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"The hotel is an updated older building. You can tell they are making an effort to update it, but I was told there are rooms they haven't gotten to yet. Mine was one of them, but even so it was still fine. The room was clean but had a little bit of a smell that I got used to. The ac was kind of loud, but the room cooled off quickly. The location felt safe. The 3 staff I interacted with were all very friendly. I stayed here a year ago and would have given a similar review then. Its a good value for the price."

"The shuttle was terrific!"

"Helpful staff, good rates, couple of blocks from the venue!"

"Ok"

"staff maintained breakfast area and lobby area well."

"Fun property. For that type of hotel I would have expected a better option for good in the hotel."

"All was good "

"Had some questions about parking and breakfast before booking, and instead of a customer service rep, the Hyatt service number I called got me connected to a high pressure, third party sales rep who wanted me to book through her even though she couldn't match the price I saw on Expedia. She wasn't knowledgeable about the amenities I had questions about, and kept trying to use scare tactics about hidden fees that the hotel would ask me for at check-in (they didn't). Hyatt needs to invest in having an actual customer service line. The noise level in the lobby was pretty high even with only a handful of people at the bar, and it echoes all the way up as the rooms on all floors overlook it in a courtyard-type layout. The suite door didn't block out the noise very well, so it was pretty annoying until 1-2 am. Other general areas like the hallways, walls, and elevators could have been cleaner. Went to breakfast in the morning before checkout, and the hostess was great. Really the only person who keeps the place going, though. She said the waiter would be coming soon, but they never did. Breakfast is self-serve except for drinks, so we were able to find someone and ask for something. Most of the clean dishes were visibly soiled, had to move 6 or 8 off the top of the stack to find one that was acceptable. Hot items were pretty soggy, and the pre-made waffles were not very warm. Couldn't find any ketchup or butter, so I skipped the oatmeal and ate my potatoes plain."

"We chose this hotel for our anniversary stay the appearance of the room was nice but when you got down to the cleanliness the comforter was white and had dirt rings around the comforter. The bathroom floor was dirty. There was no soap so we actually checked out early and left"