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"The villa was excellent! Very clean, comfortable. I booked this property over Spring Break SPECIFICALLY for the indoor pool, however, the pool was under maintenance the entire time we were there. There was no notice of the pool closure & nothing was mentioned at check in. We discovered the closure AFTER we had arrived at the pool for an afternoon of swimming. I had a VERY disappointed little girl! We were told the pool would be available the day we were to check out & were given permission to use it even after we check out time, however, when we arrived at noon as instructed, the pool was still closed & was not to be available for another two hours. We were not able to wait the additional two hours, so we left & were never able to use the pool."

"I’ve stayed at this property over 20 times in the last 20 years, and it has never been updated. Property is showing its age, and now they want to charge for parking. Very disappointed that this property hasn’t kept up with the times and terms of the decor, amenities, and overall freshness. This property has the potential of being one of the nicest places to stay in a community that is predominantly rundown. They need to go over the top in terms of taking care of their customer if they are going to continue charging the rates they charge, instead of nickel and dime’ing everything they can just to charge the customer "

"Everything was great."

"Very spacious condo. Outdoor pools are heated, although the one that was close to us wasn’t heated yet because they were waiting on a part. Not a big deal because I didn’t know if the outdoor pools would even be open yet in late March/early April. They asked me to do a presentation but I declined and no one called me and bothered me about it. They didn’t give me any info about what the presentation was even about. I know it had to do with timeshare stuff but if they are asking you to attend something they should give you info on what it entails, not just try and bribe you into sitting through it."

"The place was spotless, the staff was amazing and the amenities was top tier, expected to stay for one night I ended up staying for 5. "

"Yes"

"This place was really nice. I had no complaints about the room. It was amazing. What was so disappointing is booking with a resort with no amenities or food services. It’s really a glorified hotel. "

"Convenience is strong at the location affordable is strong for larger families pool is cute parking easy location easy nice environment relaxing friendliness I had to work for from front desk when approaching the front desk to check in I stood there for aboit 3 to 4 minutes with one other guests and the lady with glasses making a drink I eventually after 3 minutes of not interaction said hello and asked if we check in at this location she finally spoke! Phone reservations is something I will FOREVER avoid if i book with this hotel! "

"Our room was clean and well appointed. A full kitchen was available for our use along with cooking and eating utensils. A washer, dryer and dishwasher as well as some cleaning supplies were also at hand. The bed was quite comfy. The room was also supplied with extra blanket and pillows as well. The resort amenities and activities were plentiful. The staff were friendly and accommodating. The lady at the front desk welcomed us to the resort and had things ready when we arrived. She stated, and I believe her, that she saw us arrive and began the check in process. I was impressed! The indoor and outdoor pools were clean and appeared to be well maintained. The were only a few drawbacks, other than having to leave the resort. Getting onto the property was a bit challenging. The property is situated inside a gated community along with condos and private homes. There are separate gates for guests and residence. The kiosk at the entrance was a little bit of a hassle, but, once figured out, not too bad. The signage was limited to the head of the road right off the main road. No other signs were noted until arriving at the Westgate resort. Just stay on the road and no turning on side streets. The other drawback is the distance required to find a restaurant. But, if you bring your own, just stock the fridge. One more thing… the sofa bed. Our young one slept on it. After making the bed, I tried it. Bed was very uncomfortable. Ok for kids I guess. We would stay here again"