Dear Hilda, Thank you for taking the time to share your experience. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Timothy, Thank you for providing feedback on your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and for any inconvenience you may have experienced during your stay. Our primary objective is to offer excellent service and clean and comfortable accommodations to all our guests. We appreciate your constructive feedback and will use it to identify areas where we can improve. We hope you will give us another opportunity to serve you better.Sincerely,Hotel Management

Dear Timothy, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Shannon, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, and we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear antionette, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Timothy, We sincerely apologize for the inconvenience you experienced during your check-in process and the condition of your room. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear about your disappointing experience. We regret that you were not promptly attended to upon your arrival, and we will address this with our staff to ensure improvements are made in our service delivery. Additionally, we apologize for the cleanliness issues in your room and any unpleasant odors present. Your feedback is invaluable, and we will take immediate steps to address these concerns. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear April, Thank you for your recent stay and sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely,Hotel Management

Dear Adrian, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon. Sincerely,Hotel Management

Dear Kurt, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Guilmar, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

Dear Fernando, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you improve your stay if informed about the problems. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Nadia, Thank you for reviewing our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns promptly, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. We have also noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding.Sincerely,Hotel Management

Dear KyRen, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

Dear Raul, Thank you for your honest review of your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for taking the time to write about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Talisha, Thank you for taking the time to give essential specifics in your evaluation of our hotel. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We aim to provide the best customer service possible and regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management

Dear Marco, Thank you for reviewing our hotel. We are pleased that you enjoyed your overall stay and liked your comfortable bed. We sincerely apologize for the noise and cleanliness concerns during your stay and their impact on your comfort. We have addressed this with our staff, and we are confident this will not be repeated. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area so we can better your stay.Sincerely,Hotel Management

Dear Stephanie, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, feel free to reach out to us directly at the hotel if you have any doubts; we would love to assist you in any way we can. We appreciate your patience and hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management

Dear Claudia, Thank you for choosing our hotel for your recent visit to the city. Our guests' comfort is always our top priority; therefore, we apologize that your experience is disappointing and undesirable. Thank you for the compliments about our staff at the reception. We appreciate you letting us know about your experience and the impression of our hotel. Your issues have been addressed, as this helps us to enhance the areas that are needed to improve. We hope to have the opportunity to host you again.Sincerely,Hotel Management

Dear Matthew, We apologize for the disappointing stay you had with us. On behalf of our entire team, please accept our sincerest apologies for not meeting your expectations. Your feedback is important to us as we can be more prepared to give the kind of service you deserve. We will do our best to do our routine checks to ensure the cleanliness of the room. We apologize for not keeping the standard we are known for. We will follow up and address this matter with our concern team to ensure a better experience for our guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management

Dear Angela, Thank you for your feedback. We appreciate you taking the time to write about your experience, and we hope to accommodate you in the future.Sincerely,Hotel Management

Dear Regina, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Frederic, Please accept our gratitude for posting excellent feedback about your stay at Extended Stay America. We are delighted you thoroughly enjoyed your stay and made your time with us memorable. We hope you are planning another visit our way.Sincerely,Hotel Management

Dear AJ, Thank you for taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We hope to make your next stay a complete success. Sincerely,Hotel Management

Dear Bethany, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management