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凱海蘭度假村酒店的評價

5 out of 5
凱海蘭度假村酒店
5000 Kahala Ave, Honolulu, HI

評價

9.4

完美

10 分評分，優異；999 則評價中有 753 則" "
8 分評分，不錯；999 則評價中有 156 則" "
6 分評分，一般；999 則評價中有 52 則" "
4 分評分，欠佳；999 則評價中有 20 則" "
2 分評分，很差；999 則評價中有 18 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.0/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Chi

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
环境好
於 2023 年 10 月住了 2 晚
The Kahala Resort 於 2023年10月30日的回應
Mahalo!

10/10 優異

Yi

於 2023 年 8 月住了 1 晚
The Kahala Resort 於 2023年9月24日的回應
Mahalo!

10/10 優異

Xu

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
太棒了，下次还会入住的酒店
於 2022 年 4 月住了 2 晚
Manager 於 2022年4月29日的回應
Mahalo, Xu!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
硬體設施很典雅 孩子很喜歡待在海豚池看海豚
於 2019 年 12 月住了 2 晚

10/10 優異

真實旅客

親子同遊
讚好：整潔度和住宿狀況
酒店入住时被告知我预付过全款的房型没房了，要我加钱升级。飞行了12个小时的我只能接受！随后接到Expedia的feedback邮件，只能差评！没想到很快接到酒店的道歉电话并且取消了升级房型的charge。所以预定度假产品的确要从有实力的网站上订！很满意Expedia为我争取的权益！
於 2019 年 3 月住了 3 晚

10/10 優異

Steven (Bend)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Great place to stay!
於 2024 年 5 月住了 7 晚

10/10 優異

Deede

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This resort went above and beyond my expectations from front desk to housekeeping and all the restaurant staff along with cabana staff. They made us feel very important and I will definitely stay here again when visiting Oahu
於 2024 年 5 月住了 6 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月21日的回應
Thank you for sharing your feedback Deede!! So happy we exceeded your expectations, and we are committed doing so again next time. Mahalo!

10/10 優異

Rodney

於 2024 年 5 月住了 6 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月18日的回應
Mahalo!

10/10 優異

JOEL

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 5 月住了 5 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月16日的回應
Mahalo Joel for your visit and review!

10/10 優異

Madeline Lee

多人同遊
讚好：職員與服務、設施服務和住宿狀況
All of the meals at plumeria were delicious. I loved the beach that this property sat on the most ! In the morning the water is perfect for swimming because it’s calm and clear! The spa treatments were also very good as well ! This property is great to escape crowds
於 2024 年 5 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月13日的回應
Mahalo Madeline for the perfect score! So happy you enjoyed our tranquil beach and hotel!

10/10 優異

Jamie (Haines City)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property, no complaints. We stayed fpr 11 nights and thoroughly enjoyed our stay. Would highly recommend and would stay at The Kahala again. We loved that it was not in Waikiki and offered much peace, quiet, and privacy.
於 2024 年 4 月住了 11 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月9日的回應
Mahalo Jamie for the kind words! Hope you can visit again soon!

10/10 優異

Edward

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Expensive but very Exquisite
於 2024 年 4 月住了 5 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月8日的回應
Mahalo!

10/10 優異

Kanji

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月8日的回應
Mahalo Kanji!

10/10 優異

Melanie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, excellent service and worth every penny spent.
於 2024 年 4 月住了 5 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月8日的回應
Mahalo!

10/10 優異

YOSHIYUKI

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
のんびりするには、最高のホテルだと思います。ドルフィンエリアで宿泊させて頂きくつろぎました。
於 2024 年 4 月住了 3 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月8日的回應
Mahalo!

10/10 優異

Heather

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
If we could give more than five stars for service we would! A truly magical experience.
於 2024 年 4 月住了 3 晚
Bart Van Kerkhove, Front Office Director 於 2024年5月8日的回應
Mahalo Heather for the perfect score and the shoutout to our staff!!

10/10 優異

Jessica

讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the property The staff was so kind and I couldn’t have asked for a better honey/baby moon. Everything was easy to book. Everyday between turn down service and morning service was great. That always made sure we are comfortable and everything was clean. It is expensive the restaurants and parking ( especially if you are staying on property) I would go back again.
於 2024 年 4 月住了 8 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月13日的回應
Thanks Jessica for celebrating these precious life events with us, congratulations again!!

10/10 優異

Gregory

讚好：整潔度、職員與服務和住宿狀況
Best property on the island. Get a Dolphin view if possible as the 3 dolphins onsite were special. We did not get an opportunity to try the Japanese or Italian restaurants but they looked amazing. The Buffett to the two bars were awesome. This property exceeded my expectations with their private beach access. Having Jason at Hertz rental onsite was a new level of customer service. Lastly, Bruno Mars uncle performed in their lounge as we nightcapped over desert and tea. He was amazing! I can’t not say enough about this property… so so much better than the Sheratons and outriggers which I consider the carnival cruise properties of Ohau. This place was special.
於 2024 年 3 月住了 6 晚
The Kahala and Resort Manager 於 2024年4月12日的回應
Aloha Gregory, we are so delighted that you have enjoyed your stay with us. Mahalo for sharing your feedback and looking forward to having you again in the near future.

