いでしょうが、スーツケースの人はやめた方が良いです。
Stayed 1 night in Sep 2022

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Réservé et payé mais plus de chambre dispo
Bonjour, Nous avions réservé dans l'hôtel pour la nuit. Nous l'avions choisi pour l'arrivée en 24/24 car nous arrivions sur les coups de 00h00. En arrivant, nous apprenons qu'ils n'ont finalement pas de chambre pour nous... Cependant, il est bien écrit lors de la réservation "chambre garantie et payée"... L'hôtel a appelé un autre hôtel juste à côté pour nous avoir une chambre. Heureusement... Cependant la chambre était catastrophique. Nous n'avons même pas voulu prendre de douche dans la salle de bain tellement c'était sale... Bref ma pire expérience surtout pour une nuit à 17€00... Je vous laisserai vous faire votre propre avis sur la situation. Le mien est clairement que l'hôtel s'est fait une marge entre la résa et la chambre que nous avons finalement eu via l'autre hotel. A 00h00 nous n'avons pas vraiment le choix que d'accepter...
Stayed 1 night in Jan 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Mika

Liked: Cleanliness, staff & service, room comfort
Majoitus Lootuksessa.
Henkilökunta hyvin ystävällinen ja auttavainen. He antoivat hyviä neuvoja paikallisista nähtävyyksistä ja tapahtumista.
Stayed 2 nights in Sep 2018

10/10 Excellent

JUNSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Bra service
Vi bodde sammanlagt 3 nätter på Lotus Hostel, servicen var utmärkt och de hjälpte oss med allt vi ville ha hjälp med, så som boka transport, boka tur till Halong Bay, tvätt osv, mycket trevligt. Rummet var rent men badrummet var sådär, lite mögligt i duschen. Frukost ingick och var helt okej.
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Zimmer ohne Fenster, Waschbecken fehlt von der Wand, Sehr laut . Für mich ist das Hotel no go.
Stayed 3 nights in Jan 2018

10/10 Excellent

Gen, chiangmai thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and kindly staffs and I could have a fun talking with staffs then they also provided me the best tour with including my criteria even I was thinking really long time and place is really good for sightseeing so I could just walk and trolling the town from the hotel. Thank you hanoi lotus hostel I’m appreciate you guys.
Stayed 2 nights in Dec 2017

6/10 Okay

AKIO, 東京都台東区浅草

Liked: Staff & service
Disliked: Property conditions & facilities
ロケーションが抜群に良い
部屋はそんなに良いとは言えないが、スタッフが対応良く気持ちが良かった。 ロケーションは良いです。歩きで旧市街を回れました。非常に利便が良いです。 朝食は毎日同じでしたが、私は問題ない食べました。 帰国日早朝のタクシーを頼みました、15$でした。
Stayed 5 nights in Oct 2017

8/10 Good

Zack

Liked: Staff & service
Disliked: Property conditions & facilities
従業員の対応は丁寧親切、こちらのリクエストにしっかり応えてくれました。 設備については、クローゼットの建付けが良くなく閉まりづらい、ただし、料金から考えるとそれ相応かと思います。 全体的には清潔にしており、コストパフォーマンスは良い方だと思います。

8/10 Good

Danbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, affordable and nice hostel :)
only 2nd floor has a balcony, so I was the lucky one to get the balcony. The bed is quite high so I put some effort to go up to the bed. Room was clean, the staffs were always willing to help you, and the breakfast was fresh and warm. Location is nice since it's located in the old quarter area. The sink in a bathroom was kind of broken so the water often won't go down, but it was bearable for me. Hot shower available, which was so great beacause the weather of Hanoi in March is quite chilly.

6/10 Okay

YIRE, KOREA

Liked: Cleanliness, property conditions & facilities, room comfort
괜찮은편이에요
위치는 호안끼엠에서 아주 조금만 걸으면 찾을 수 있구요~ 근처에 맥주거리랑 맛집등등 즐비해 있어요~ 찾기도 쉽구요~ 조식은 아침에 1층으로 가니 메뉴가적힌 종이를 주고 메인음식이랑 음료를 고르니 갖다주더라구요~ 저렴한 가격에 잘먹었어요~~

6/10 Okay

Hiroyuki

Disliked: Cleanliness, property conditions & facilities, room comfort
予約したデラックスドミトリーはありませんでした
チェックイン時「私はデラックス・ドミトリーを予約した」と言いましたが、「うちにはデラックス・ドミトリーはない、１種類だけ」との回答でした。またネットに載っている写真はきれいですが、実際はそれほどではありません。朝食は付いているのはありがたいのですが食堂には使用済のシーツが放り投げてあり、気分良くは食事できません。ただしチェックアウト後その部屋は使用させてもらいました。ありがとうございました。

6/10 Okay

Hiroyuki

Disliked: Cleanliness, room comfort
ちょっとがっかり
評価点が高かったので予約しましたが、実際はまあまあという感じであまり期待しない方がいいです。ドミトリーはベッドの間隔が狭く、すれ違いの際は普通に歩けないくらいでした。室内の床の清掃はいい加減で前日の汚れが残っていました。個人用のロッカーはまあまあ大きかったです。スタッフの愛想が良いので評価点が高かったのではないかと思います。ただ、勧められたツアーは他の所より高かったので比較した方がよいです。また空港行きのタクシーの売り込みは全員にしてました。チェックインは午後２時厳守、チェックアウトは１１時半でした。

4/10 Poor

Aline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somente a localização foi boa
Apesar da localização ser boa o quarto poderia ser mais limpo! Tínhamos que subir muitos lances de escada para chegar ao quarto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Betyget är baserat på priset Vi bodde i ett dubbelrum, varmt vatten, bra läge dvs inte mitt i allt så d va lugnt på nätterna men bara nån minut att gå till där allt hände. Lyhörda rum. Trevlig personal va väldigt intresserade i att sälja på en turer..

10/10 Excellent

Vidar, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel with good service and breakfast
Good location so you can easily walk to all important sights of Hanoi. Friendly staff and probably the best hostel-breakfast in Vietnam!

8/10 Good

kang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
새로 생겨 부분 깨끗하고 아침 부실하지만 가족이 운영하는 호텔
리뷰처럼 좋다. 새로 생긴 곳 화장실은 더러웠다.