Itako Spa Hotel

"Staff removed a bag full of all brand new items of clothing and souvenirs I had just bought over a 4 day span (over $350) and when we reported it to the front desk they said there was nothing they can do, they refused to help in any sort of way and blatantly showed no sense of interest in the matter saying all they can do is ask housekeeping. They lied about not having cameras on any of the floors when you can see them everywhere, and got to a point where they didn’t want to answer anymore questions so they went into their office and just refused to come out and talk to me after the fact. If your looking for a nice affordable place to stay look on Airbnb or any other hotel the Art hotel in Narita is not worth the price by any means."

"Good size room and well stocked buffet with many options for dinner and breakfast Excellent baggage storage and delivery with attentive and friendly staff "

"From our initial check in to our check out the staff were so accommodating and helpful. Really appreciated how easy they made our last night in Japan and what a relaxing start we had to our long journey home "

"Staffs are very friendly and professional Love the free airport shuttles "

"Excellent breakfast. Helpful staff. Poor location but provides shuttle that helps somewhat."

"No AC. We were told by front to just open window . Clean room/ clean sheets Great complimentary breakfast "

" Breakfast was okay. Scrambled eggs a bit on the runny side. Shuttle to airport extremely convenient and on time."

"Lovely staff incredibly helpful. Super great location. We would come back again but stay in a different room. This room was incredibly tiny me and my partner had what I would consider a 1 person bed. "

"Great staff"