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"The rooms were clean, and the staff was very helpful with regard to shopping for groceries and suggesting places to eat. They even had umbrellas to use in case of rain. Great place to stay."

"Room was excellent in size and cleanliness. Staff was also very courteous and helpful most of the time. The dining room staff was outstanding. The one major faux pas was that my misplaced her walking cane somewhere in the hotel during our initial check in. We were staying for four nights but the cane was not found. However, two days later, we received an email indicating they had located the cane. The message did not indicate where the item was located but we were leaving Japan in two days so that notification was of no consequence. I tried to respond to their message but was not able to do so in English, although the message from the hotel was written in both Japanese and English. "

"Very nice experience. Only issue was that the private bath was already booked out by the time we checked in, but the public baths were fine."

"Stayed for 2 nights; very comfortable and clear. Nice and quiet for good sleep. Located across from the train and bus station, making it convenient to explore the prefecture."

"Friendly staff, clean room, amenities accessible. "

"It was almost perfect. The towels were very thin and old, and the light switches were very hard to understand. Other than those two tiny things everything else was perfect. Very clean nice and comfortable. "

"The room was gorgeous and spacious and the entire property was spotless. The happy hour with free coffee/tea and other non-alcoholic drinks was a nice touch. I didn't personally get the breakfast but my parents loved it. "

"The room was very clean and the beds were comfortable."

"Room is spacious. Osens have similar temperature, not particularly appealing."