「We stayed at this hotel and absolutely loved the location. Unfortunately, our overall experience with the customer service was not as positive.
When we arrived in our room, we noticed that there was no body soap. We contacted the front desk, but we were left on hold for quite a long time. Since we had arrived late at night and were already very tired, it was frustrating to have to use shampoo as body soap because we never received the proper amenity.
On the positive side, we appreciated the...