Independence Spa Hotel

"Disappointed with our stay and won't be booking there in the future. The front desk staff were great, polite, and knowledgeable. That's about the only positive thing I can say. Upon entering our room the first thing we noticed was the bed dipping in the center. So we looked underneath and saw that both center supports of the frame were broken and another part of the frame was missing screws and was held together by duct tape. And it also looked like it had been quite a while since it had been vacuumed. Other things in the room were also lacking. The chair had a lot is snags and loose threads everywhere, there were smudges on surfaces to the point you could tell they hadn't been properly cleaned, the room also had a very stale smell. After these discoveries we took pictures and went back to the front desk to request another room, which they accommodated. The new room was somewhat of an improvement. The same lack of surface cleaning was evident. The ice bucket had sitting water on the tray beneath it. And the room fridge looked like it hasn't been cleaned in a very long time and smelled as well. Lastly, the breakfast was less than stellar. Watery scrambled eggs, tator tots, stale bread for toasting, overcooked rubbery sausage links, and dry muffins. Certainly not something to be proud of or boast about. "

"The staff was very friendly and the atmosphere was very clean and attractive."

"Hotel was clean and in a great location. Staff are friendly and helpful. Breakfast is fresh and hot."

"It was a great time, my granddaughter had the best time and that's what's important. Build a bear great staff and very helpful but should have been more clear about the fee bear with the paw passes! Food prices a bit high but not bad enough wouldn't stay again. "