Phoenix Heritage Square Hotels

"Bed was okay , room was okay, no body wash no towels, poor customer service "

"It was good enough to stay the night for a concert. Would not stay here again"

"The staff was very kind and helpful."

"Only here for one night, but the hotel made it feel so good to get away. "

"Everyone was so nice. Place was clean, beds were super comfortable, and the pool was perfect on a hot day. Close to the trolly station which was so easy to get to and from downtown and the airport. Highly recommend!!! "

"NA"

"Terrible experience from front desk to end of night"

"Great stay in the heart of downtown Phoenix — very convenient for getting around. The staff were really nice, and a lovely touch: I mentioned it was my partner’s birthday and they left a card in the room. That said, the facilities feel a bit outdated, and there was no fridge in the bedroom. Parking not on site, but around the block."

"The check in process was very odd. A link was sent prior for pre-registration but it didn’t work. I had to go to the 3rd floor to check in. Once there the person asked if I completed registration and I shared the issue I had with the link and he proceeded to tell me it works so I showed him on my phone. He sent another link and I had to sit there and complete it instead of them checking me in like other hotels (not very welcoming). They never explained how the key fob worked so when I tried to leave my room is when I realized the door didn’t automatically close. I had to call to get instructions on how to work the fob and lock. That could be a safety issue. The room was very clean but a bit odd but it was only for 2 nights. Thankfully I was traveling alone because the bed is not conducive for 2 people. It’s convenient to the monorail and walking distance to the arena, which is where I was going. There’s a full size fridge, stove, dishwasher, washer and dryerin the room. The tv is small and in an odd spot but didn’t work but I was able to cast YouTube from my phone. If you need a place for a night or two not bad but I probably wouldn’t go back. The young lady who was at the front desk was extremely nice and helpful with recommendations for food and how to get around."