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哈佛溫德姆貝蒙特酒店的評價

2.5 out of 5
哈佛溫德姆貝蒙特酒店
1701 S Division St, Harvard, IL

評價

6.2
10 分評分，優異；279 則評價中有 44 則" "
8 分評分，不錯；279 則評價中有 73 則" "
6 分評分，一般；279 則評價中有 66 則" "
4 分評分，欠佳；279 則評價中有 48 則" "
2 分評分，很差；279 則評價中有 48 則" "

6.4/10 

整潔度

6.8/10 

職員與服務

6.2/10 

設施服務

6.0/10 

住宿狀況

6.0/10 

環保程度

評價

8/10 不錯

Keri

家人同遊
Nicest place to stay for the price.
於 2024 年 5 月住了 1 晚

10/10 優異

Karen

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pet friendly
於 2024 年 5 月住了 1 晚
Harvard Baymont staff 於 2024年5月12日的回應
Thank you for your good review!

10/10 優異

Mercedes

讚好：整潔度、職員與服務和住宿狀況
Great place
於 2024 年 4 月住了 2 晚
Management 於 2024年5月12日的回應
Glad you were pleased wit our service!

6/10 一般

MAUREEN

家人同遊
讚好：整潔度和設施服務
the property was ok, advertised breakfast, it was terrible.
於 2024 年 4 月住了 1 晚
Management 於 2024年5月12日的回應
We are sorry our limited buffet style breakfast was not what you expected!!

4/10 欠佳

Keith

不滿：職員與服務
Plain hotel. Continental breakfast was very poor.
於 2024 年 4 月住了 1 晚
Management 於 2024年5月12日的回應
Apologize you were not pleased with breakfast. What can we add to our buffet breakfast to meet your needs?

2/10 很差

Larry

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Management 於 2024年5月12日的回應
Sorry you were not pleased wit your stay. How can we improve?

2/10 很差

Rene

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The was so dirty bathroom dirty the water is not going we goin to eat they dint have breakfast at time All i dont like the charge a lot money and the dont cleaning
於 2024 年 4 月住了 1 晚
Harvard Baymont staff 於 2024年4月17日的回應
Sorry your stay was not as expected.Our staff responded to your request to reclean the bath room mirror and we apologize you had to ask.The breakfast item you asked for was refilled upon your request.The Jacuzzi Suites are charged at a higher rate because of the larger room and other amenities.Hope you will give us a chance to do better and consider staying with us again!

6/10 一般

Fernando

不滿：整潔度
於 2024 年 4 月住了 1 晚
Management 於 2024年5月13日的回應
Three stars..........Thank you for keeping us improving!!!

10/10 優異

Brandi

讚好：整潔度、職員與服務、設施服務和住宿狀況
Super clean and staff was super helpful and wonderful!
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年4月17日的回應
Thank you for your feedback .

10/10 優異

Nancy

讚好：職員與服務和住宿狀況
Great place
於 2024 年 2 月住了 2 晚
Harvard Baymont staff 於 2024年4月17日的回應
thanks

6/10 一般

Jennifer (BELOIT)

不滿：住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Cassandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
pool was wonderful :)
於 2024 年 2 月住了 1 晚
Harvard Baymont staff 於 2024年2月17日的回應
We are pleased to know you enjoyed yourself!It is our goal that you will enjoy yourself upon your return.Thank you

4/10 欠佳

Michelle

寵物同遊, 商務旅客
不滿：整潔度
Check in staff, demanded my cc and my cc PIN. After some pressure, the staff after persistence called the manager. The manager confirmed the PIN was not needed. When I asked the staff after why they were trying to get my PIN, and he wouldn’t answer me
於 2024 年 2 月住了 1 晚
Management 於 2024年2月17日的回應
Sorry Michelle you were asked for you private PIN!The staff member has been retrained and now knows the PIN is your private information and the proper way to complete the transaction. The staff member only intended to do his job and apologizes for the concern he caused you!

10/10 優異

Mercedes

於 2024 年 2 月住了 1 晚
Harvard Baymont staff 於 2024年5月12日的回應
5 Stars! Thank you.

4/10 欠佳

Karla

讚好：客房舒適度
不滿：住宿狀況
No hot water at all and breakfast was an hour late
於 2024 年 2 月住了 1 晚
Management 於 2024年2月4日的回應
Sorry there was an issue with the hot water!There is always plenty of Hot water, at times it is not as quickly available as expected. We are working to correct this for your next stay.We apologize for the delayed breakfast, the staff was busy with with other duties. The staff has been informed as to the priority of their duties and this will not be an issue on your next visit!

