「cancel my booking without notice
checkin at 12p and asked me to come after4pm
arrived at 4p and told me the booking has been cancelled
bad experience 」
「Noice from the lobby i can hear at my hotel room on 2/F
Manager told me that she doesn’t know how to solve the problem as the room is provided to me.
No other rooms was offered and customer service was not good enough for problem solving 」