10/10 優異

Yin Ling Elaine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月11日的回應
Mahalo!

10/10 優異

Tina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice boutique hotel at city centre of Honolulu. The private golf course has nice ocean view. Recommend to book the golf course ahead of time (at lease two weeks in advance to hold a spot because it’s fully occupied).
於 2024 年 4 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月10日的回應
Mahalo Tina for visiting us and the perfect score. Hope you get to visit again soon!

2/10 很差

Alex

於 2024 年 4 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月30日的回應
Sorry Alex you didn't enjoy your time with us. We remain available for any assistance we may provide. Mahalo!

8/10 不錯

Bevan

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was ok
於 2024 年 3 月住了 2 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月8日的回應
Mahalo!

8/10 不錯

Satake

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 2 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月8日的回應
Mahalo!

10/10 優異

Caroline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was perfect. The property is beautiful, the staff is kind, helpful and welcoming and the food was incredible. We definitely recommend Kahala
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月5日的回應
Mahalo Caroline for staying with us!

10/10 優異

Mohit

讚好：整潔度、職員與服務和住宿狀況
Best place to stay if traveling with kids, quite and peaceful.
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月4日的回應
Mahalo Mohit delighted to read you and the family had a great stay with us!

8/10 不錯

April (Ladera Ranch)

讚好：整潔度和職員與服務
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove 於 2024年4月22日的回應
Mahalo!

8/10 不錯

Isaac

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff were excellent. Parking options are expensive and there is no free parking close to resort. The dining options are also expensive and there no vending machines!
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月4日的回應
Mahalo Isaac for your visit. Thank you for recognizing our friendly staff! Sorry you didn't get to use our sundry store which has some snacks available.

10/10 優異

Vanessa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月4日的回應
Mahalo for the perfect score Vanessa!

10/10 優異

Lee (Aiea)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was fantastic, spacious and clean. The bathroom was exceptionally large. The bed was very comfortable, made up perfectly. We got a view of the golf course and mountain frombthe large lanai whic wasngreat to have breakfast on
於 2024 年 3 月住了 1 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月28日的回應
Mahalo Lee for the kind words. Great to hear you enjoyed your stay and spacious rooms. Hope you get to visit again soon!

10/10 優異

Debbie A

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place was amazing and the staff was friendly and helpful. I would highly recommend this place for a quite couples retreat. So much to see and do here.
於 2024 年 3 月住了 3 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月27日的回應
Mahalo for your visit Debbie!

10/10 優異

Elie (Hollywood)

於 2024 年 3 月住了 1 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月18日的回應
Mahalo!

6/10 一般

Kevin (Las Vegas)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was very nice - but the service is hit or miss and the property is lacking in a number of areas. We were not offered information to orient us to the property and available services. If the weather is chilly or windy, guests must remain in their room since the property does not offer general indoor locations to relax - other than expensive restaurants.
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月25日的回應
Thank you Kevin for your review. Sorry we didn't provide you with more details of the resort upon arrival. Happy to read you enjoyed the location of the resort. Sorry you experience some poor weather during your visit.

10/10 優異

Jennifer (Glendale)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove 於 2024年4月19日的回應
Mahalo Jennifer!

10/10 優異

Joy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月25日的回應
Thanks Joy for the perfect score!

10/10 優異

Akash

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing
於 2024 年 3 月住了 7 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月26日的回應
Mahalo!

10/10 優異

MATTHEW

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Quiet stay, helpful staff, very clean beach and well mannered. Could not ask for a better resort to stay at.
於 2024 年 3 月住了 7 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月20日的回應
Thank you Matthew for the nice review, happy you had a great time!

10/10 優異

Jean

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月18日的回應
Mahalo Jean for your visit!

10/10 優異

ASAMI

於 2024 年 3 月住了 3 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月4日的回應
Mahalo!

10/10 優異

Nataliia

於 2024 年 3 月住了 7 晚
Bart Van Kerkhove, Front Office Director 於 2024年4月18日的回應
Mahalo!

10/10 優異

John

家人同遊, 伴侶同遊
One of the most memorable and beautiful resorts we have been too. The staff was amazing and all the amenities in this hidden gem were wonderful. The dolphins in their own environment was such a treat to see every morning. The hotel is older but exudes Old world Charm that many will appreciate. Mahalo until our next visit ❤️
於 2024 年 3 月住了 6 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月11日的回應
Great to read you had such a good time with us John! Hope we may welcome you back to the resort soon. Mahalo!

10/10 優異

Mark

讚好：整潔度、職員與服務和住宿狀況
Excellent, throw-back, luxury hotel & resort. Excellent service from friendly, accommodating staff. Excellent guest experience. Definitely recommend.
於 2024 年 2 月住了 13 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月7日的回應
Mahalo Mark for the kind words and recognizing our staff! Hope you will have the opportunity to visit us again soon!