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Harvard Baymont staff 於 2024年1月27日的回應
We apologize that you were not completely satisfied.We are working to make things better for you!

10/10 優異

Eluzai

於 2023 年 12 月住了 1 晚
Harvard Baymont staff 於 2024年1月27日的回應
We are pleased you were happy with you stay!

6/10 一般

Alan

商務旅客
讚好：職員與服務
不滿：住宿狀況
於 2023 年 11 月住了 1 晚

8/10 不錯

melissa

多人同遊
Bed
於 2023 年 11 月住了 2 晚

6/10 一般

Elisha

家人同遊
不滿：整潔度、設施服務和住宿狀況
Water in the shower took 20 minutes running to even get warm - there was a large crack in the floor of the tub and the shower head leaked with barely any water pressure - the room mirror was smudged with something goopy - the stand up lamp shocked me when I tried to turn it on - there was a very tiny garbage can in the bathroom - and one small one under the sink, would have liked to have one more in the room or at least one a little bigger - the back door entry said key card needed to enter but the wires for the pad were hanging and the door didn't even close
於 2023 年 11 月住了 2 晚

8/10 不錯

Justin

於 2023 年 11 月住了 1 晚

4/10 欠佳

Kim

不滿：整潔度、設施服務和住宿狀況
Pool was closed way before 10 pm
於 2023 年 10 月住了 1 晚

10/10 優異

Deyvid

讚好：整潔度、職員與服務和住宿狀況
Satisfied
於 2023 年 10 月住了 2 晚

6/10 一般

Ryan

伴侶同遊
讚好：整潔度
Not
於 2023 年 10 月住了 1 晚

4/10 欠佳

Ilene

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Management 於 2023年10月6日的回應
We Apologize for difficulties during your stay.The problem with Expedia was not of our doing but please let us know how we could have been more helpful to you.

8/10 不錯

David

於 2023 年 9 月住了 1 晚

10/10 優異

Maria

讚好：整潔度、職員與服務、設施服務和住宿狀況
Love it
Harvard Baymont staff 於 2023年10月5日的回應
Thank You!

10/10 優異

Karen

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay in Harvard!
My stay at Baymont was great! We were there for a nearby charity bike ride. The location was convenient, close to restaurants and stores. The hotel was very clean, well attended to and the employees were great. The free breakfast was hot and plenty of choices. Loved it!!!! I would highly recommend this hotel.
於 2023 年 8 月住了 1 晚
Management 於 2023年10月5日的回應
Thank you for the great review! Our staff really appreciated it!

4/10 欠佳

Irma

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
The beds sheets were stained and the bathtub was clogged. The AC was not working. The lights went out for hours and it was hot.
於 2023 年 8 月住了 2 晚
Management 於 2023年10月5日的回應
Sorry for the unexpected issues you had. We always work prevent issues and correct them when they are brought to our attention. You can be sure we were working with the utility company to get electricity (and the AC) restored as well as correcting your other issues.We apologize for any unpleasantness you experienced during your stay.

10/10 優異

Charlene

於 2023 年 7 月住了 1 晚

2/10 很差

Amy

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Customer service sucked told me he was busy doing his own job and couldnt help me on why expedia didnt send my payment through . Took me 1 hr to clear it up myself.
於 2023 年 7 月住了 1 晚

8/10 不錯

Alvin (Prospect Heights)

家人同遊
讚好：整潔度和職員與服務
Great service at reasonable rates. Front desk very accommodating!

2/10 很差

Nathan

多人同遊
不滿：整潔度、職員與服務和住宿狀況
It smells like something odd, the desk attendant was rude and abrupt. It was a bad experience.
於 2023 年 6 月住了 1 晚
Front Desk 於 2023年6月22日的回應
When possible, we like to review our days arrivals to be ready to provide a quick and easy check-in. We understand it is often our guests priority, after a days travel or work, to get to their room to relax.We apologize if this is not the service that was expected.

6/10 一般

Phil

家人同遊
讚好：職員與服務
不滿：整潔度
needs full restoration
we needed a place to stay in Harvard for my daughters graduation, ignored the reviews, but they were pretty spot on, sheets badly stained, bathroom just as bad, the door entry wasn't in working order including the deadbolt, so they switched us rooms, sheets were just as bad, i did ask the attendent for new sheets he seemed aggitated but for 100$ a night, you do expect a clean place to stay, hotel needs full renovation we stayed 1 night and not the 2 other nights, he did refund 1 night.
於 2023 年 5 月住了 3 晚
Management 於 2023年6月22日的回應
We apologize for your unpleasant experience. We are making improvements and hope you will look to us in the future.

8/10 不錯

Becky

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Nice quiet property. Room was large and comfortable for the price. Nice breakfast with eggs and sausage. Waffles. Toast. Cereal. Juice. Disappointing the pool was closed but otherwise no complaints
於 2023 年 4 月住了 2 晚
Harvard Baymont staff 於 2023年6月22日的回應
Thank you for the positive remarks.Sorry the pool was closed but it was being renovated to make better for our guests.

10/10 優異

Brehan

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!
於 2023 年 4 月住了 1 晚
Harvard Baymont staff 於 2023年6月22日的回應
Thank you for your kind review.

8/10 不錯

Tom

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 3 晚

4/10 欠佳

HELENE GEORGETTE SIMO MAKAPCHIE EPSE

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
My key was deactivated every time. Towels are no more white and they are very old. During my entire stay someone was smoking in the next room and the smoke enters my room, really uncomfortable.
於 2023 年 3 月住了 2 晚

2/10 很差

Bryan

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Needs to be updated, drywall in shower has holes, stains on bed sheets, towels yellowed with stains complimentary lotion in room was half empty, key wallet from front desk was old and worn, and had other room numbers written on the inside like they were recycling them.
於 2023 年 3 月住了 2 晚

2/10 很差

Sara

家人同遊, 商務旅客
不滿：整潔度、職員與服務和設施服務
Awful customer service. Nobody would answer the phone. Power went out in the middle of the night in winter and wouldn’t give out extra blankets. Slept at work that night. Went to a different hotel and they have not responded for refund yet. Wont answer the phone or said to call back to talk to manager. Awful!!!
於 2023 年 2 月住了 7 晚

4/10 欠佳

Dorothea A

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
They were obviously trying to save money by having the heat so low that it was actually freezing in the pool room itself. I couldn't even sit and watch the kids swim because it was so cold. It was also freezing in the hallways, front desk, and dinni g room. The cereal tasted stale and there was no juice either day and the eggs were cold. The property itself was clean but i would not stat again because it was so cold outside the room so in actuality they are not saving money because they now losing repeat business.
於 2023 年 2 月住了 3 晚

2/10 很差

Thomas Guy

於 2023 年 1 月住了 1 晚

8/10 不錯

Kelly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pleasantly surprised with this hotel! Room was updated and clean! Perfect for one night after a wedding that was 4 minutes away. Very happy with experience after reading other reviews - would go back if had something in the area again. Man working the front desk was quick, helpful, and nice.

2/10 很差

Brianna

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
HORRIBLE, NOT SO GOOD, VERY BAD HOTEL
Absolutely disgusting, I wouldn’t want my dog to sleep in the beds or rooms that they have available. Every single item had stains, toilets were yellow with grey water. I thought it would be a nice getaway, absolutely ruined due to the lack of care for their business. Disgusting….
於 2022 年 10 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
There was no hot tub like it said online. The breakfast was good.
於 2022 年 9 月住了 2 晚

6/10 一般

Michael

於 2022 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：住宿狀況和客房舒適度
Good for One Night Stay...
It was good as a place to crash at, otherwise, the room left a bit to be desired. The check-in process felt a bit unfriendly /unwelcoming! The little bugs in the shower were friendlier! (despite their presence) Thank you for hosting us for one night!
於 2022 年 8 月住了 1 晚

6/10 一般

dennis

於 2022 年 8 月住了 2 晚

10/10 優異

Brandy

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient location, not to far from Lake Geneva! Well worth the Stay!! Breakfast was Okay, nothing Special!! didn’t really spend a lot of time at Hotel!!! Spent the weekend on the Lake and the Safari!!!!! Definitely, would Stay Again!
於 2022 年 8 月住了 2 晚

2/10 很差

Charles (Mikena)

家人同遊
不滿：住宿狀況
When we got to the room, the a/c was off and the room was probably 90 degrees. It took hours to cool off.
於 2022 年 8 月住了 1 晚