10/10 優異

Leslie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
First time visiting Hawaii and loved the location, away from the crazy busy Waikiki area. The staff at resort were friendly and helpful. Loved our view of the lagoon with the dolphins.
於 2024 年 1 月住了 7 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月5日的回應
Thank you Leslie for staying with us!

8/10 不錯

William Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The quiet atmosphere was appreciated! Lovely friendly staff. Pool area is too limited. People coming to pool area and securing chairs then disappearing for hours!😩 food choices are also too loud and some closed two days a week!
於 2024 年 2 月住了 7 晚
Bart Van Kerkhove, Front Office Director 於 2024年2月29日的回應
Mahalo William for your review and recognizing our friendly staff. Sorry you had issues with the seating around the pool, on future visits please connect with the manager so we can secure you a seat. Hope you get to visit us again soon!

4/10 欠佳

Bart De

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The property is located in a tranquil location, which is unique. However, we are moderately disappointed. 1. The unforeseen 2am false alarm during our stay was anything but a pleasant experience. 2. The facility is in desperate need of modernization and refurbishment. 3. The breakfast menu lacks diversity, as it merely mirrors the offerings available on the buffet, but at a notably higher price point. One might reasonably question why this redundant option is even offered separately. 4. Despite being labeled as "family-friendly," there is a noticeable lack of facilities catering to children. Only a small baby pool and dolphins. This oversight is frankly disappointing. 5. The parking lot does not provide an elevator to the lobby, posing an inconvenience for guests with heavy luggage or mobility challenges.
於 2024 年 2 月住了 6 晚
Bart Van Kerkhove, Front Office Director 於 2024年2月28日的回應
Thank you for your review and candid feedback. We sincerely apologize for the disturbance by the fire alarm. Fortunately this was determined to be a non-emergency, as we always have the safety of our guests in mind. With our phased refurbishment of the guest rooms we are excited to provide an elevated experience going forward. Sorry as well you didn't get to experience our kids friendly activities such as art class, Hula dance, lei making, ocean life education, etc. which we offer complementary to our guests. Mahalo for your visit, and we hope you will give us another opportunity in the future!

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
The Kahala was wonderful! This resort is beautiful, it’s classy, it’s quiet, it’s secluded. The staff is so friendly and courteous! The beach is peaceful and has plenty of room and is not crowded like other resorts Everyone is different, and this resort was one of the nicer ones I have been blessed to stay. I imagine that a lot of folk could not say the same thing, but for us, it was over the top The grounds were so well kept and here in Hawaii I think a lot of folk have a late flight departure, but Kahala has a place to keep your luggage after check out and they have a hospitality area for you to freshen up before you leave inThe late evening. Thank you Kahala for the great time, I hope we get to return ! Mahalo 🙏
於 2024 年 2 月住了 5 晚
Bart Van Kerkhove, Front Office Director 於 2024年2月28日的回應
Thank you John for giving us a perfect score and the kind words. We are fortunate to be away from the craziness from Waikiki, but still only a 10 minute ride away to go shop and visit. Glad you had a great time and hopefully you get the chance to visit us again soon. Mahalo!

10/10 優異

Gary

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 2 月住了 5 晚
Bart Van Kerkhove, Front Office Director 於 2024年2月27日的回應
Thanks Gary!

8/10 不錯

Paria (Bellevue)

親子同遊
讚好：整潔度和職員與服務
Rooms need some upgrade. The carpets are dirty and stained. We also asked for an upgrade for our room or giving a room on upper level but the only option that was available had 400$ differences per night. So basically there was no option provided to us.
於 2024 年 2 月住了 3 晚
Bart Van Kerkhove, Front Office Director 於 2024年2月27日的回應
Thank you Paria for your visit. Sorry we weren't able to provide an upgrade closer to your room category during your stay. We are completing a phased refurbishment of all the guest rooms right now so hopefully we may welcome you back in the future. Mahalo!

10/10 優異

Lea Noriko

於 2024 年 2 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年3月20日的回應
Mahalo Lea!

10/10 優異

shuji

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
スタッフの皆さんにはとても親切にして頂きました。お掃除の行き届いた清潔な部屋でとても快適です。また来たいと思います。
於 2024 年 2 月住了 7 晚
Bart Van Kerkhove, Front Office Director 於 2024年2月27日的回應
Mahalo Shuji for the kind words. Hope you get to visit us again soon!

10/10 優異

Anna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
BEAUTIFUL location calm quiet beach away from busy Waikiki. Kahala mall close for Whole Foods & Longs & Starbucks, pretty residential area, staff was awesome from front desk to valets.
於 2024 年 2 月住了 4 晚
Bart Van Kerkhove, Front Office Director 於 2024年2月27日的回應
Thanks for your visit Anna. Appreciate the shoutout about our staff!